HugoB 0 Posted December 6, 2019 Posted December 6, 2019 (edited) Everytime I implement Windows 10 version 1903 the system requests the update again after a restart. I have this problem now for over 3 months and someone said I should look at the link https://support.eset.com/en/upgrade-eset-endpoint-encryption-before-updating-windows-10-to-version-1903-or-later But there is no sollution for me how to upgrade my OS. Can anyone help me? (I allready tried to install it with the option to disable ESET temporary) Edited December 6, 2019 by HugoB aditional information
Administrators Marcos 5,451 Posted December 6, 2019 Administrators Posted December 6, 2019 Please elaborate more on what ESET product you have and what issue you are having with upgrade of Windows 10. Do you have ESET Endpoint Encryption or the former DesLock ?
HugoB 0 Posted December 6, 2019 Author Posted December 6, 2019 I just install Windwos 10 version 1903 and after rebooting at the end the same version or version 1909 needs to be installed again. I don't know where to look for any error message.
HugoB 0 Posted December 6, 2019 Author Posted December 6, 2019 Is it an idea to remove ESET from my PC, try the upgrade again and then install it again?
Administrators Marcos 5,451 Posted December 6, 2019 Administrators Posted December 6, 2019 You can try although the issue is most likely not related to ESET.
HugoB 0 Posted December 6, 2019 Author Posted December 6, 2019 https://support.microsoft.com/nl-nl/help/4089834/windows-10-troubleshoot-problems-updating It's the step they advice from Microsoft in advanced trouble shooting. I will try it and get back afterwards. Thanks for the quick reply
HugoB 0 Posted December 6, 2019 Author Posted December 6, 2019 Unfortunately removing the software didn't help
Most Valued Members peteyt 396 Posted December 6, 2019 Most Valued Members Posted December 6, 2019 7 hours ago, HugoB said: Unfortunately removing the software didn't help Sounds like a possible Microsoft issue
itman 1,801 Posted December 6, 2019 Posted December 6, 2019 Since upgrading Win 10 is out of scope for this forum, I will just make a few general comments. Search the web on articles related to: 1. Downloading the Windows Media Creation tool for Win 10 ver. 1909. 2. Using the Media Creation tool to download a .iso file for ver. 1909. 3. Mounting the .iso file using Windows Explorer. Then running setup.exe and performing an in-place upgrade from your current Win 10 ver. to 1909. Note that the upgrade will keep all your existing files and settings if performed properly. This has worked flawlessly for me for recent Win 10 Feature Upgrades.
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