Marcos

Please be more specific as to which of the protection module needs to be disabled for the issue not to occur.

Do you mean that with Internet protection module 1097 you're unable to block https:// wupos.westernunion.com but with v. 1096 the website is blocked alright?

There are legitimate applications that transfer own data in ICMP packets so it's likely a sort of FP, hence this should be taken with a grain of salt.

This should be a benign detection, feel free to disable it in the IDS setup.

First of all, make sure the IP addresses of the other computers are in the Trusted zone in which sharing is enabled. Shouldn't this be the case, carry on as follows: - enable logging of blocked connections in the IDS setup - clear the firewall log - try to access a share on the computer from another machine - stop the logging - copy & paste the firewall log here with information which IP address belongs to which device

If you install any program that comes with its own drivers and then you decide to uninstall it, the system must be restarted for the drivers to be removed safely. I'd probably keep Endpoint installed with proper exclusions set and protocol filtering disabled until the next server maintenance.

Simply add the port after server's name / IP address, e.g. hxxp:// esetupd:8080

You can keep router's IP address excluded from protocol filtering until a fix or workaround is distributed to users via a module update.

Since the logs didn't shed any light, we'll try to obtain the router and reproduce the issue in our environment.

We've noted this as an enhancement for future versions.

A configuration xml file is version-agnostic and will also work both with EAV and ESS. Only settings that are available in the product will be imported.

Potentially unsafe applications are legitimate tools that can be misused in the wrong hands (e.g. tools for determining serial numbers of installed software, killing processes, tools for remote administration misused by malware, etc.). You can either exclude the file from scanning or disable detection of potentially unsafe applications.

Would it be possible to upload 3-4 of the files to a file sharing service or ftp server and pm me the download link so that I can check them out?

I confirm the block is correct as long as you opted for detection of potentially unwanted applications.

Does disabling real-time protection on the local or remote computer make a difference? What about disabling just network drives in the real-time protection setup? Is the other computer a workstation or server?

To my best knowledge, it's not possible. However, the oldest logs will be replaced with newer ones over time.

What are Rosetta Stone folders? Could you provide us with some examples of files that take long to scan?

I've just tried to update at home and the update was downloaded at speed ~ 1MB/s. Do you mean that you have a fast Internet connection but updates are always downloaded slowly though?

Thunderbird is being evolved very quickly with major changes introduced in every new build, requiring substantial changes to be made to the plug-in as well. Since it's not possible to keep up with the rapid development and maintain quality at the same time, ESET does not support newer versions of Thunderbird.

Do you get 0 files scanned even with Smart optimization disabled?

It's not possible to avoid updating modules as they are a vital part of the product. On the other hand, modules are released for all users only after a long time of testing and being available on pre-release update servers provided that no issues have been reported. Please provide more information as to what website you're unable to access with SSL scanning enabled.

Will the message appear if you close egui via Shift+click on X and start it again from the Start menu? Does the error occur every time you start Windows? Are you able to start an on-demand scan without getting an error?

Exactly as Arakasi wrote. As long as you receive email via POP3(S)/IMAP(S), basically you'll only lose the antispam feature when a plug-in is not available for a particular email client.

Please refer to the KB article hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2138 regarding supported email clients.

Please also send me a SysInspector log from that machine. Also make sure to install all hotfixes available from Windows Update. If you have hotfix KB2735855 installed, make sure to install hotfix KB2789397 as well as adviced in the KB article hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3145 or hxxp://support.microsoft.com/kb/2789397.