removing license from dead computer

[GrantMG 0]

I have a laptop that no longer operates.   I want to remove the license from that laptop.   It will be installed on the replacement device.

 

How can this be done?

[BaldNerd 3]

Hi @GrantMG

Is this a consumer (home) product, or a business product? If it is a business product, is it administered by an ESMC / ERA server, or just standalone?

[BaldNerd 3]

You're assuming he has a home product, @Marcos. Need more info to answer. I disagree about it not being necessary since the license server keeps track of how many devices are using the license and a user must be licensed for each (regardless of whether it is on/connected or not).

[MichalJ 434]

@GrantMG If you have a "dead seat", you can remove it using either ESET Lciense Administrator or ESET Business account. Just search for a particular computer in the list (you can sort by the last connected time). The same functionality is available for home products, inside my.eset.com portal. 

[GrantMG 0]

Thanks Michalj, how do I find the ESET license administrator or account settings.   really having trouble locating this.

 

[BaldNerd 3]

1 hour ago, GrantMG said:

Thanks Michalj, how do I find the ESET license administrator or account settings.   really having trouble locating this.

 

https://ela.eset.com - enter your license key at the top left to administer the license.

Robbie // The Bald Nerd