Marcos

If the archive generated by ELC is too big to be attached to a personal message, upload it to a safe location (e.g. Dropbox, OneDrive, etc.) and provide me with a download link.

If those files were modified from another machine in the network that is not running ESET with Ransomware shield, the ransomware could not be detected. The Ransomware shield monitors running processes and not just files on disks.

Does temporarily disabling Connected Home Monitor in the advanced setup -> Network protection make a difference?

Just to make sure, do you mean that it is the software install task that has been failing to install the latest version of Endpoint on clients? Or you mean module updates carried out by Endpoint ? If you configure Agent to connect directly and not through the HTTP proxy, does it make a difference? If not, capture the network communication with Wireshark on the client after sending the appropriate task to the client.

Please post a screen shot after expanding the task by clicking "+". If you check the last connection in client details, is the last connection from a recent time?

Have you tried calling your local customer care? After creating a support ticket, you should have received a confirmation email. Did you? Is your login email for my.eset.com same as your license registration email or you used a different one? What is exactly written on the screen when you are asked for a security password? There should be a reason mentioned as to why the password is required. Please check the following wizard which may help you resolve the issue: https://support.eset.com/unlockems/

By module you mean ESET CyberSecurity (Pro) or ESET Endpoint Antivirus / Security for Mac? Also please post a screen shot since it's not clear what you meant by " it just keep at the clock with a long bar".

It's nothing to worry about. The information on virusradar.com will be updated.

ESET Smart Security has been replaced with ESET Internet Security. ESET Smart Security Premium has also Disk encryption and Password manager modules.

We have already received a complete memory dump from a user and are analyzing it. We'll keep you posted.

We have found the cause. The empty notification appeared because you didn't have the latest Translation support module 1701 installed. It's a staggered release, ie. users receive it in batches. We're going to fully release it for v10/11 users momentarily. A newer module 1704 has been available on pre-release servers. The notification won't appear again this month. It's also possible to choose to not display it next time it appears.

This is because you don't have the latest Translation support module 1701 installed. It's a staggered release, ie. users receive it in batches. We're going to fully release it for v10/11 users momentarily. A newer module 1704 is available on pre-release servers. The notification won't appear again this month. It's also possible to choose to not display it next time it appears. Since this issue was already discussed in another topic at https://forum.eset.com/topic/16257-eset-internet-security-weird-nofitication/, we'll draw this one to a close.

Yes, you can. I'd suggest uninstalling ESET before you "reset" Windows to ensure that it's been properly deactivated on ESET's servers. However, that is not mandatory as you can remove the seat at any time via the license manager at my.eset.com.

Are you able to reproduce this after a computer restart? What were you doing shortly before the notification window popped up? Do you use default EIS settings?

It was a FP by a 3rd party provider. Should be fixed now. Please try now; you may restart the machine to enforce download of fresh url lists.

ELA is going to be discontinued and will be replaced by EBA soon (ESET Business Account). We would like to hear from you as to what is confusing and what discrepancies you have found. If changes are made through either one, they normally take effect (sync) within seconds. If there are actual issues that we are not aware of, of course we will be glad to address them. ELA/EBA provides management of licenses. In EBA you also define sites, users, distribute units, etc. while in ERA you add an EBA account and use the license assigned to the particular user for activation of products.

I would suggest contacting your local ESET branch / distributor since license details will need to be checked first. While our security products for Windows check for license changes every 5 minutes through DNS requests, this is not possible on mobile phones. I reckon that EMS checks for license updates once or twice a day at maximum.

Support tickets are normally handled in a timely manner. Please create a new topic with concrete issues that you are having with ERA v6 so that we can comment on.

If you are having issues with a regular April 2018 Update build, it's a different thing. In such case we'll need a complete memory dump and ELC logs for further investigation.

I'm sorry to hear that. I would recommend contacting customer care via phone as per https://www.eset.com/mx/soporte/contacto/ and make sure they actually received your ticket if you haven't received a response within 48 hours (work days) after creating the ticket.

Since Insider Preview builds are a kind of beta versions, one must take into account that newer IP builds may introduce new issues. These builds should not be used on production systems where stability and security matters. We don't recommend using pre-release updates on critical systems either. If you want to use a stable system, use standard Windows 10 builds where both Microsoft and 3rd party vendors declare 100% compatibility.

Yes. It's already discussed at https://forum.eset.com/topic/15949-hips-cannot-communicate-with-driver/ so please continue the discussion there.

Are you positive that you are not using Windows 10 Insider Preview builds?

Please upload the files to DropBox, OneDrive, etc. and drop me a private message with download links.

Unfortunately no, only English. You can use an online translator but it looks like your English is quite good so no worries. Please manually generate a complete memory dump at a point when the issue occurs as per the instructions at https://support.eset.com/kb380. When done, compress the dump, collect logs with ELC, upload both archives to a safe location and drop me a private message with download links.