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Everything posted by Marcos
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ESET error causes keyboard and network connection unavailable
Marcos replied to jidu's topic in ESET NOD32 Antivirus
Also disk / file system corruption can have the same effect. -
ESET error causes keyboard and network connection unavailable
Marcos replied to jidu's topic in ESET NOD32 Antivirus
If you have Device Control integrated (it is not by default), then edevmon.sys must exist on the disk where it's installed during install, otherwise the computer won't boot even in safe mode if the driver was not properly unregistered from the registry. For instance, this could happen if one removes ESET in safe mode by deleting the files only. As for the linked driver, I have no clue what it's supposed to fix nor what version it was intended for. You should not replace drivers unless you are instructed by support to do so. -
ESET Service High CPU Usage on Windows 8.1
Marcos replied to jkehlet's topic in ESET NOD32 Antivirus
It is expected behavior that CloudCar is detected. It means that communication with LiveGrid servers works alright. As for the high cpu utilization, please create a Procmon log as per https://support.eset.com/kb6308. Let it capture at least 2-3 minutes during which cpu is heavily utilized by ekrn.exe. When done, compress the pml log and upload it to a safe location. Then also collect logs with ELC and provide me with both files or download links to the files. -
Lock screen phone (قفل صفحه گوشی)
Marcos replied to babab's topic in ESET PROTECT On-prem (Remote Management)
Please post in English and provide as much details as possible. Unfortunately, your post is too vague and we don't know what you mean. -
visue definition database update BSOD
Marcos replied to paul bradley's topic in ESET NOD32 Antivirus
Please provide us with the memory dump generated during a crash. I've searched for "IRQL_GT_ZERO_AT_SYSTEM_SERVICE" in existing tickets to no avail except issues on older OS caused by a bug in Windows Filtering Platform that was addressed by this hotfix: https://support.microsoft.com/en-us/help/2664888/computer-stops-responding-when-you-run-an-application-that-uses-the-wi. -
Receiving Notification of address blocked frequently
Marcos replied to Mjbhatti's topic in Malware Finding and Cleaning
The url is accessed by C:\Users\Ja........ain\AppData\Roaming\BitTorrent\BitTorrent.exe. If you don't want to block it, you can add the url to the list of allowed addresses. -
List of Blocked Web Addresses & JDownloader
Marcos replied to Jasli's topic in Malware Finding and Cleaning
The website doesn't appear to be blocked. Please report the block to ESET as per the instructions in the FAQ section at the right-hand side of this forum. Since this forum does not serve as a channel for reporting url blocks, we'll draw this topic to a close. -
ESET CyberSecurity for Mac does not contain Banking and payment protection. I'm not sure if it would be even technically possible to have it on Mac.
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BlueBorne Vulnerability scanning
Marcos replied to katycomputersystems's topic in ESET Products for Mobile Devices
Regarding BlueBorne, we would probably need to check what version of Bthpan.sys is installed on Windows systems. Currently Endpoint does not include patch management. As for Androind, I'm not sure if it'd be technically possible to check if a device is vulnerable. -
Receiving Notification of address blocked frequently
Marcos replied to Mjbhatti's topic in Malware Finding and Cleaning
Please provide the zip archive generated by ELC. -
Webcam protection for Business Endpoint Security?
Marcos replied to WilliamC's topic in ESET Endpoint Products
Currently Webcam protection is only included in consumer products. -
Receiving Notification of address blocked frequently
Marcos replied to Mjbhatti's topic in Malware Finding and Cleaning
Check the Filtered websites log to determine what application attempts to access the url. -
Please provide me with ELC logs and a Wireshark log from an attempt to update.
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Expected behavior on scan with cleaning
Marcos replied to j-gray's topic in ESET PROTECT On-prem (Remote Management)
No. To resolve a threat, select it in the ERA console (all or multiple ones can be selected at once) and click "Mark as resolved". This will be done automatically as of ERA v7. Basically the threats should be cleaned after running an in-depth scan with strict cleaning but on Windows it can happen that a threat may remain active in memory until the next computer restart. -
PC Not allowing me to deactivate products
Marcos replied to ScottWStewart's topic in ESET Endpoint Products
Please pm me your public license ID as well as the device name as shown in the ELA portal.