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Banking & Payment Protection and Chrome Prompt/Redirect Issue


Go to solution Solved by Marcos,

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Hello,

 

Installed Smart Security recently, and I'm not being prompted to redirect or open the protected window in Chrome and the websites are just loading normally without any indication from ESET.

 

I can open Banking & Payment Protection manually fine using Chrome with no issue. I have also manually entered websites and it still does not want to do anything.

 

Using:

  • Smart Security 9.0.386.0 [up to date]
  • Chrome 52.0.2743.82 m (64-bit) [Most recent stable]
  • Banking & payment protection module: 1073 (20160624), websites [Most recent stable]
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Same here. Yesterday everything was working fine. Now whenever I go to Paypal.com it just opens in the normal browser. So I have to open banking protection manually to actually use it

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What's the bank's website that is supposed to be opened in the secure browser?

 

https://www.paypal.com/signin?country.x=AU&locale.x=en_AU

https://www.my.commbank.com.au/netbank/Logon/Logon.aspx

https://ib.nab.com.au/nabib/index.jsp

https://ib.mebank.com.au/auth/ib/login.html

 

Any website that once used to work or has already been set manually, no longer works.

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  • 2 weeks later...

I have the same issue as the other posters EXCEPT that instead of the notification to ask me what to do, ESET opens the online help file in my browser.  I would like for the application to ask me because I have my Banking ID and passwords in a password manager which the ESET secure browser will not let me load into it (not complaining about this fact; I understand ESET wants to keep the secure browser under its control).  Depending on where I am connected, I may choose to use a regular browser or not.

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1, All the above links but paypal are open in the secure browser on my machine.

2, As for password managers, just let us know which ones you use and we'll whitelist them so that they are loaded in the secure browser too.

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This started happening to me again.  Before (see https://forum.eset.com/topic/8570-banking-protection-stopped-working/)it was only in Chrome, but now happening in Chrome, Firefox, and IE.  In Chrome, it just ignores all the sites in my list.  In Firefox and IE, it gives the redirecting message, but the secure browser never opens.  

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1, All the above links but paypal are open in the secure browser on my machine.

 

Yes, it has started to work again.

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  • 1 month later...

 

1, All the above links but paypal are open in the secure browser on my machine.

 

Yes, it has started to work again.

 

I have been having trouble with Banking and Payment protection since it was installed. It does not work with FireFox 48.02 at all and never has. I get an ESET message that it is incompatible with one of my extensions, but doesn't say which one. Any ideas?

JEL

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1, All the above links but paypal are open in the secure browser on my machine.

 

Yes, it has started to work again.

 

I have been having trouble with Banking and Payment protection since it was installed. It does not work with FireFox 48.02 at all and never has. I get an ESET message that it is incompatible with one of my extensions, but doesn't say which one. Any ideas?

JEL

 

I also use ESET BPP with Firefox 48.0.2 and have no issues-I do not use a ton of extensions in Firefox. So what exts do you have? hxxp://support.eset.com/kb5657/recommends IE as the default browser. But as I said it works with my Firefox. I know BPP does not work with HitmanPro Alert3. See https://forum.eset.com/topic/5480-cannot-use-banking-protection-in-ess-v9/?p=30928

Edited by TomFace
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