MarcFL 26 Posted December 14, 2023 Share Posted December 14, 2023 (edited) Second Time in 24 hours. Please Advise. Thanks. 🙂 Note: This is intermittently happening on more than one computer at more than one location.  Edited December 14, 2023 by MarcFL Link to comment Share on other sites More sharing options...
Tetranitrocubane 1 Posted December 15, 2023 Share Posted December 15, 2023 Also observing this myself. I had it happen last night, and once again tonight. Link to comment Share on other sites More sharing options...
MarcFL 26 Posted December 15, 2023 Author Share Posted December 15, 2023 OK. Thanks. Eset Server issues...  Link to comment Share on other sites More sharing options...
badmotorfinger 0 Posted December 15, 2023 Share Posted December 15, 2023 Same problem here after updating ALL (118) pcs to version 11.0.2032. This has already happened in an older version. Eset released a temporary workaround and then a fix in a new version.. but .. again the same probem... hope they fix ASAP Link to comment Share on other sites More sharing options...
ESET Moderators Solution Peter Randziak 1,131 Posted December 15, 2023 ESET Moderators Solution Share Posted December 15, 2023 Hello guys, I can confirm that there is an issue with the quality of service of the ESET Push Notification Service (EPNS). The teams responsible are on it. We apologize for the inconvenience caused, Peter Tetranitrocubane 1 Link to comment Share on other sites More sharing options...
zathras 1 Posted December 15, 2023 Share Posted December 15, 2023 3 hours ago, Peter Randziak said: Hello guys, I can confirm that there is an issue with the quality of service of the ESET Push Notification Service (EPNS). The teams responsible are on it. We apologize for the inconvenience caused, Peter Is this why for approx the last 18 hours I'm getting random notifications that ESET needs my attention? When I click on it, ESET opens but everything is green and no issues are displayed. Link to comment Share on other sites More sharing options...
MarcFL 26 Posted December 15, 2023 Author Share Posted December 15, 2023 (edited) 8 minutes ago, zathras said: Is this why for approx the last 18 hours I'm getting random notifications that ESET needs my attention? When I click on it, ESET opens but everything is green and no issues are displayed. Yes, that's correct. The ESET Push Notification server is having intermittent issues and repair is underway. Edited December 15, 2023 by MarcFL badmotorfinger 1 Link to comment Share on other sites More sharing options...
howardagoldberg 14 Posted December 15, 2023 Share Posted December 15, 2023 (edited) For the sake of telemetry ... this just happened to me. I have two W10 Pro systems sitting next to each other, both connected directly to the router via ethernet. One system, just displayed the warning (after being online for about 12 hours with no issues). No warning on the other system. Edited December 15, 2023 by howardagoldberg Link to comment Share on other sites More sharing options...
itman 1,674 Posted December 15, 2023 Share Posted December 15, 2023 The real question is why is this Eset service being invoked on Eset consumer versions: https://help.eset.com/protect_admin/11.0/en-US/epns.html ? MarcFL 1 Link to comment Share on other sites More sharing options...
MarcFL 26 Posted December 16, 2023 Author Share Posted December 16, 2023 Any updates on the repair? I'm getting complaints about the annoying errors. Thanks. Link to comment Share on other sites More sharing options...
eornate 4 Posted December 18, 2023 Share Posted December 18, 2023 On 12/15/2023 at 6:52 PM, Peter Randziak said: Hello guys, I can confirm that there is an issue with the quality of service of the ESET Push Notification Service (EPNS). The teams responsible are on it. We apologize for the inconvenience caused, Peter Hi Peter, Today, my customers reported the same issue.This issue may be occurred on some customers. MarcFL 1 Link to comment Share on other sites More sharing options...
igotthisone 0 Posted December 18, 2023 Share Posted December 18, 2023 Just received another alert, been happening for several days at this point. Hopeful todays alert is due to patch installations. Link to comment Share on other sites More sharing options...
GDI 3 Posted December 18, 2023 Share Posted December 18, 2023 @Peter Randziak Is there any update for this? We are using Protect Cloud and this has been going on for at least 5 days. Should we be logging support tickets for this? I'm also seeing no indication of this issue at https://status.eset.com/. JimChev3 and MarcFL 2 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,097 Posted December 18, 2023 Administrators Share Posted December 18, 2023 While we are working on a resolution, you can disable the appropriate application status via a policy on all machines. EPNS is not monitored on the Status portal but there are plans to add it next year. Link to comment Share on other sites More sharing options...
igotthisone 0 Posted December 18, 2023 Share Posted December 18, 2023 59 minutes ago, Marcos said: While we are working on a resolution, you can disable the appropriate application status via a policy on all machines. EPNS is not monitored on the Status portal but there are plans to add it next year. Is that an option on the ESET consumer versions? I'm not using the enterprise solution, I'm using a family plan. Link to comment Share on other sites More sharing options...
howardagoldberg 14 Posted December 19, 2023 Share Posted December 19, 2023 This still seems to be an issue. Just received a notification that the servers cannot be reached. Link to comment Share on other sites More sharing options...
itman 1,674 Posted December 20, 2023 Share Posted December 20, 2023 On 12/18/2023 at 3:55 PM, igotthisone said: Is that an option on the ESET consumer versions? Refer to below screen shot; igotthisone 1 Link to comment Share on other sites More sharing options...
MarcFL 26 Posted December 20, 2023 Author Share Posted December 20, 2023 (edited) 2 hours ago, itman said: Refer to below screen shot; More info:Â It's Under the "General" Section (i.e.: Notifications > Application Statuses > Edit > General). Edited December 20, 2023 by MarcFL Link to comment Share on other sites More sharing options...
MarcFL 26 Posted December 22, 2023 Author Share Posted December 22, 2023 This appears to have been fixed as we have not received any errors in the last 48 hours. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,097 Posted December 23, 2023 Administrators Share Posted December 23, 2023 Yes, the issue should be gone and EPNS reponds on time now. There were several issues that were solved by updating the Linux backend system and replacing faulty hw on one of the servers. Link to comment Share on other sites More sharing options...
Ajvan 2 Posted January 11 Share Posted January 11 Same here on 3 servers, and some office PCs. I'll wait for official patch for now... Link to comment Share on other sites More sharing options...
scr-pc 0 Posted January 11 Share Posted January 11 Same here. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,097 Posted January 11 Administrators Share Posted January 11 EPNS doesn't affect protection. You can disable the protection status in the advanced setup -> Desktop notifications -> Application statuses: Link to comment Share on other sites More sharing options...
scr-pc 0 Posted January 11 Share Posted January 11 (edited) 1 hour ago, Marcos said: EPNS doesn't affect protection. You can disable the protection status in the advanced setup -> Desktop notifications -> Application statuses: Â Sure, this is a workaround to get rid of the alert. However we're (also) reporting that this notification has been showing on all NOD32 clients for several hours now. Just for your knowledge. Edited January 11 by scr-pc Link to comment Share on other sites More sharing options...
Recommended Posts