MJY 1 Posted July 31, 2016 Share Posted July 31, 2016 (edited) Another Anti-Malware Brands Co. Really fast answering and supporting. they have many supporting channel for users. Online chat, Remote Control or Fast Answer to e-mail.. any-way. I already twice(maybe three) sent questions e-mail to ESET twe weeks ago. and not yet received answer mail. i don't have idea why i purchased license. i was stupid. Edited July 31, 2016 by Marcos Offensive language removed Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 31, 2016 Administrators Share Posted July 31, 2016 Hello, I'm sorry for hearing about your bad experience with support. That's not definitely a global experience and many users have praised quick and accurate help with their issues that was provided by the local support in their countries. I wonder if you contacted the Korean distributor directly or how exactly. If you received a confirmation email that you should have received after creating a support ticket, please send it to me via a personal message. Link to comment Share on other sites More sharing options...
MJY 1 Posted August 1, 2016 Author Share Posted August 1, 2016 Hello, I'm sorry for hearing about your bad experience with support. That's not definitely a global experience and many users have praised quick and accurate help with their issues that was provided by the local support in their countries. I wonder if you contacted the Korean distributor directly or how exactly. If you received a confirmation email that you should have received after creating a support ticket, please send it to me via a personal message. I hope ESET quickly solve ESET SS 9 Firewall problem with WIndows 10 Firewall. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 1, 2016 Administrators Share Posted August 1, 2016 I hope ESET quickly solve ESET SS 9 Firewall problem with WIndows 10 Firewall. Unfortunately, I, for one, am not aware of any firewall issue on Windows 10. Please clarify. Link to comment Share on other sites More sharing options...
User 13 Posted August 1, 2016 Share Posted August 1, 2016 (edited) Unfortunately, I, for one, am not aware of any firewall issue on Windows 10. Please clarify. See here: Eset Smart Security v9 Firewall not registering correctly in Windows Security center reports both windows firewall and eset firewall activated I can go back to the version 8 after passing through 9? ESET firewall work with Windows firewall. Edited August 1, 2016 by User Link to comment Share on other sites More sharing options...
MJY 1 Posted August 1, 2016 Author Share Posted August 1, 2016 Unfortunately, I, for one, am not aware of any firewall issue on Windows 10. Please clarify. See here: Eset Smart Security v9 Firewall not registering correctly in Windows Security center reports both windows firewall and eset firewall activated I can go back to the version 8 after passing through 9? ESET firewall work with Windows firewall. Last one is mine. Link to comment Share on other sites More sharing options...
MJY 1 Posted August 1, 2016 Author Share Posted August 1, 2016 (edited) I hope ESET quickly solve ESET SS 9 Firewall problem with WIndows 10 Firewall. Unfortunately, I, for one, am not aware of any firewall issue on Windows 10. Please clarify. OK. After install ESET SS 9 Latest version & reboot in Windows 10 64bit. ESET didn't turn off Windows Firewall. Another Anti-Malware products turn off Windows Firewall normally. (i did test) i thought my Windows have some problem. so, i reinstall clearly Windows and ESET. and same issue happened. i think this is not a MS problem. Security center clearly recognize 3rd party Firewall applications. without ESET. Edited August 1, 2016 by MJY Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 2, 2016 Administrators Share Posted August 2, 2016 Please post a screen shot of your Windows Firewall setup. It should normally look like this: Link to comment Share on other sites More sharing options...
MJY 1 Posted August 3, 2016 Author Share Posted August 3, 2016 (edited) Please post a screen shot of your Windows Firewall setup. It should normally look like this: essp10_winfwmanaged.png essp10_winfwmanaged2.png i mean that is not activated. Edited August 3, 2016 by MJY Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 8, 2016 Administrators Share Posted August 8, 2016 Please explain what is not activated. Do you see the notice that Windows Firewall settings are managed by ESET as shown above? If so, that how it should be. If you are experiencing a different error, post a screen shot for better understanding of what you mean. Link to comment Share on other sites More sharing options...
MJY 1 Posted August 9, 2016 Author Share Posted August 9, 2016 (edited) Please explain what is not activated. Do you see the notice that Windows Firewall settings are managed by ESET as shown above? If so, that how it should be. If you are experiencing a different error, post a screen shot for better understanding of what you mean. Whoooooo............. WIndows 10 Firewall active with ESET SS 9. it is meaning, ESET SS 9 not turn off Windows Firewall. ESET SS 9 Setting is default. i can't see "These settings are being managed by vendor application ESET Smart Security". and Windows Firewall still active with green color with ESET SS 9. if not doing manually turn off Windows Firewall. Windows Firewall not off without that sentence. I sent ESET log file to head office via ESET Korea. and now i'm waiting answer. ESET Korea did remote control my PC. they said it's really very rare issue. i did everthing. i can't remember how many times i did re-install WIndows 10 and ESET SS 9. i can't show to you screenshot. i did un-install ESET SS 9 now. untill ESET solve this issue, i will not use ESET SS 9. Edited August 9, 2016 by MJY Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 9, 2016 Administrators Share Posted August 9, 2016 This can happen if the Windows Firewall service starts after ekrn so we don't know that it's active. As of v10, it should not happen that both firewall are active at a time. As an interim solution you can disable Windows Firewall manually. Link to comment Share on other sites More sharing options...
MJY 1 Posted August 10, 2016 Author Share Posted August 10, 2016 This can happen if the Windows Firewall service starts after ekrn so we don't know that it's active. As of v10, it should not happen that both firewall are active at a time. As an interim solution you can disable Windows Firewall manually. First, Thanks to Answer about tiresome my topic. then, your meaning is ESET firewall(and HIPS.. etc.) work fine normally in my situation. it's right ? and Windows firewall just turn off manually myself, right ?? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 10, 2016 Administrators Share Posted August 10, 2016 You can turn off Windows Firewall manually. As of v10, this won't be needed even if the Windows firewall service starts after ekrn and with ESS v10 you should see that Windows Firewall settings are managed by ESS even in your scenario. Link to comment Share on other sites More sharing options...
MJY 1 Posted August 11, 2016 Author Share Posted August 11, 2016 You can turn off Windows Firewall manually. As of v10, this won't be needed even if the Windows firewall service starts after ekrn and with ESS v10 you should see that Windows Firewall settings are managed by ESS even in your scenario. OK. i got it ! i'll wait v10. Link to comment Share on other sites More sharing options...
User 13 Posted October 1, 2016 Share Posted October 1, 2016 This can happen if the Windows Firewall service starts after ekrn so we don't know that it's active. As of v10, it should not happen that both firewall are active at a time. As an interim solution you can disable Windows Firewall manually. After using version 10.0.359.1 for 3 days now, it seems that the problem is indeed solved. Link to comment Share on other sites More sharing options...
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