Hi:
On june 15, we installed the new license renewal on the ERA Server, and everything appears to be ok in that moment, However I began to have some problems when we reinstall the eset products on the client computers when is necessary (reformat or any else) because the product never activate automatic. The first thing we test was to create a new All-In-One package incluing the license but when the process finish on the client, the ESET Antivirus display the message (The product needs activation).
On the ERA Server side, I had already a job created to activate the product when the computers appears in a specific group (preconfigurate on the all-in-one package), however I noticed the license selected on the old job was the old one. I tried to replace the licence but the console send me an error, so finally I decided to erase the old job a create a new one instead, but I cannot finish the process because the ERA consolo always tell me: Failed to Create a Task: Failed to connect to the license servers.
We´re running the ERA SERVER on the OVA offered by ESET on VMWare, and the actual version running is:
ESET Remote Administrator (Server), Version 6.5 (6.5.417.0) ESET Remote Administrator (Web Console), Version 6.5 (6.5.388.0) Copyright (c) 1992-2017 ESET, spol. s r.o. All Rights Reserved.
CentOS (64-bit), Version 7.5.1804
Any ideas ???
Best regards,
Horacio