rawalanche

Today, I've waken up to this: I haven't ever allowed ESET EIS to install any chrome extensions. It did so without my permission. I would certainly not expect practices used by malware to be also used by the very software I use to defend me from malware. Whenever something like this is introduced, it should always default to off and only proceed after it obtains user's permission. I am still getting nightmare flashbacks to a terrible security blunder where EIS would open all internet banking webpages in a new browser window with hideous thick green frame, which would disable access to Google's password manager, encouraging users to use low-security passwords they can remember instead of high security generated ones, stored in password manager. That one also happens without any user permission, by default. I am lucky Chrome actually takes security seriously, not automatically enabling any extension that get's installed by third party software. But it's not Chrome's job to protect me from stuff like this, it should be EIS' job.

Yes, likely. The UX of EIS is a bit of a dumpster fire. I just used the Edit Exclusions button here: I mean, there are processes exclusions: Which, as the name implies, exclude scanning of just executable processes, not entire folders. Then there are extension exclusions: Then there are two more exclusions: This is just not understandable for average user.

So how do I prevent EIS from scanning contents of folders, instead of just ignoring the detections? My issue is that when I completely turn off EIS realtime detection, the shader compilation speeds up by an order of magnitude.

Hi, how do I make the exclusions for the realtime protection work? EIS slows down the shader compilation process of UE5 extremely, by scanning every temporary shader cache file. I've added all the relevant folders to the exclusion list, but EIS just ignores it and keeps scanning them: How do I fix this?

I found that one but assume this was not the control I was looking for because I had it already set to off.

I just wanted to know if there's simple switch somewhere in the GUI preferences to turn off this entire class of messages, as I could not find that on Google or in the documentation. Investigating this has already costed me some time, so I can't afford to waste much more of it having to relay feedback to specific branches of your company. I'd assume since you are part of the company, you should be able to do so. If there's no OFF switch, then I just hope it won't happen again, and if it does, I'll just look for an alternative to EIS.

It certainly is inappropriate to me, as it classifies as spam, by following criteria: 1. I as a user have never consciously opted in to receive this specific kind of messages. 2. The message doesn't contain any clear mechanism or direction to disable this class of messages. 3. It is presented in an interruptive way (3rd party desktop overlay notification implementation, which bypasses Windows' notification system and therefore also Windows' do not disturb system designed to prevent notification interruptions during high concentration tasks). This meets the standard criteria of spam; e.g. receiving a class of messages user has not opted in for while providing no clear way of unsubscribing. For me, this alone is a reason to switch AV software, as I value my focus during my work and having non important stuff pop up as desktop overlay over the software I am using is unacceptable. This one has ruined a tutorial video I was recording. A proper antivirus software at a paid license tier should never ever interrupt user unless there's something important or critical. I consider the ideal AV software to be the one you can forget about most of the time and never see unless there's an issue or a threat. EIS was relatively good at it up until now.

Hello, I just noticed very inappropriate spam notification from EIS overlaying desktop. Furthermore, this spam seems to be displayed in a wrong language compared to main GUI: How do I make sure this never ever happens again? If there's no way to prevent this, I will have to consider switching antivirus solution. Thank you in advance.

Just the webcam one is the one I've noticed. It's a third time in a week I had to disabled the notification checkbox as it spontaneously turned itself back on.

So I have to get back to this thread. Apparently EIS updates tend to reset that notify checkbox back to enabled every once in a while, so I have to keep going back to preferences and uncheck it all the time

Thanks, this is sufficient solution. I had no idea that option to turn off notification per exclusion is there. They are usually dug too deep in the overcomplicated setup section so I almost never find these, and if I ever find anything useful, I tend to forget where it was within a week...

I am owner of the Oculus Rift S VR headset which EIS for some weird reason considers to be a webcam, probably due to the presence of inside out tracking cameras. Rift S software automatically wakes up headset on the slightest motion to start tracking in case user would want to put headset on and start using it. This is so sensitive that the tracking is woken up even if I just slightly bump into my table, so I see this notification roughly 20 times a day, which is very irritating: First problem is that this notification should not even show up. Rift S should not be considered a webcam. The bigger problem here is that the "Disable Notifications" is extremely ambiguous. Does it mean disabling all the notifications (that would be very dangerous) or just the notification of this category (Webcam access allowed). The user interface needs improvements in this area, because user needs to be clearly aware of what the implications of these options are. I myself don't know if Disable notification disables all the notifications, therefore I would not be notified about an actual threats.

I have sent the logs as requested and received no response. So I guess I've wasted even more of my time...

I've sent it to you in a PM.

I tried disabling HIPS and did not help. So far the only success aside from removing EIS completely was renaming those driver folders and files in safe mode and then killing all the ESET related processes. At this point, troubleshooting this has wasted me a lot more time than the price of my ESET licence, if I convert that time to money. I will have to look for other, more professional security solutions that do not reduce other software performance.