shaodan1997 2 Posted December 15, 2018 Share Posted December 15, 2018 I am using ESET Internet Security. I notice that the version version 12.0.31.0 have been released about ten days but I have not received the new version According to the following post, it seems that the regional reseller may set some special setting to put off the update? How can I confirm that I did not receive the update due to a program error or some special setting by regional reseller? Link to comment Share on other sites More sharing options...
ESET Insiders stackz 112 Posted December 15, 2018 ESET Insiders Share Posted December 15, 2018 You should be able to download the installer for 12.0.31.0 at hxxp://download.eset.com.cn/download/detail/?product=EIS12 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 15, 2018 Administrators Share Posted December 15, 2018 Did you try to check for a newer version manually? Link to comment Share on other sites More sharing options...
shaodan1997 2 Posted December 15, 2018 Author Share Posted December 15, 2018 4 minutes ago, stackz said: You should be able to download the installer for 12.0.31.0 at hxxp://download.eset.com.cn/download/detail/?product=EIS12 Thanks for your help I understand that I can download and install the package directly, but updating through the menu can be more convenient. I just wonder if my client has some errors which block the updates. Link to comment Share on other sites More sharing options...
shaodan1997 2 Posted December 15, 2018 Author Share Posted December 15, 2018 4 minutes ago, Marcos said: Did you try to check for a newer version manually? Yes, I do try clicking the Check for updates button. The modules update smoothly but I still can't get the new version of ESET Internet Security. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 202 Posted December 16, 2018 Most Valued Members Share Posted December 16, 2018 On 12/15/2018 at 2:40 PM, shaodan1997 said: Yes, I do try clicking the Check for updates button. The modules update smoothly but I still can't get the new version of ESET Internet Security. Try in the settings to switch to Pre-Release update servers then check for updates it should find the upgrade to 12.0.31.0 once it upgrades to that version , switch back to regular updates server and then it should roll back the definition update to the regular version and then you will be with upgraded version. Link to comment Share on other sites More sharing options...
shaodan1997 2 Posted December 16, 2018 Author Share Posted December 16, 2018 8 hours ago, Rami said: Try in the settings to switch to Pre-Release update servers then check for updates it should find the upgrade to 12.0.31.0 once it upgrades to that version , switch back to regular updates server and then it should roll back the definition update to the regular version and then you will be with upgraded version. Thanks for your help, but it didn't work for me. Once I switched it to Pre-Release update servers, the modules updated to the Pre-Release version (with a P after the version nunmbers) but the main program still stay at the verison 12.0.27.0, even with the Check for updates button clicked. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 202 Posted December 17, 2018 Most Valued Members Share Posted December 17, 2018 9 hours ago, shaodan1997 said: Thanks for your help, but it didn't work for me. Once I switched it to Pre-Release update servers, the modules updated to the Pre-Release version (with a P after the version nunmbers) but the main program still stay at the verison 12.0.27.0, even with the Check for updates button clicked. I used to do that when I want to get the new version , I would receive the P version and then check again for updates then I will be prompted for ESET upgrade , I would do the upgrade and then go back and roll to Stable channel , so the P would be rolled back to normal. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 17, 2018 Administrators Share Posted December 17, 2018 Just to make sure, could you confirm that it's a Chinese version? You seem to be from China so I ruled out that it's Japanese version for which 12.0.27.0 is the latest available. Link to comment Share on other sites More sharing options...
shaodan1997 2 Posted December 17, 2018 Author Share Posted December 17, 2018 2 minutes ago, Marcos said: Just to make sure, could you confirm that it's a Chinese version? You seem to be from China so I ruled out that it's Japanese version for which 12.0.27.0 is the latest available. Yes it is. Link to comment Share on other sites More sharing options...
shaodan1997 2 Posted January 4, 2019 Author Share Posted January 4, 2019 Finally get the new version after it's been released a month later Link to comment Share on other sites More sharing options...
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