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ESET Not downloading from ESMC Installer


engr2020
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ESET not downloading from ESET Installer option in ESMC it is stuck at 24%

How can we fix this issue.

I am downloading all in one installer for Management agent & Security product.

eset ins.JPG

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Sometimes it used to happen to me I would just let the process continue , it will take some time but it will work after that , I don't know if it's the same in your case.

But mine would always show me stuck at 0% but somehow it's working but slow.

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  • ESET Staff

Could you possible use tools like wiresahark to check whether there can be observed some slow download? During installer creation, multiple packages are downloaded from ESET repository servers. We are trying to redirect users to most suitable data centers but sometimes even that results in slow downloads. It is also possible that from certain countries, or during certain time, download might be performed from public CDN services, where risk of blocking such connections by enterprise firewall is higher.

In case slow download is observer, could you please provide your location (location of ESMC server actually) and possibly personal experience whether routing to EU/US/JPN is best?

Edited by MartinK
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On 7/12/2020 at 8:07 PM, MartinK said:

Could you possible use tools like wiresahark to check whether there can be observed some slow download? During installer creation, multiple packages are downloaded from ESET repository servers. We are trying to redirect users to most suitable data centers but sometimes even that results in slow downloads. It is also possible that from certain countries, or during certain time, download might be performed from public CDN services, where risk of blocking such connections by enterprise firewall is higher.

In case slow download is observer, could you please provide your location (location of ESMC server actually) and possibly personal experience whether routing to EU/US/JPN is best?

Thanks, I have tried again it is stuck at 24% our ESMC is in Islamabad Pakistan. How can I route ESMC to EU/US/JPN servers?

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Not only from Islamabad we have ESMC installed in all over Pakistan, from all locations downloading is stuck and we are facing this issue.

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  • 2 weeks later...

Hi!
I have the same problem: in ESMC at 40% (about) of downloading the following error appears:

Downloading installers from repository and preparing All-in-one Installer
Failed: Internal server error


ESET Security Management Center (Server), Version 7.2 (7.2.1266.0)
ESET Security Management Center (Web Console), Version 7.2 (7.2.221.0)

My internet connection is good using a Italian Internet provider;  I don't have any problem browsing web.
Can someone help me?


Fabio
 

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