GoetzPhil

I use the Nod32 Antivirus for home for 2 years now. And I remember I had the same problem last year. Ok because its not that expensive I gave up last year to wait for the support to answer and paid the full price - but now this year I have the same problem again ! And now I really get pissed because I already lost 30% and now again 30% - WHY ???? My initial purchase was 2017 - then last year they tell on the website to get the 30% renewal discount - but that doesnt work. All I get is the "your email isnt recognized by our system" message. But why is that exact email valid to log me into my account ? And now its the same, I shall renew but the 30% discount isnt working - and the chat and support arnt available ... Whats wrong with ESET ??? Can I please talk to someone responsible and get my actual 30% PLUS last years 30% - as this hopefully is the way to get you guys fixing this bug.