Gonzalo Alvarez

hello @elle To keep your settings and make the easy the update you can go to "Updates" and hit to search for any updates and new versions. If a new versión is not show just wait, will be there soon. Even is you don't do anything our last versions of Home product has an auto-update related to the version. After install you just will be ask to reboot the system from inside ESET. Note: I don't know if your country has an special setting by ESET, so far in my region what I say happens.

Hello, @TomTomTom and @IT-KAV As @Marcos pointed, what you do and mention is a "workaround" not the solution for the problem. In order to find the root of the problem and find a permanent solution, we need logs to investigate. Please increase the verbosity of the logs and wait for the issue to reappear, if need contact more speed or dedicated team I suggeest contact your local ESET support to open a ticket.

Hello @TomTomTom Please reset the firewall to default and be sure is on "Automatic mode", then restart the computer. Let us know if the issue was resolved or not.

Hello @Aim2018 As you posted in the "Business Section" I'm going to guess you are using "ESET Remote Administrator" or "ESET Security Management Center" (correct me if I wrong). You can use the link below, and for MS Windows Server operation System, you should use "ESET File Security for Windows Server" when you have to choose the Security Product. See steps at: "ESET Security Management Center" https://help.eset.com/esmc_smb/70/en-US/deployment_package_installation.html?deployment_package_creation.html ESET Remote Administrator https://help.eset.com/era_smb/65/en-US/?deployment_package_creation.html Let me know if this help you, also is good to give us some data about what you have installed of ESET. Regars, Gonzalo A.

Hello @TheSkymanDC In this case I suggest you contact your local ESET Support, they will ask for some logs related to the communication between your network and ESET Servers. When you contact them, please mention the following to speed up the process: your license public ID (sequence of letters and numbers like "A1b-c2d-e3d", quantity of seats (PC) affected, screenshots if you can What step you try to solve the problem if you try some ESET KB guides, mention them What ESET Software you are using ("ESET Remote Administrator v6.x" or "ESET Security Management Center v7.x"? Other important details you think is valid to mention. Regards Gonzalo A.

Hello @Sikkerhet Seems to be you're looking for something like a "Data Loss Prevention" software which also control what the user does and what happens to the files on the terminals with logs. Perhaps Safetica DLP, one of our Alliance can help you on that way. You can got more info on their website, https://www.safetica.com/products/safetica-dlp To prevent access to some websites and url we have "Control web" on the Endpoint Security products, which works by "Category" like "social networks" allowint to block, report or access all of them without write down each one or add a list. If have any questions, let us know.

Hello @rpnc; Which product and version are you using (ESET Remote Administrator / ESET Security Management Center)? As you pointed the task have problem to access the repository in the ESET servers "sometimes", from that I suggest you look into this KB and try to use some of the points there. ESET Remote Administrator repository is not working (6.x) https://support.eset.com/kb5667/ By the way, which is the actual Repository setting on the server configuration?

Hi, You can use ESET Uninstaller to remove the old agent, see link: https://support.eset.com/kb2289/

Hello @slarkins, In our YouTube channel you can find some videos related to ESET Remote Administrator 6.x and versions 6. If you know the basics on ERAv6.x you can easy get use to ESMC v7. Important: Is suggested a test enviroment with at least 2 computers, and you can use the "ESET Security Management Center Virtual Appliance" to deploy Agents and later Endpoints. A few important points I think you should know * All communications are manage through the Agent, no Agent, no control of the terminal/server. * Configurations on v5 are now "Politics". * There is no "mirror" folder, now all is through Apache for updates and repository (where your installer are keep to easy deployment) * Look at the Requirements on the Help site, is one of the important things you need to know and test if are ok (https://help.eset.com/esmc_install/70/en-US/), specially the Ports (https://help.eset.com/esmc_install/70/en-US/?ports_used.html) ESET Remote Administrator https://www.youtube.com/watch?v=9WlMUy8V2ls&list=PLP8zm262B3MVpjncu8MWCmJg6bIdlnZ9B Versións 6 https://www.youtube.com/watch?v=SGxbhQlyQpg&list=PLP8zm262B3MVExLHAKghg9_JdyCalyKAt

Hi @johnnybon I'm not expert on server, however do you try to got some logs data using our tool ESET Log Collector? https://support.eset.com/kb3466/?viewlocale=en_US

Hello @stevehank, Can you please elaborate/explain a little further? I think I know what you are talking about, but I want to confirm first. What you mean with "autorenew"? Please if can provide us with an screenshot. What region of the globe you are?

Hello @Grey Crimson @Marcos is asking the public identification or "public ID" of you license product, which you can find on "Help and Support" > "Details for customer care". Is a sequence or 3 numbers and letters separated by a " - " like "A1A-2B2-3C3"

Hello @donnahubele Which version of the product do you have? (you can see at "Help and Support > About", or right click on the icon near the time, > About...)

Hello @OMERTA22PL as you pointed, you (at least) start the configuration for anti-theft... As you also pointed we are trying to help you to get your phone back, that's why @Marcos didn't ask for settings or else, instead is pointing you directly to a solution of the problem. If you still have the problem, please try what is suggested in the link and tell us if you suceed or need more help. We can investigate more deeply what happen after you get your phone back, so you can continue your business.

Hi @Chirac As @Marcos pointed the ESET updates every 60 min the modules and virus database. To update the versión you have to run a task as "software installation" with the latest version of the product and the parameters required. Please note, Home versions updated automatically in version, Endpoint products requires someone who do the job or set the task.

hI @Machgh, FYI, your license of ESET Smart Security allow you to install ESET Internet Security.

Hi @camelia Sure, if you use spanish go ahead in that language.

Hi @camelia Can you be kind to describe your problem? Thanks!

Hi @Lachitomx, There was another thread on january similar to your case, however is doesn't show the solution. (see Probably because was handle by a support ticket, perhaps you should try to contact your local support.

Hi @Lachitomx, Do you check you terminal and ERA has connection to the Activation servers according with the KB 332 (https://support.eset.com/kb332/)?

Hi @santoso If the terminal is still connected and respond to command and task, do you already try the "deactivate license task"?

Hi @cocolucho Please enlight us about what you trying to say or what we have to look up for...

Hi @hardy123 As is mention in the KB, you have to add those IP to your firewall in the case of having problems with activation on ESET Endpoint products.

Hi, I strongly suggest you uninstall and verify all MySQL are removed from the system before another attempt. Also is good make sure you clean all temporal files and reboot. You don't need to install alone the MySQL, just try the "All-in-one" pack (which have everything you need) and is done. Let us know the results.

Hi @Burke In how many terminals this issue is happening? Do you get some logs or error on task?