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Everything posted by Marcos
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Unable to get license key for android
Marcos replied to muffiemae's topic in ESET Products for Mobile Devices
I see that your license was active on May 27 but was cancelled by Google on May 28 most likely because you requested refund. -
In that case, simply activate ESET on the new computer. The point is that multiple computers should not download same updates using a license issued for 1 computer.
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Files encrypted by Filecoder.Jaff can be decoded. As for the script, if you have an undetected one, please submit it to ESET as per the instructions linked in my signature. Once a detection has been added, it must be detected and blocked upon access.
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The solution is to uninstall v10 and install it from scratch. Obviously v10 attempts to update from v9 update servers; it downloads update.ver but since v9 uses update files in the nup format as opposed to dlls used by v10, it cannot update. We are investigating why it is sometimes happening after upgrade.
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Uninstall ESET from the former computer before activating it on the new one.
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Is it a clean install or upgrade over an older version? We've been reported this issue on Windows 10 too and so far we suspect that Windows Defender process msmpeng has a handle on ESET's files open which prevent the installer to continue. Could you confirm or deny that disabling the WD service makes a difference?
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eset nod 32 10 antivirus will not allow user to download exe files
Marcos replied to Norad85's topic in ESET NOD32 Antivirus
That would only happen if a particular url is blocked or if the downloaded file is detected. Are you unable to download ESET installers from www.eset.com either? -
So far we have no new info from Dropbox on this.
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No. Safe mode is intended for troubleshooting, especially if it's not possible to start Windows in normal mode. It would make no sense for Windows to load all drivers in safe mode too as it would deny the purpose of safe mode.
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In safe mode, most of applications do not work and other than system drivers are not loaded. Therefore ESET as well as other AVs that utilize drivers work only in normal mode.
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Please follow the advise above, ie. in the advanced setup -> Tools -> Diagnostics enable advanced update engine logging and run manual update. Then disable logging, collect logs with ELC as per the instructions linked in my signature and provide me with the generated zip archive. Uninstalling v10 and installing it from scratch should fix the issue.
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windows 10 hangs after deploying Agent version 6.5
Marcos replied to maniel's topic in ESET Endpoint Products
Agent does not contain a driver that would hook the file system and affect 7z when unpacking files for instance. If possible, configure the system to generate complete memory dumps and generate one as per the instructions at http://support.eset.com/kb380. When done, compress the dump, upload it to a safe location and pm me a download link. In the mean time, collect logs with ELC as per the instructions linked in my signature and provide me with the generated zip file for perusal. -
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As for negating filters, we will consider this for ERA v7 so that filtering objects "older than X" is possible. Currently there's only a filter for objects "newer than X".
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Still no Pause Protection in NOD32 Antivirus v10.1.210.0
Marcos replied to Super_Spartan's topic in ESET NOD32 Antivirus
It fixes several crashes as well as fonts in the Russian version. Also please let us know what leads home users to pause protection. Could you clarify? Yes, but next version is the next after 10.1.210. It will be fixed in the next hotfix build 10.1.X.