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Norm@Home

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  1. I got the log files, however it's bigger than 100mb and I can't upload it directly so here's a link to the zip file on Google Drive: https://drive.google.com/open?id=1jX7HUudp63DIFrsSe64H-AXngbO-rXCY
  2. Fast startup is disabled so no need to do "shutdown -r -t 0"; in regards to "Stop logging after approximately 10 seconds of no update activity" how am I supposed to do that when the problem is that "Updating product" never completes so there is no instance when there is no update activity? I'll let it run with advanced logging enabled for a couple hours and then gather the logs and post them here so you can look at it.
  3. The computer ran for more than 5 hours last night and is still stuck on "Updating product". Any more idea's?
  4. As TomFace suggested, I uninstalled but using the normal "Programs and features" control panel app ended with an error something like "you may not have permissions" or some such error so I had to download the Eset Uninstaller and reboot into safe mode in order to remove the original installation. After reinstalling activation did take an unusually long time, almost an hour but it did activate. I haven't rebooted yet as the program is doing it's initial scan but also update its again "Updating product" and has been for more than an hour; this is the same problem that it had originally and this update never seems to finish. Previously no matter how many reboots the "Updating product" never finished and I have no reason to expect that this time it's going to be any different. Once the initial scan finishes I'll try and reboot with "shutdown -r -t 0" since Fast Startup is enabled on this notebook computer.
  5. I have a new notebook computer that I installed Eset Internet Security on, having downloaded the offline installer directly from the Eset website. I installed it and entered the license key I was provided and it seemed to activate, then it went to do it's first update and it's been stuck on "Updating Product" for more than 3 days. Any idea's on how to fix this?
  6. I don't know why but after 3 reboots I was finally able to install 7.x without an error.
  7. I attempted to upgrade a computer with ESet Endpoint Security 6.x to 7.x; the 6.x version was uninstalled by the installer but the 7.0.2091.0 version failed with a message "Service ESET Service (ekrn) could not be installed. Verify that you have sufficient privileges to install system services" with Retry or Cancel options. I googled and did turn up this page https://support.eset.com/kb3544/?locale=en_US&viewlocale=en_US and I ran it with the suggested parameters and there was no error or other messages but trying again to install produced the same error message. The user I'm installing under is the sole user of this computer and they are an Administrator; the computer is running Windows 7 x64 Home. Any idea's on how to fix this?
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