Marcos

"Download interrupted" means that the connection to update servers was interrupted, most likely due to connectivity issues between your computer and your ISP, or between your ISP and ESET's update servers.

The stand-alone installer should create an install log with valuable information about the cause of the error. I'm not 100% sure where it is located but I'd suggest checking the system and user temp folders while the error message is being displayed.

For reproducing the issue would it be enough to get that exe and run it on our testing machines?

We don't provide that info since it depends on many variables. I'd say they are just marketing numbers since sending suspicious files from users and running them on replicators to determine if they are malicious or not takes more than 40s or whatever. Also clients cannot ask cloud servers about every file since it would deteriorate performance if the system had to wait for a response. If cloud data was stored locally for improving performance, it would be impossible that millions of clients would be connecting to servers and downloading the data every minute or even less. Yes, it matters to some extent. The more users use a particular AV, the higher chance that some of them encounter malware that users of an AV with less users will never run into. On the other hand, we use various technologies at different layers to detect and block new malware. For more information, please read https://www.eset.com/int/about/technology/.

Could you please post a screen shot of that "error" to clarify what you mean?

Did you uninstall the previous AV via the standard uninstall procedure? Could you try using MCPR removal tool (https://www.bleepingcomputer.com/download/mcafee-consumer-products-removal-tool/)? You might need to run the ESET uninstall tool in safe mode and then try installing v11 from scratch once the previous AV has been uninstalled completely.

The best settings are those that are set by default after installation. Not sure what auto scan you mean but the one-time scan that is started after installation and activation is necessary to calculate hashes of files and thus improve performance.

In Chrome you'd need to clear the cache to make blocking work. Disabling QUIC protocol would most likely help as well. To disable it, enter "chrome://flags" in the address bar, search for "Experimental QUIC protocol" and disable it.

The webcam is listed under a new device category Cameras that was adden with the latest major update of Win10. This will be fixed in the next service build of v11.

Do you really have 5 genuine licenses and not one for 5 devices? If so, please drop me a personal message with license keys for each of the license.

We'd need ELC logs (all that are collected by default) from time when the issue occurs.

Please provide a screen shot of the Device manager with the webcam shown in the list.

I would always start with providing logs collected by ELC. Please collect them and provide us with the generated archive.

Try creating a task that will start calc.exe in a few minutes. Does it start alright while you are logged in?

Do you mean that the issue doesn't occur any more and it was resolved somehow?

Please start logging with Process Monitor as per the instructions at https://support.eset.com/kb6308. Before you start logging, in the Filter menu enable advanced output as well as dropping of filtered events. Next create a filter for "C:\Program Files\ESET\ESET Security\Modules" with the condition "contains" and start logging. When the error occurs, stop logging, save the log, compress it and provide it to us.

Ok, so re-enable Advanced Memory Scanner and now disable Exploit Blocker and Self-defense, one at a time.

Please collect logs with ELC and send me the generated archive via a personal message. If too big to attach, upload it to a safe location and provide me with a download link. I'll try to reproduce it with the very same configuration.

Dobry den, Aplikacie by sa nemali samovolne doinstalovat. Mate system nastaveny tak, aby sa dali instalovat iba aplikacie z Google Play? Jedna sa o nerootnuty system? Spominane aplikacie ste stahovali z Google Play, alebo niektore boli predinstalovane v telefone?

You have joined this forum 46 minutes ago, posted your first post 37 minutes ago and 12 minutes after you complained about receiving no response. Honestly, considering 12 minutes to be a big delay in responding is not correct. You can drop me a message with your license key so that I can check it out, however, it is important to contact customer care in the first place.

We no longer offer ESET Smart Security. It was replaced by ESET Internet Security which you should be able to install over ESET NOD32 Antivirus. At any time you can downgrade or upgrade the product under Help and support -> Change product. We recommend using ESET Internet Security which also comes with a firewall and Network protection besides features like Antispam and Anti-Theft. Network protection also protects you from network attacks that may come from the Internet or unpatched computers in a local network.

Please use the license (*.lic) that was attached to the registration email that you received after purchase. Linux File Security is an older product that doesn't support activation via an offline license file (*.lf) to my best knowledge.

Is the device still marked as missing in the AT portal? If so, please mark it as found and wait a little bit until the client connects to ESET's servers for AT status update. You can also drop me a personal message with your registration address for my.eset.com and the name of the troublesome device.

Basically it should work with default setting. Please temporarily disable the rule as well as Advanced Memory Scanner and check if the issue persists. I'd appreciate if you could provide me with instructions how to reproduce the issue.

3, Not sure which list you are referring to. I've checked HIPS rules and the search function found rules on any page. 2, It is not currently possible to turn off paging.