Marcos

Hi Tom, Do you mean the link How do I use ESET Log Collector? in my signature? I've tested it and it opened a correct KB with instructions for using ELC.

Not surprisingly detected as a PUA: ..\Local\Temp\DTInstallerResources\Fusion.dll;a variant of Win32/FusionCore.AC potentially unwanted application

The issue will be fixed in the Banking and payment protection module 1140 soon.

This has been already mentioned that we'll consider a solution for wake-up calls in offline networks in future versions.

If you provide me with the network protection advanced log with an ARP cache poisoning attack detection captured, I should be able to confirm that it's caused by a different MAC address than the one from which the previous ARP response was sent. After generating the log and disabling advanced logging, gather logs with ELC and provide me with the generated zip file.

This happens if you mark a machine as missing in the Anti-Theft portal. Please drop me a message with your my.eset.com login email address as well as the name of the machine so that I can check its AT status.

The website / page in question was compromised and loads malicious javascript from 2 other malicious websites.

Check ELA/EBA for information about units that use the EFSW license. If you are using ESMC, it's a good practice to not add your license directly to ESMC, instead add it to EBA (eba.eset.com) and then add the EBA account to ESMC. Some new products, such as ESET Dynamic Threat Defense, require that.

The detection is correct. The website was compromised and loads JS/Adware.Revizer js from another website.

The detection is correct. The fact that other vendors do not detect it does not make the code benign. Please provide the url (obfuscate http) on which the detection was triggered.

Please drop me a message with your license key so that I can check it on files.

There's nothing unusual. The CPU utilization by ekrn was very low all the time:

Endpoint v7 has already been released. We currently have no beta version to test.

A new version of Linux server products will be unveiled next year.

No, decryption of Filecoder.Crysis is not possible.

I didn't find anything unusual with regard to ESET. Ekrn spent 14,5s on the file C:\Users\ntona\AppData\Local\Packages\WhitewaterFoundryLtd.Co.16571368D6CFF_kd1vv0z0vy70w\LocalState\rootfs\lib\x86_64-linux-gnu\libc-2.27.so but other processes spent more than 700s on it. Does excluding the folder C:\Users\ntona\AppData\Local\Packages from scanning make a difference?

It all depends on what you need. Parental Control doesn't only serve to locate a child but you can define website and application/games restrictions. It also provides geofencing, ie receiving notifications when the child enters a specific area (the school, home, etc.).

ESET Parental Control is available in Google Play Store.

Please refer to https://forum.eset.com/topic/16476-after-upgrade-agent-to-v7-old-agent-is-also-visible/ for a resolution. To prevent having multiple topics on a subject, we'll draw this one to a close.

1, As for ESET Mobile Security, the location is sent by Anti-Theft when a device is marked as missing. 2, To monitor the location of a child's device, use Parental Control:

Most likely the device uses different MAC addresses over time. If you want to resolve it quickly, just right-click the appropriate record in the Network protection log and select "Don't block similar events in the future".

Ok, this is possible only in Endpoint: As for home version, it's intended to be installed on a home device, ie. where accounts are more-less same all the time. If you add an account that you want to be controlled by Parental Control, you need to enable / configure it manually afterwards.

I didn't find any issues. CPU utilization by ekrn is mostly < 1% CPU all the time: Does temporarily pausing protection or uninstalling ESET make a difference?

Try uninstalling it the standard way via the Add and remove programs. By the way the uninstaller you've mentioned is just another PUA.