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Everything posted by Marcos
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Do you want to create an all-in-one installer with pre-configured settings? Wouldn't deploying agent and setting up an Endpoint policy with exclusions be an option? Or you don't plan to have Endpoint managed by ERA at all?
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See https://support.eset.com/kb6382/. It's possible using a Run command task from ERA after configuring Endpoint to accept these commands from ERA.
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This add-in caused Outlook to start slowly
Marcos replied to RangerZ's topic in ESET Endpoint Products
Do you have any other non-standard Outlook add-on installed? If so, could you try temporarily disabling it and see if it makes a difference? -
Please provide ELC logs to start off.
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It has nothing to do with your account since you wrote that you are not an owner of the website that was blocked. Simply the website you visited was compromised and an admin or owner of the website should clean it and take measures to prevent further reinfection. You as a person with no relation to the website cannot do anything about it but give a heads-up to admins of the website.
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I would recommend reading https://blog.sucuri.net/2017/02/joomla-security-pornography-spam-campaign-in-the-wild.html, especially the part Joomla 1.5.x, 2.x, and 3.x before 3.4.6 allow remote attackers to conduct PHP object-injection attacks and execute arbitrary PHP code via the HTTP user-agent header. It was first exploited in December 2015 and is still happening today. If you have not updated your Joomla site since then, you are likely already compromised. We have a new guide on how to clean a hacked Joomla site that you can follow.
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You can report a possible false positive to ESET as per the instructions at https://support.eset.com/kb141/.
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Update authorization failed. Please check if your license is valid
Marcos replied to Waplo's topic in ESET NOD32 Antivirus
To start off, please provide me with logs collected by ELC . -
Since I don't use the product you've mentioned, I have no clue what kind of protection it provides. However, ESET is unique in protecting UEFI. Although there's at least one more AV vendor to provide this protection, it's available only to business users as a stand-alone tool and not as a part of their products. ESET included the UEFI scanner also in products for home users. For more information about ESET technology, please read https://www.eset.com/int/about/technology/.
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Please provide a screen shot of what you are getting.
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Can I install license on computers not in the same place?
Marcos replied to Tabathavm's topic in General Discussion
Yes, you can. What is not possible is transferring an already registered license to another person. -
ESET ERA Agent Draining Battery
Marcos replied to 0xDEADBEEF's topic in ESET PROTECT On-prem (Remote Management)
I'm not sure if installation on tablets is possible and fully supported. I know we support installation on Android tablets, however. -
Only the latest v11 offline installers are available. Please clarify why you need v9 or v10 offline installers.
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Since there's no security solution that would be able to provide 100% malware detection and protection without excessive number of false positives, it's always a good practice to strengthen protection by other means, such as by HIPS, firewall rules, etc. if the end user or admin is savvy enough to deal with possible issues that such rules may cause at times.
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What makes you think that ESET is the culprit? ESET does not modify nor rename files or folders; it merely deletes files if they turn out to be malicious and are detected. If it's only the external sdcard that is affected, it could be a hardware issue for instance. No other users have experienced and reported such issue yet.
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I would run "htcacheclean -A" on the proxy to find out if files are actually being cached. If that's not an issue, pick 2 machines that have the same version of the detection engine. Update one of them to the latest version, if available. Once updated, start logging the network communication to pcap (e.g. using Wireshark or tcpdump on Linux) both on the proxy and on the other client and then run manual update on the client. Finally save both pcap logs and provide them to us along with the output of the command "htcacheclean -A".
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Soon GDPR will be applied in the EU which also means that personal data will have to be protected and permanently removed once you cancel your account / subscription.