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Everything posted by Gonzalo Alvarez
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Upgrading my license
Gonzalo Alvarez replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
Hi @DMBittar Got it, @Marcos already found it. In this case I cannot help you more. -
Upgrading my license
Gonzalo Alvarez replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
Hi, That license doesn't exist. Perhaps you mistype a character. -
Upgrading my license
Gonzalo Alvarez replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
Hi, No. The public ID is just that, a sequence to find you in ESET Systems, cannot be use to activate or track you in any way by outsiders. That's why we ask for that data in particular. -
Upgrading my license
Gonzalo Alvarez replied to DMBittar's topic in ESET Internet Security & ESET Smart Security Premium
Hi, To get a better answer you can always post your public license ID, with not risking giving other information. -
Hi, This error usually is show while the services are still starting up (Virtual Appliance), but I guess you are on the installed version. Please confirm if you try KB7800... https://support.eset.com/en/kb7800-error-login-failed-connection-has-failed-with-state-not-connected-in-eset-protect-web-console
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Can't activate ESET (ECP.20032
Gonzalo Alvarez replied to Sebas Kefir's topic in ESET PROTECT On-prem (Remote Management)
Hi, A terminal after been activated continue this state, so what you have is an abnormal behavior which can be a local problem or a licence problem. I suggest you open a ticket with ESET Support to check both sides and investigate this problem (local and license itself). Related to the firewall, make a test in 1 PC, reset the firewall settings, reboot and see if the problem is still there. Note: ESET firewall "learning mode" is the best way to create rules. Do you have access to the EBA portal? -
Can't activate ESET (ECP.20032
Gonzalo Alvarez replied to Sebas Kefir's topic in ESET PROTECT On-prem (Remote Management)
Hello. That error is "server busy" according with the KB7297. -
Version 12 is obsolete, and is not protect you from current threats. You can use version 15 over Windows 7 and stay protected, you just need to install the next 2 Microsoft patchs in order to proceed to install that version. https://www.catalog.update.microsoft.com/search.aspx?q=kb4474419 https://www.catalog.update.microsoft.com/Search.aspx?q=kb4490628 If want some help with your case in particular, make a new post and subject, give us the most quantity of data related, screenshot, installed version, etc. and tell us so we can take a look.
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Air gap machines and ESET Protect Cloud config
Gonzalo Alvarez replied to tmuster2k's topic in ESET PROTECT
Happy to help! 🙂 -
Remove all licenses and delete company
Gonzalo Alvarez replied to Preston Price's topic in ESET Licensing for Business
Hello, That is an important piece of information. Perhaps this can help you. https://help.eset.com/protect_admin/81/en-US/msp_remove_company.html?zoom_highlightsub=removing -
Remove all licenses and delete company
Gonzalo Alvarez replied to Preston Price's topic in ESET Licensing for Business
Hello, I don't understand what you need or try to do without more info. However, if help you can access the ESET Business Portal and deactivate the seats and the license if that what you want. Other types of request I suggest you contact your ESET Partner or ESET Distributor in your region to request assistance on this matter. -
Air gap machines and ESET Protect Cloud config
Gonzalo Alvarez replied to tmuster2k's topic in ESET PROTECT
Hi Tmusker2k, For that scenario you need to setup an ESET HTTP Apache proxy to rely the updates to those offline machines. https://help.eset.com/protect_install/80/en-US/apache_http_proxy.html For offline activation please read the next link: https://help.eset.com/eba/en-US/downloading-offline_legacy-licenses.html -
hi, In the EBA portal, look for under 1 name 2 or more listed computers, deactivate all who doesn't have the green "ok" tick. That should lower your seats to the correct number. In the other hand, If the computers ESET Agent reported previously "ok", you can send a "installation Agent task" but remember to always mention the IP of the "ESET Protect". Let us know how goes your case.
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How can I prevent a user from canceling a scan
Gonzalo Alvarez replied to Mauricio Osorio's topic in ESET Endpoint Products
Hi, Sure. Policy > actions > new > settings > user Interface > star mode > Silent > Assign target client > check > finish. Silent: No notifications or alerts will be displayed. Graphical user interface can only be started by the Administrator. -
How can I prevent a user from canceling a scan
Gonzalo Alvarez replied to Mauricio Osorio's topic in ESET Endpoint Products
Hi, Yes, can be done by policies. -
How can I prevent a user from canceling a scan
Gonzalo Alvarez replied to Mauricio Osorio's topic in ESET Endpoint Products
Hi @Mauricio Osorio If you are using our console ESET Protect you can deploy a Policy to set the user interface to only the icon with no access to any menu. About intefaces: ESET Endpoint - User interface elements - Help ESET As test I suggest you try the policy in a nearby PC before make the final deployment. Let us know the results. -
Remove blacking my website from ESET
Gonzalo Alvarez replied to Imran Sarker's topic in Malware Finding and Cleaning
Hello @Imran Sarker, As @Marcos pointed you have to follow the instructions on your previous post on monday. The forum is not intended to this matter, please contact through the proper channels and guides. -
@sksksk Ok, Then I suggest you open a ticket with support so they can ask you to gather the needed information to find whats going on.
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hello, @sksksk and @Gamtat, still have this problem today?