notification about antivirus detection

[mikechan 0]

I set the notification about antivirus detection.

However, I cannot get any email when the client PC detect virus.

Any problem of eset protect cloud?

Thanks,

[MichalJ 434]

Hello, we will need to see more details configuration of the notification, to verify, whether it is setup properly. I Would suggest you create a support ticket, so we can check, whether that notification has some issues, or there is some generic problem with sending/receiving emails from Protect Cloud (you can verify that, by trying to send an installer download link, via ESET PROTECT Cloud UI). 

[BrianMorris 15]

Mike,

Assuming that you are using ESET CLOUD, try again with the new v3. It is much easier to set up now. I do get email alerts successfully.