Jump to content

Norm@Home

Members
  • Content Count

    40
  • Joined

  • Last visited

Profile Information

  • Location
    USA
  1. When I go to advanced setup / tools / diagnostics there's doesn't appear to be an option for "operating system advanced logging"?
  2. As I mentioned at the top of this thread "As TomFace suggested, I uninstalled but using the normal "Programs and features" control panel app ended with an error something like "you may not have permissions" or some such error so I had to download the Eset Uninstaller and reboot into safe mode in order to remove the original installation. After reinstalling activation did take an unusually long time, almost an hour but it did activate. I haven't rebooted yet as the program is doing it's initial scan but also update its again "Updating product" and has been for more than an hour; this is the same problem that it had originally and this update never seems to finish. Previously no matter how many reboots the "Updating product" never finished and I have no reason to expect that this time it's going to be any different." so the original NOD32 uninstalled fine and the first install of NIS was uninstalled using the Eset uninstaller in safe mode so I'm pretty sure that the original install was removed and the first install of NIS and any remnants of it were removed by the Eset uninstaller.
  3. Again the EIS logs are bigger than 100mb so here's a link to the file on Google Drive: https://drive.google.com/open?id=1oiZdQ6HcUr2jolSsOndVxbdtb3J-ZVo8
  4. No, this computer had no problems up until EIS was installed and the problems started right after that and btw this computer had an older version of NOD32 which expired and I uninstalled before installing EIS and there was never any problem with that.
  5. What files exactly am I supposed to send from the diagnostics folder or use the log collector again after it finishes?
  6. Also as I was waiting for the full application memory dump of ekrn to complete, EIS started a update and the update again took a very long time i.e. hours to complete but as far as I can tell while it was doing this cpu load was normal / low so I'm not sure why the daily update seems to take hours to complete.
  7. I'm trying to create a full application memory dump of ekrn, I followed your directions but when I clicked "Create" to create one the button has remained greyed out for more than a half hour and I'm not sure if it's completed because I would expect the button to go back to being enabled after it's finished? I've attached a zipped up copy of the Procmon log file. Logfile.zip
  8. Now I seem to be having a different problem on this computer; if need be I'll get you another set of logs but here's the problem: it appears to have finished updating as you can see in the picture of the update screen; however there are times that ekrn.exe is maxing out the cpu and making the computer so slow that it's very difficult to use - see screen shot of Resource Monitor and there's no scan taking place?
  9. The status has been stuck on "Updating product" for more than 3 days and through multiple reboots and in one case it was left running for more than 5 hours overnight and it never completed. I'll try your suggestions and get back to you.
  10. Any idea's, the computer that has this problem is running very slowly which it wasn't doing before installing Internet Security.
  11. I got the log files, however it's bigger than 100mb and I can't upload it directly so here's a link to the zip file on Google Drive: https://drive.google.com/open?id=1jX7HUudp63DIFrsSe64H-AXngbO-rXCY
  12. Fast startup is disabled so no need to do "shutdown -r -t 0"; in regards to "Stop logging after approximately 10 seconds of no update activity" how am I supposed to do that when the problem is that "Updating product" never completes so there is no instance when there is no update activity? I'll let it run with advanced logging enabled for a couple hours and then gather the logs and post them here so you can look at it.
  13. The computer ran for more than 5 hours last night and is still stuck on "Updating product". Any more idea's?
  14. As TomFace suggested, I uninstalled but using the normal "Programs and features" control panel app ended with an error something like "you may not have permissions" or some such error so I had to download the Eset Uninstaller and reboot into safe mode in order to remove the original installation. After reinstalling activation did take an unusually long time, almost an hour but it did activate. I haven't rebooted yet as the program is doing it's initial scan but also update its again "Updating product" and has been for more than an hour; this is the same problem that it had originally and this update never seems to finish. Previously no matter how many reboots the "Updating product" never finished and I have no reason to expect that this time it's going to be any different. Once the initial scan finishes I'll try and reboot with "shutdown -r -t 0" since Fast Startup is enabled on this notebook computer.
  15. I have a new notebook computer that I installed Eset Internet Security on, having downloaded the offline installer directly from the Eset website. I installed it and entered the license key I was provided and it seemed to activate, then it went to do it's first update and it's been stuck on "Updating Product" for more than 3 days. Any idea's on how to fix this?
×
×
  • Create New...