Need help

[iTzNitro 0]

Hi, so I've been having this problem for a week or so and I can't find a way to fix it. My ESET Personal Firewall + Windows Firewall are turned off for some random reason. It says that I should immediately restart my PC. I restarted it and I got the same message again. I tried re-installing it and nothing happened. When I tried to turn on Windows Firewall it didn't let me because of ESET. I'm using ESET Internet Security 10.0.369.0. Here are some screen shots:

 

 

I'm usingg Windows 10 Pro. If anyone could help me please reply to this post.

[Marcos 5,074]

When the issue occurs, collect logs with ESET Log Collector and supply me with the output zip file.

[yeoldfart 143]

Hello

don't you have any other security app running in the background ?

[itman 1,659]

Go into Eset's setup and post screen shots of what is shown for Network Protection and Internet Protection. The screen shot you posted shows issues in Eset's setup settings. I suspect Eset's protections in the previous mentioned areas have been disabled for some reason. If they are, try to enable them and see if that corrects the problem.

[iTzNitro 0]

When the issue occurs, collect logs with ESET Log Collector and supply me with the output zip file.

 

Here:

eis_logs.zip

[iTzNitro 0]

Hello

don't you have any other security app running in the background ?

Yeah, I just uninstalled it and installed Internet Security again. Same problem.

[iTzNitro 0]

Go into Eset's setup and post screen shots of what is shown for Network Protection and Internet Protection. The screen shot you posted shows issues in Eset's setup settings. I suspect Eset's protections in the previous mentioned areas have been disabled for some reason. If they are, try to enable them and see if that corrects the problem.

Here's how Internet Protection and Network Protection settings look:

https://i.gyazo.com/8e8e98ec30263f0b1ac7da4af1bbb7df.png

https://i.gyazo.com/162728073a7c12e824d99905aac0ecab.png

 

And here's what pops out when I try to enable them:

https://gyazo.com/b545aba2d02ceb2add5305c63af29fda.png

https://gyazo.com/a0eb77d8af77e18089626c947ae7c18c.png

[iTzNitro 0]

When I reinstalled Internet Security the protection was actually working. When I tried downloading a virus it detected it and deleted it not like in the past.

(Basically the protection is enabled but it says it doesn't work.)

Edited December 8, 2016 by iTzNitro