Jump to content

Marcos

Administrators
  • Posts

    35,860
  • Joined

  • Last visited

  • Days Won

    1,428

Everything posted by Marcos

  1. Not sure what you mean by "connector". If you have purchased a license via Google Play, your license will be registered to your GP email address. All you need to do is install ESET Mobile Security from GP if you haven't already done so.
  2. You have already created a topic about that: https://forum.eset.com/topic/16371-eset-internet-security-11-delete-advanced-systemcare-11/ Be aware that creating duplicate topics is against this forum rules.
  3. Not sure if this error is reported if access to epns.eset.com is blocked by a firewall for instance (https://help.eset.com/esmc_admin/70/en-US/epns.html). I assume that an ESMC developer will clarify.
  4. What version of ERA do you have installed? Or you are already using ESMC? What version of agent and Endpoint is on clients? What does C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html say? Could you copy/paste its content?
  5. I'm not sure what you exactly mean. I can understand that the tag messages that is appended to scanned email is in English because accented local characters would be broken. And since the tag message may also contain the name of a threat that was detected and this name is shared across the program, it would appear translated. There's nothing that can be done about that but disabling adding the tag messages to scanned email which is by default.
  6. I assume that currently it's only possible to manually delete the appropriate registry key in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.
  7. Please carry on as follows: - In the advanced setup -> Tools -> Diagnostics, enable update engine and network protection advanced logging - Reboot the computer - Stop logging - Collect logs with ELC and provide me with the generated archive.
  8. Please post a screen shot. Isn't the scan called Initial scan? It's run automatically after installation but it can be stopped and it won't run again next time. Please provide me with logs collected with ESET Log Collector so that I can check what tasks you have in Scheduler.
  9. First of all, it is a fundamental functionality of an antivirus to scan files that are accessed or executed. Please elaborate more on what kind of scan you mean. Is it that you see an on-demand scan being run under Computer scan in the main gui? Note that it's vital to keep automatic startup scan in scheduler enabled. Otherwise it could happen that malware could run undetected, or malware in certain locations, such as the WMI repository, will not be detected and cleaned.
  10. This is not a bug but a security feature which is there intentionally. We won't allow disabling HIPS without the need to restart the computer.
  11. Please post a screen shot of the warning.
  12. The best would be if you could install Endpoint Security v7 to troubleshoot the issue. With EES v7 installed, carry on as follows: - enable both Network protection and Licensing advanced logging in the advanced setup -> Tools -> Diagnostics - try to activate the product - disable logging - collect logs with ESET Log Collector and upload the generated archive here.
  13. Yes, try installing ESET with default settings and check if the problem persists.
  14. zippyshare.com is a legitimate file sharing service. Please elaborate more on why you think that your computer was infected.
  15. The current design enables computers to be autonomous without connection to ERA. E.g. if a user takes a notebook outside the corporate network, if an active malware has been detected and a policy disconnects the machine from network, etc.
  16. A v11.2 hotfix addressing several bugs should be available within 1-2 weeks from now.
  17. You have Malwarebytes 3.5 installed. Try uninstalling it. Also I've found two suspicious applications with the name commencing with "Po.." installed. Not sure if that's something what you have installed intentionally.
  18. Thanks. Since the issue with Web Control is most likely related to Endpoint and to avoid discussing different issues in this topic, please create a new topic in the Endpoint forum and provide a screen shot or two with the errors that you are getting. I've checked the logs you've supplied and there was no mention of an error neither in ESET's event log nor the system log.
  19. In this case it's the PR_TRANSPORT_MESSAGE_HEADERS_W property which is in conflict. The property contains transport-specific message envelope information for email and this modification cannot be avoided. If email is scanned on the mail server, disable integration with MS Outlook. As of Enpoint 7.1, processing email messages will be completely revamped and will ultimately prevent sync issues from occurring.
  20. Try uploading it here, it should be possible now. Nobody but moderators will see the uploaded file.
  21. I reckon I've mentioned elsewhere that this will be addressed in the next v11.2 hotfix.
  22. If disabled, ESET should not continue detecting it AFAIK.
  23. What do you mean by page with ESET name? Do you have a screen shot? Does it look like as follows?
  24. If it's a pre-installed application which is detected, you can only disable it in the system setup.
×
×
  • Create New...