HugoB 0 Posted December 6, 2019 Share Posted December 6, 2019 (edited) Everytime I implement Windows 10 version 1903 the system requests the update again after a restart. I have this problem now for over 3 months and someone said I should look at the link https://support.eset.com/en/upgrade-eset-endpoint-encryption-before-updating-windows-10-to-version-1903-or-later But there is no sollution for me how to upgrade my OS. Can anyone help me? (I allready tried to install it with the option to disable ESET temporary) Edited December 6, 2019 by HugoB aditional information Link to comment Share on other sites More sharing options...
Administrators Marcos 4,915 Posted December 6, 2019 Administrators Share Posted December 6, 2019 Please elaborate more on what ESET product you have and what issue you are having with upgrade of Windows 10. Do you have ESET Endpoint Encryption or the former DesLock ? Link to comment Share on other sites More sharing options...
HugoB 0 Posted December 6, 2019 Author Share Posted December 6, 2019 I just install Windwos 10 version 1903 and after rebooting at the end the same version or version 1909 needs to be installed again. I don't know where to look for any error message. Link to comment Share on other sites More sharing options...
HugoB 0 Posted December 6, 2019 Author Share Posted December 6, 2019 Is it an idea to remove ESET from my PC, try the upgrade again and then install it again? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,915 Posted December 6, 2019 Administrators Share Posted December 6, 2019 You can try although the issue is most likely not related to ESET. Link to comment Share on other sites More sharing options...
HugoB 0 Posted December 6, 2019 Author Share Posted December 6, 2019 https://support.microsoft.com/nl-nl/help/4089834/windows-10-troubleshoot-problems-updating It's the step they advice from Microsoft in advanced trouble shooting. I will try it and get back afterwards. Thanks for the quick reply Link to comment Share on other sites More sharing options...
HugoB 0 Posted December 6, 2019 Author Share Posted December 6, 2019 Unfortunately removing the software didn't help Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 387 Posted December 6, 2019 Most Valued Members Share Posted December 6, 2019 7 hours ago, HugoB said: Unfortunately removing the software didn't help Sounds like a possible Microsoft issue Link to comment Share on other sites More sharing options...
itman 1,628 Posted December 6, 2019 Share Posted December 6, 2019 Since upgrading Win 10 is out of scope for this forum, I will just make a few general comments. Search the web on articles related to: 1. Downloading the Windows Media Creation tool for Win 10 ver. 1909. 2. Using the Media Creation tool to download a .iso file for ver. 1909. 3. Mounting the .iso file using Windows Explorer. Then running setup.exe and performing an in-place upgrade from your current Win 10 ver. to 1909. Note that the upgrade will keep all your existing files and settings if performed properly. This has worked flawlessly for me for recent Win 10 Feature Upgrades. Link to comment Share on other sites More sharing options...
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