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Marcos

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Everything posted by Marcos

  1. Not only ESET but nobody. Except the attacker. Most likely an attacker performed a bruteforce RDP attack, remoted in with admin privileges and disabled or uninstalled ESET. You can drop me a personal message with ELC logs from that machine so that I can check your ESET configuration.
  2. It is possible to block connection to unsecured wi-fi to prevent this notification from being displayed. Do you plan to connect to unsecured wi-fi networks?
  3. Please provide ELC logs from a machine where the error occurs.
  4. If your Chrome is crashing, it is unlikely because of ESET. You can try disabling advanced scanning of browser scripts in the web protection setup to prevent ESET from being injected into Chrome and see if it makes any difference.
  5. Did you check https://help.eset.com/efsw/7.0/en-US/installation_cmd.html? What command line parameters don't seem to work?
  6. The logs looked ok. Let's try enabling one extension at a time to find the one which is triggering the url block. We'd like to know what extension it is and get it for blacklisting.
  7. I assume that a pending reboot is indicated by the presence of the InProgress value under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer and it's Windows Installer which writes it there and checks it upon installation of software.
  8. Please refer to https://support.eset.com/kb6925/ for instructions how to upgrade from ERA v6 to ESMC. First upgrade the server and only then agent on clients since Agent v7 will not be able to communicate with ERA v6. After some time, we'll make upgrade from ERA to ESMC possible via an "ERA component upgrade" task.
  9. It could be because the file is not encrypted. We'll adjust the detection.
  10. It looks just like an issue with a mirror. Setting a correct path to the mirror (providing that it was created properly for the given product) via a policy should fix it.
  11. You didn't mention what browser you use. It appears to be a JS/Revizer that accesses the url. Try launching the browser without extensions / add-ons loaded. Also collect logs with ELC and provide me with the generated archive.
  12. It was fixed in the mean time. Please refer to https://support.eset.com/kb141 for instructions how to report possible FPs to ESET next time.
  13. If the detection is still triggered on the website, please provide ELC logs but also select "quarantined files" prior to collecting the stuff.
  14. Do you actually have any of the supported email clients installed on the server? Please provide also ELC logs from the machine.
  15. In the advanced setup -> Tools -> Diagnostics, select "Full" dump type from the drop-down menu and click OK. When the issue occurs, click Create (dump) in the Diagnostic section of the advanced setup. Finally collect logs with ELC. Upload the generated archive to a safe location (e.g. Dropbox, Onedrive, etc.) and drop me a private message with the download link. You can also create a Procmon dump from time when the issue occurs: https://support.eset.com/kb6308.
  16. Ok, I understand the issue now. It's caused by the fact that you are using an old version of ESET Smart Security (v9). Newer versions of consumer products were not affected and neither was Endpoint 6.6. We strongly recommend uninstalling ESS v9 and installing EIS v11.2.49.
  17. Are you getting BSOD like this? By ESET Smart Security you mean ESET Smart Security Premium? If not, uninstall it and install ESET Internet Security v11.2.49 which replaced ESET Smart Security a quite long time ago.
  18. I'd recommend uninstalling v9 and installing ESET Internet Security v11.2.49 from scratch.
  19. Are you using Windows XP that you have an old version of ESET Smart Security v9 installed?
  20. Please provide your public license ID. Also make sure that you have installed the product that you have purchased. Ie. if you purchased a license for ESET NOD32 Antivirus, make sure that you have installed ESET NOD32 Antivirus.
  21. Did you also upgrade ERA Agent to v7 via an ESMC component upgrade task?
  22. Not sure what the error reads in English but I guess it could be caused by the fact that ESET's servers providing antispam services are inaccessible. Check https://support.eset.com/kb332 for a list of servers that should be reachable from the mail server.
  23. As stated above, a hotfix will be available soon. If everything goes well, within 2 weeks. The hotfix will address several bugs that have been reported by users or found internally. We have finished a new CE module which has been on pre-release update servers since yesterday, all higher priority bugs have been fixed, drivers were submitted to Microsoft for WHQL certification and once we receive them, pre-release QA tests will begin.
  24. ESET scans email received through POP3(S) and IMAP(S) regardless of the email client you use. Windows 10 Mail runs sandboxed as far as I know and therefore the ESET plug-in cannot integrate into it.
  25. What error do you get when you attempt to activate Endpoint using a license key via Help and support -> Change license ?
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