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Everything posted by Marcos
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Activation of Mobile Device Connector
Marcos replied to Jeth's topic in ESET Products for Mobile Devices
Not sure what you mean by "connector". If you have purchased a license via Google Play, your license will be registered to your GP email address. All you need to do is install ESET Mobile Security from GP if you haven't already done so. -
advanced systemcare pro
Marcos replied to mahmood.hashmabady's topic in ESET Internet Security & ESET Smart Security Premium
You have already created a topic about that: https://forum.eset.com/topic/16371-eset-internet-security-11-delete-advanced-systemcare-11/ Be aware that creating duplicate topics is against this forum rules. -
Reset e-mail templates
Marcos replied to Pan Bambaryla's topic in ESET PROTECT On-prem (Remote Management)
I'm not sure what you exactly mean. I can understand that the tag messages that is appended to scanned email is in English because accented local characters would be broken. And since the tag message may also contain the name of a threat that was detected and this name is shared across the program, it would appear translated. There's nothing that can be done about that but disabling adding the tag messages to scanned email which is by default. -
Problem with Web Control EES Version 7
Marcos replied to Trooper311's topic in ESET Endpoint Products
Please carry on as follows: - In the advanced setup -> Tools -> Diagnostics, enable update engine and network protection advanced logging - Reboot the computer - Stop logging - Collect logs with ELC and provide me with the generated archive. -
First of all, it is a fundamental functionality of an antivirus to scan files that are accessed or executed. Please elaborate more on what kind of scan you mean. Is it that you see an on-demand scan being run under Computer scan in the main gui? Note that it's vital to keep automatic startup scan in scheduler enabled. Otherwise it could happen that malware could run undetected, or malware in certain locations, such as the WMI repository, will not be detected and cleaned.
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Please post a screen shot of the warning.
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Devices not showing correct license info in ERA
Marcos replied to patent's topic in ESET Endpoint Products
The best would be if you could install Endpoint Security v7 to troubleshoot the issue. With EES v7 installed, carry on as follows: - enable both Network protection and Licensing advanced logging in the advanced setup -> Tools -> Diagnostics - try to activate the product - disable logging - collect logs with ESET Log Collector and upload the generated archive here. -
Eset blocks the browsers
Marcos replied to ELPIDOFOROS GKIKAS's topic in ESET Internet Security & ESET Smart Security Premium
Yes, try installing ESET with default settings and check if the problem persists. -
www62zippyshare.com infiltrated my system
Marcos replied to Ken Spencer's topic in Malware Finding and Cleaning
zippyshare.com is a legitimate file sharing service. Please elaborate more on why you think that your computer was infected. -
Remote Management Version 7
Marcos replied to OneIT's topic in ESET PROTECT On-prem (Remote Management)
The current design enables computers to be autonomous without connection to ERA. E.g. if a user takes a notebook outside the corporate network, if an active malware has been detected and a policy disconnects the machine from network, etc. -
E-Mail after signature update
Marcos replied to reisender1967's topic in ESET Internet Security & ESET Smart Security Premium
A v11.2 hotfix addressing several bugs should be available within 1-2 weeks from now. -
Eset blocks the browsers
Marcos replied to ELPIDOFOROS GKIKAS's topic in ESET Internet Security & ESET Smart Security Premium
You have Malwarebytes 3.5 installed. Try uninstalling it. Also I've found two suspicious applications with the name commencing with "Po.." installed. Not sure if that's something what you have installed intentionally. -
Problems with EES V7
Marcos replied to Trooper311's topic in ESET PROTECT On-prem (Remote Management)
Thanks. Since the issue with Web Control is most likely related to Endpoint and to avoid discussing different issues in this topic, please create a new topic in the Endpoint forum and provide a screen shot or two with the errors that you are getting. I've checked the logs you've supplied and there was no mention of an error neither in ESET's event log nor the system log. -
MS Outlook 2016 "Sync Issues" and "Confilcts"
Marcos replied to RangerZ's topic in ESET Endpoint Products
In this case it's the PR_TRANSPORT_MESSAGE_HEADERS_W property which is in conflict. The property contains transport-specific message envelope information for email and this modification cannot be avoided. If email is scanned on the mail server, disable integration with MS Outlook. As of Enpoint 7.1, processing email messages will be completely revamped and will ultimately prevent sync issues from occurring. -
Eset blocks the browsers
Marcos replied to ELPIDOFOROS GKIKAS's topic in ESET Internet Security & ESET Smart Security Premium
Try uploading it here, it should be possible now. Nobody but moderators will see the uploaded file. -
E-Mail after signature update
Marcos replied to reisender1967's topic in ESET Internet Security & ESET Smart Security Premium
I reckon I've mentioned elsewhere that this will be addressed in the next v11.2 hotfix. -
If disabled, ESET should not continue detecting it AFAIK.
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Problems with EES V7
Marcos replied to Trooper311's topic in ESET PROTECT On-prem (Remote Management)
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If it's a pre-installed application which is detected, you can only disable it in the system setup.