Marcos

Do you experience any issues after removing ESET with the Uninstall tool in safe mode? If not, what happens after installing the latest version of ESET from scratch?

The code means license overuse. If you are not using a leaked license, contact the seller from whom you purchased a license. Otherwise please purchase a license and use the new license key for activation.

Did you fill in the online support form https://www.eset.com/de/support/contact/? What is the ID of the ticket that was created?

1, Generate an offline license file through eba.eset.com (https://help.eset.com/eba/en-US/downloading-offline_legacy-licenses.html) and use it to activate Endpoints from ESMC (https://help.eset.com/esmc_admin/70/en-US/offline_license.html). 2, You can download an installation file, share it withing the offline network and use the URI in a software installation task (https://help.eset.com/esmc_admin/70/en-US/client_tasks_software_install.html) 3, To update modules in a completely offline network, you have two possibilities: i. Use the command-line Mirror tool to create an offline mirror ii. Use an ESET security product to create an offline mirror If there's at least one computer with Internet connection in the network, you can use HTTP Proxy to update the offline clients through it. For general instructions on migrating from ERA v5 to ESMC, please read https://help.eset.com/esmc_install/70/en-US/migration_from_era5.html.

Please contact your local customer care. The ID you've mentioned must be used by your local customer care, hence I can't check the status of your ticket.

Unfortunately it's not clear what you mean by admin panel and what kind of interaction with social media you mean.

Unfortunately we don't know what website / url you are attempting to renew your license through. Since you are from Canada, it's likely that the website is under control of ESET, LLC. Please contact your local customer care.

I would suggest contacting customer care through the built-in form so that logs are submitted as well. Also it is not clear if you control Parental Control via parent's mobile phone or through the web portal.

It appears that your license with public ID 33B-EVX-T2H is valid until 02/2020. Do you see a different expiration date in the main program's gui under Help and support?

I assume that the file share web page is not malicious but it was a malicious iframe, ad or whatever that was blocked.

Please contact customer care through the built-in form so that logs are submitted for analysis as well.

You may need to install appindicator1 in order to have ESET's icon displayed in the panel:

Please drop me a message with your new user name and I will change it.

You should be able to change your username in your profile setup:

Since the domain seems to be used for tracking and analytical purposes, we will unblock it.

I suggest that you configure Windows to generate complete memory dumps and enable manual trigger of a crash as per https://support.eset.com/kb380. When the issue occurs, trigger a manual crash so that a complete memory dump is generated. Then raise a ticked for your local customer care and provide them with the dump and ELC logs for perusal.

Most likely the problem is that is supports http/2 while the other 2 don't. As I wrote, http/2 support will be added to Banking and payment protection soon, most likely in H1/2019.

The problem is that both an old and new firewall drivers are running at a time. How many machines with this problem do you have? You mentioned you had difficulties removing ESET NOD32 Antivirus before. Could you elaborate more on that? What error were you getting when attempting to uninstall it prior to installing ESET Endpoint Antivirus? If there are not many PCs affected, I'd suggest: - uninstalling ESET - in safe mode running the Uninstall tool to make sure all drivers and files are completely removed - installing ESET Endpoint Antivirus v7 from scratch.

Please follow the instructions at https://support.eset.com/kb3466/.

It is weird because potentially unsafe and unwanted detections are handled automatically on clients in managed environments. Were they actually relatively fresh detections from this year?

ESET Log Collector generates a zip archive with logs in the same folder from which it was run.

I mean this: Even if it was a false positive, please provide more details, especially the detection name and the path where it was detected.

Did the user purchase an ESET Dynamic Threat Defense license and activated it through an EBA account from ESMC? If the user has only a license for Endpoint without EDTD, then EDTD must stay disabled in a policy.

Probably you didn't purchase a license for EDTD or you didn't activate EDTD on the client but enabled EDTD through a policy. Please make sure that EDTD is disabled in the advanced setup -> Cloud-based protection.

Do you have the latest version of ESET Internet Security v12.0.31 installed? Does temporarily disabling Webcam protection and rebooting the machine make a difference?