Marcos

Let's start off by gathering logs with ESET Log Collector. It could be that ekrn.exe and egui.exe processes are running but the gui is not showing up for some reason. You can also check if the eicar test file is detected / blocked.

As expected, it's not an executable but has the exe extensions which triggers heuristics on it. The file is not currently detected.

If you check the file fcsrv.exe I assume it's not an executable despite it has the exe extension. You can submit it as per the instructions as per https://support.eset.com/kb141/. However, such "FP's" may happen since the exe extension is deceptive in this case.

If you want to use another firewall, disable it in ESET Internet Security. Even then Network protection will continue to check network communication for exploits and protect your machine. ESET NOD32 Antivirus doesn't have a firewall but doesn't have Network protection either.

We've recently made 12.1.30.0 available for users in the ESET Insider program. Also it is not clear what you meant by " I miss the success of ESET 2002 - 2007". Please clarify as to what you meant because ESET is a successful company with products being enriched with new protection and technology features on a regular basis.

Have you already updated ERA to ESMC via an ERA component upgrade task? Remember not to upgrade agent to v7 first since it won't be able to communicate with the ERA Server then. After upgrading the server, a good practice is to upgrade only one or a few agents for the start, make sure there is no problem with communication with the ESMC server and only then continue with upgrading the agent via an ESMC component upgrade task on other machines. If the client currently uses an ERA Proxy, please follow the instructions at https://help.eset.com/esmc_install/70/en-US/upgrade_infrastructure_proxy.html.

We don't have currently a solution but upgrade to the latest version. For users of Windows XP, we recommend upgrading to the latest version. The fact that v8 has already reached EOL also means that it can stop updating at any time without a prior notice or an update can cause issues that won't be solved since the product is not supported any more. Moreover, v8 misses a lot of new features that ensure protection from emerging threats and therefore users get infected easier than with the latest version.

What parameters did you run mirrortool.exe with?

We strongly recommend always using the latest version of an ESET security product, especially when using Windows 10. For instance, v10 will be blocked by Microsoft as of the next version (aka Windows 10 19H1).

Please clarify what portal you mean. Until now, I've been under the impression that it was a specific ESET UK portal or page that was under control of ESET UK. Please post the url and possibly a screen shot as well.

Are you using Windows XP that you don't want to upgrade from v8? Even then, the latest version with official support of Windows XP is version 9.

I think it should work, at least it's possible to manually submit any file from Endpoint's gui. Will try to test it myself.

Complete logs will be needed. Please carry on as follows: - try to install the latest version of EES - after installation has failed, gather logs with ESET Log Collector. There's an issue installing drivers, probably related to DriverStore or registry permissions.

Please contact ESET Philippines since it's the local distributor who is responsible for local sales, discounts and e-shop as such.

I would say that running a full disk scan on a daily basis is too much if all protection features are enabled. Files are scanned: - during download - on acces nd execution - saving to a disk - by the startup scan run after users log on and after each module update (memory + autorun locations + UEFI + WMI). Then there is also the Idle-state scan. It should be enough to run a full disk scan once a month or once a week at maximum.

If necessary, please raise a ticket for your local customer care to troubleshoot it further.

A license becomes valid as of the time of purchase, not since the time of activation on particular devices.

If there is an issue with a UK portal or website, please contact ESET UK since they may not regularly check this forum for issues related solely to UK.

Does disabling either of these options or both make a difference? Should the problem persist, please contact your local customer care for further troubleshooting.

Of course we do not publish licenses, they leak from users. Leaked licenses are usually cancelled quickly.

Logs are stored in a binary format and if I recall correctly, only newer products for Windows currently support logging into text files that are easy to parse.

I've tried it and a secure browser opened after clicking Login -> Online Banking.

ESET Dynamic Threat Defense is disabled by default. It can be enabled through a policy, however, it requires clients to have EDTD activated, otherwise an error will be reported. Please make sure that EDTD is disabled in a policy as follows:

The files were encrypted by Filecoder.STOP. Unfortunately, decryption is not currently possible.

We do not release new versions every few days or weeks so please be patient. First we need to conduct a research so as not to make bigger troubles by changing the current behavior. If the idea we plan to implement turns out to be ok, it will be implemented in one of the future versions.