Philarmor22 1 Posted August 23, 2017 Share Posted August 23, 2017 (edited) Hello, I performed windows 10 creator update. At first boot after installation, everything was OK but after second boot, a BSOD came with stop code : kmode exception not handled, failed element is : epfwwfpr.sys. I have last Eset antivirus release (always accept proposed updates). Thank you in advance to help me troubleshoot and sort out the situation.... Best Regards Edited August 23, 2017 by Philarmor22 fault Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,162 Posted August 23, 2017 ESET Moderators Share Posted August 23, 2017 Hello, do you have version 10.1.219.X? If yes please upload full crash memory dump to a safe location and send me a download link via private message to check. Regards, P.R. Link to comment Share on other sites More sharing options...
Philarmor22 1 Posted August 23, 2017 Author Share Posted August 23, 2017 (edited) 8 minutes ago, Peter Randziak said: Hello, do you have version 10.1.219.X? If yes please upload full crash memory dump to a safe location and send me a download link via private message to check. Regards, P.R. Hello, Thanks a lot for your answer. At lunch break, back at home, I just checked for available upgrades but Eset told me that I was up to date, so I suppose I have latest release. I will verify this evening... Regards Edited August 23, 2017 by Philarmor22 Link to comment Share on other sites More sharing options...
Super_Spartan 56 Posted August 23, 2017 Share Posted August 23, 2017 2 hours ago, Philarmor22 said: Hello, Thanks a lot for your answer. At lunch break, back at home, I just checked for available upgrades but Eset told me that I was up to date, so I suppose I have latest release. I will verify this evening... Regards update it manually to the latest version. ESET's built in upgrade sucks, it's always late to the party Link to comment Share on other sites More sharing options...
Philarmor22 1 Posted August 24, 2017 Author Share Posted August 24, 2017 17 hours ago, Phoenix said: update it manually to the latest version. ESET's built in upgrade sucks, it's always late to the party Hello, Finally Creators update is OK but I had to uninstall Eset Nod32 before proceeding to the upgrade. Once this done, I reinstalled Eset Nod32 (with last installer available on Eset portal) and imported last settings. Apparently, everything is fine ! Regards Link to comment Share on other sites More sharing options...
Kenneth Riley 0 Posted September 7, 2017 Share Posted September 7, 2017 I will try this after I finish update my windows. Link to comment Share on other sites More sharing options...
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