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Everything posted by Marcos
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iPad/iPhone decoding issue with incoming emails tagged by Eset
Marcos replied to Samoréen's topic in ESET NOD32 Antivirus
We've never recommended to enable adding tag messages to all scanned email, only to infected ones. Especially with html emails there can be a problem adding the appropriate html code at a correct place if the html code is non-standard. Tag messages should only use ANSI characters, ie. no accented characters should be used. However, in the localization process it may happen that the message appended to email is accidentally translated. Are you able to reproduce the issue with English version of ESET? -
Please let us know what version of MS Exchange Outlook connects to and whether the issue doesn't occur in case you send email via a gmail or another smtp server. A weird thing is the issue suddenly stopped occurring while we were troubleshooting the issue with one of our customers without making any changes.
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Please continue in the existing topic https://forum.eset.com/topic/14607-outlook-add-in-problem/ and let us know what version of MS Exchange Outlook connects to. In order to prevent duplicate topics on a same subject, we'll draw this one to a close.
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Disable end user alerts
Marcos replied to katycomputersystems's topic in ESET PROTECT On-prem (Remote Management)
Besides disabling the alerts I'd also recommend setting strict cleaning in the real-time protection and web protection setup so that potentially unwanted applications are cleaned automatically without waiting for user's interaction. -
Is ESET blocking KB4058258 (Windows 10 16299.214)?
Marcos replied to howardagoldberg's topic in ESET NOD32 Antivirus
Which thread do you mean? I've found only one similar topic in our forums but there was no fix mentioned since the issue discussed there was not a problem of ESET. -
Please try deleting cached data. For me it started to work afterwards. The issue has been reported to engineers for further investigation.
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Is ESET blocking KB4058258 (Windows 10 16299.214)?
Marcos replied to howardagoldberg's topic in ESET NOD32 Antivirus
The fact that the mentioned updates were not installed automatically shouldn't have anything to do with ESET. Theoretically the web scanner could interfere with downloading Windows updates, e.g. if Microsoft changed the certificate but if there was not even an attempt to download the updates I would completely rule out ESET. -
The second setting is applicable only for ESET Endpoint Security since it's antispam-related.
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Disable end user alerts
Marcos replied to katycomputersystems's topic in ESET PROTECT On-prem (Remote Management)
Please be more specific as to what kind of alerts you mean. Is it threat alerts, certain notifications or changes of the protection status? -
100% Read Hard Disk utilization on eScan dat Log files
Marcos replied to pps's topic in ESET Endpoint Products
Delete the file \Logs\eScan\ndl24570.dat or better all files in the escan folder if you don't need on-demand scan log details. Most likely you had logging of all scanned files enabled last year which caused large logs to be generated. -
Please confirm that the following workaround works: 1, For ESET Endpoint Antivirus or ESET Endpoint Security, disable "Sent email": 2, For ESET Endpoint Security, disable "Add recipient addresses from outgoing messages" in addition to the above:
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Are you behind a router with NAT? Are the attacks coming from outside or from other devices in the network?
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You can temporarily disable scanning of sent email.
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Automatic first scan runs regardless of policy
Marcos replied to tmuster2k's topic in ESET Endpoint Products
First of all, it's a good practice to let the initial scan run and complete after installation even on vanilla systems. During the scan, hashes of files are calculated which subsequently improves performance. Regarding the policy with the initial scan disabled not working, I'd suggest contacting customer care for further investigation. After installation it takes about a minute for policies to be applied so it could be that the initial scan started earlier. Was it the latest v6.6.2072 that you installed? -
Instead of disabling the ESET add-in, temporarily disable scanning of outgoing email which shouldn't be needed as long as you have real-time protection enabled and scanning files that are attached to email.
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Do you have any other non-standard add-on installed in Outlook? If somebody is willing to arrange a remote session on Friday (Feb 9) between 10 AM CET and 15 PM CET, let me know. Since we were unable to reproduce the issue on our part, our engineers would connect remotely to your machine to pinpoint the issue.
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Please check if you have Egress Switch among installed add-ins (File -> Options -> Add-ins). You can also try to disable all add-ins but ESET (COM Add-ins -> Go) and see if it makes a difference. If that resolves the issue, re-enable the add-ins, one at a time, to narrow it down.
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Yeah, the date 17/11/1396 is really weird. One thing that could cause no files to be scanned are exclusions; maybe the OP had the whole c: drive accidentally excluded from scanning. Also the fact that the issue was gone after a clean install would explain that.
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Policy Flags and User Edit Permissions
Marcos replied to bvj's topic in ESET PROTECT On-prem (Remote Management)
The availability of ESMC (ERA v7) will be announced here as well as via other standard channels. Just for illustration, merging lists will look like as follows: