devlin 5 Posted June 14, 2023 Share Posted June 14, 2023 1 hour ago, HI-IT said: When will this update be available? This problem is driving me nuts since months now! @HI-IT If you don't want to wait, just downgrade to v9 for now. It's working without problems. Link to comment Share on other sites More sharing options...
The Administrator 0 Posted June 16, 2023 Share Posted June 16, 2023 Is there any ETA on the fix? I've got a customer who's just been through a pretty painful upgrade from v7 > v9, after which we were told we had to do a wipe and install v10, which introduced these issues. I'd really like to tell him that the fix is just a few days away and not go through a downgrade to v9. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted June 16, 2023 Administrators Share Posted June 16, 2023 If everything goes well, it will be released next week. The Administrator and Ajvan 2 Link to comment Share on other sites More sharing options...
The Administrator 0 Posted June 21, 2023 Share Posted June 21, 2023 On 6/16/2023 at 3:21 PM, Marcos said: If everything goes well, it will be released next week. Hi @Marcos, sorry to be a pain but we're under some pressure to make a decision on possibly downgrading to v9 or waiting for the fix. Do we have a somewhat firmer ETA? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted June 21, 2023 Administrators Share Posted June 21, 2023 6 minutes ago, The Administrator said: Hi @Marcos, sorry to be a pain but we're under some pressure to make a decision on possibly downgrading to v9 or waiting for the fix. Do we have a somewhat firmer ETA? Unfortunately not, the release of the hotfix has been postponed due to issues found during QA tests. I would not wait and downgrade to v9 for the time being. Link to comment Share on other sites More sharing options...
The Administrator 0 Posted June 21, 2023 Share Posted June 21, 2023 1 minute ago, Marcos said: Unfortunately not, the release of the hotfix has been postponed due to issues found during QA tests. I would not wait and downgrade to v9 for the time being. Thanks for the swift reply @Marcos, I agree that the downgrade is looking like the preferential approach. Are there any specific instructions to follow for the downgrade? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted June 21, 2023 Administrators Share Posted June 21, 2023 1, Uninstall EESW v10 2, Reboot the server 3, Install EESW v9 and activate it. Link to comment Share on other sites More sharing options...
The Administrator 0 Posted June 21, 2023 Share Posted June 21, 2023 Just now, Marcos said: 1, Uninstall EESW v10 2, Reboot the server 3, Install EESW v9 and activate it. Fair enough I think I can manage that. Just a uninstall from Windows or should we run the cleanup tool from Safe Mode? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted June 21, 2023 Administrators Share Posted June 21, 2023 It's enough to perform a standard uninstall from Windows. The Administrator 1 Link to comment Share on other sites More sharing options...
devlin 5 Posted June 22, 2023 Share Posted June 22, 2023 @The Administrator Don't forget to disable automatic product updates if you have this option enabled. The Administrator 1 Link to comment Share on other sites More sharing options...
LSM078 0 Posted June 22, 2023 Share Posted June 22, 2023 (edited) Just got the information that it's been delayed untill 06-28. Edited June 22, 2023 by LSM078 Link to comment Share on other sites More sharing options...
The Administrator 0 Posted June 23, 2023 Share Posted June 23, 2023 23 hours ago, devlin said: @The Administrator Don't forget to disable automatic product updates if you have this option enabled. Thanks, removed this customer from the auto-update policy Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted June 28, 2023 Administrators Share Posted June 28, 2023 A hotfix 10.0.12012 has been released that addresses this issue: https://forum.eset.com/topic/36837-eset-server-security-10012012-for-microsoft-windows-server-hotfix Martin_L, Peter Randziak and Ajvan 3 Link to comment Share on other sites More sharing options...
Ajvan 2 Posted July 3, 2023 Share Posted July 3, 2023 Installed the hotfix 2 days ago, looks good for now. Anyone else has some input ? Peter Randziak 1 Link to comment Share on other sites More sharing options...
Valerius 3 Posted July 6, 2023 Share Posted July 6, 2023 I have installed the latest version on several RDP servers and waiting for user feedback. Peter Randziak 1 Link to comment Share on other sites More sharing options...
Ajvan 2 Posted July 10, 2023 Share Posted July 10, 2023 After every server restart it always took 3 full days for that "sign out" problem to occur, on both servers. Now 8 days going without incident on both servers...so...I would say problem is fixed. Peter Randziak 1 Link to comment Share on other sites More sharing options...
Scott SPG 0 Posted July 17, 2023 Share Posted July 17, 2023 Hi Marco, I have this exact same issue on my RDS server repeating every week or two, but my server is already up to date. I have been on version 10.0.12012 for a couple weeks and have experienced the issue twice. Any suggestions? On 6/28/2023 at 6:59 PM, Marcos said: A hotfix 10.0.12012 has been released that addresses this issue: Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted July 17, 2023 Administrators Share Posted July 17, 2023 1 hour ago, Scott SPG said: I have this exact same issue on my RDS server repeating every week or two, but my server is already up to date. I have been on version 10.0.12012 for a couple weeks and have experienced the issue twice. Any suggestions? Please raise a support ticket. A complete memory dump from the freeze / lockup will be needed to confirm that the latest version is actually installed and to determine if the issue is same or different to what the latest version was supposed to address. Link to comment Share on other sites More sharing options...
Ajvan 2 Posted July 19, 2023 Share Posted July 19, 2023 (edited) Does anyone have an reappearance of a "sign out" problem after installing the latest hotfix, as Scott SPG mentioned ? Edited July 19, 2023 by Ajvan Link to comment Share on other sites More sharing options...
Martin_L 2 Posted July 19, 2023 Share Posted July 19, 2023 4 hours ago, Ajvan said: Does anyone have an reappearance of a "sign out" problem after installing the latest hotfix, as Scott SPG mentioned ? The problem has not occured again since I installed 10.0.12012. Peter Randziak 1 Link to comment Share on other sites More sharing options...
Valerius 3 Posted July 27, 2023 Share Posted July 27, 2023 I have installed the current version on 28 RDS servers and have not encountered any problems so far. Peter Randziak and Ajvan 2 Link to comment Share on other sites More sharing options...
Joel V 2 Posted August 8, 2023 Share Posted August 8, 2023 We had about 7-8 servers that were experiencing this issue every few weeks (sometimes even more frequently) but since updating to the latest build the issue has not occurred in any of the servers. Peter Randziak and Ajvan 2 Link to comment Share on other sites More sharing options...
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