Bogdan Husdup 0 Posted September 1, 2015 Share Posted September 1, 2015 Hi everyone, I have an issue with this version of era. Everyday I see errors on era web interface on all pcs "Could not connect to server.", the agent could not connect with the server. From time to time a few computers are connected but not for long time. Do you know why most of the time all pc get this error? Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 1, 2015 Administrators Share Posted September 1, 2015 Please post a screen shot of the error you're getting. I don't recall seeing such error in the console. Link to comment Share on other sites More sharing options...
Bogdan Husdup 0 Posted September 2, 2015 Author Share Posted September 2, 2015 (edited) Hi Marcos, Please check the attached printscreens. Thanks Edited September 2, 2015 by Bogdan Husdup Link to comment Share on other sites More sharing options...
mpalmer 0 Posted September 4, 2015 Share Posted September 4, 2015 Every single machine we have in our console also does this. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 4, 2015 Administrators Share Posted September 4, 2015 Does Endpoint on clients update through a proxy server? If so, make sure the proxy server is set properly also for agent, ie. create an agent policy with correct http proxy settings. Link to comment Share on other sites More sharing options...
Bogdan Husdup 0 Posted September 8, 2015 Author Share Posted September 8, 2015 Hi Marcos, The issue is 90% resolved. Workaround: 1. I deleted era proxy because I configured a era proxy on a office subsidiaries but was some malfunction regarding the peer is not find or something like that. 2. Yes we use a proxy server and I set proxy server on agent settings. My question is why do we need to use a proxy server for agents? The mainserver and agents are in lan. Thanks Link to comment Share on other sites More sharing options...
jimwillsher 65 Posted September 8, 2015 Share Posted September 8, 2015 you don't. We have agents and server in LAN, and we have agents remote. We don't use a proxy for anything. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 8, 2015 Administrators Share Posted September 8, 2015 An http proxy server is useful for caching downloaded files which works as a replacement for the former mirror feature (supported as of ERA 6.2 by the command line Mirror creator tool). Link to comment Share on other sites More sharing options...
Bogdan Husdup 0 Posted September 16, 2015 Author Share Posted September 16, 2015 I disabled the proxy server on the agent policy because I want to install antivirus locally from our IIS. If I let set proxy on the agent I can install the antivirus on pcs only from eset repository. Link to comment Share on other sites More sharing options...
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