MrsTillyFlop 0 Posted January 1, 2017 Share Posted January 1, 2017 Help please!! For the 3rd time in the last few days I've done a computer scan as I've always done in the past & ESET has found 21 threats. Unfortunately, as has happened this week, I'm not given the opportunity to either remove or quarantine the threats. When I bring up the log & right-click a threat there is no option to remove or quarantine. This evening I gave up trying to use my desktop as it just wasn't responding & instead logged onto my laptop to try to resolve the issue; sadly I've been unable to remove the threats. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 1, 2017 Administrators Share Posted January 1, 2017 Please provide me with the zip file generate by ESET Log Collector. For instructions, see the link to the appropriate KB in my signature. Also if possible, post a screen shot of the scanner window when the issue occurs. Link to comment Share on other sites More sharing options...
MrsTillyFlop 0 Posted January 1, 2017 Author Share Posted January 1, 2017 Hi Marcos, Here are screenshots:- 1. Scanner window 2. Highlighting a threat 3. Right-click options I'll now sort out a zip file for you using your instructions. Thank you Christine Link to comment Share on other sites More sharing options...
MrsTillyFlop 0 Posted January 1, 2017 Author Share Posted January 1, 2017 Trying to attached Zip file generate by ESET Log Collector & am getting error message "1 file was larger than the maximum file size of 2.0000mb, and was skipped" Link to comment Share on other sites More sharing options...
MrsTillyFlop 0 Posted January 1, 2017 Author Share Posted January 1, 2017 ESET log via export ESET log.zip Link to comment Share on other sites More sharing options...
itman 1,659 Posted January 1, 2017 Share Posted January 1, 2017 Are all your log detections for "potentially unsafe applications" i.e. PUA's? If so, I am wondering about the below statement taken from the following Eset KB article: http://support.eset.com/kb117/ Potentially unwanted applications The detected threat might be classified by your ESET product as a potentially unwanted application (what is a potentially unwanted application?). When you installed ESET you were given the option to enable/disable the detection of potentially unwanted applications. It is listed under the Special cases section for Scanning results. I am wondering if Eset's realtime scanner is actually interpreting these detections as "potentially unwanted applications" and therefore not attempting any cleaning activity on them. I believe PUPs are only detected by the online web scanner at download time? Link to comment Share on other sites More sharing options...
TomFace 539 Posted January 2, 2017 Share Posted January 2, 2017 To scan and remove PUAs, I believe the cleaning level must be set to Strict cleaning as stated in KB117 and KB3505. http://support.eset.com/kb3505/ Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 2, 2017 Administrators Share Posted January 2, 2017 According to the log, the scan completed and a window like this with action selection for each of the detected PUA should have popped up: Link to comment Share on other sites More sharing options...
MrsTillyFlop 0 Posted January 3, 2017 Author Share Posted January 3, 2017 On 1/2/2017 at 1:48 AM, TomFace said: To scan and remove PUAs, I believe the cleaning level must be set to Strict cleaning as stated in KB117 and KB3505. hxxp://support.eset.com/kb3505/ Thanks Tom I'll set to "strict cleaning" before the next scan. On 1/1/2017 at 10:20 PM, itman said: Are all your log detections for "potentially unsafe applications" i.e. PUA's? If so, I am wondering about the below statement taken from the following Eset KB article: hxxp://support.eset.com/kb117/ Potentially unwanted applications The detected threat might be classified by your ESET product as a potentially unwanted application (what is a potentially unwanted application?). When you installed ESET you were given the option to enable/disable the detection of potentially unwanted applications. It is listed under the Special cases section for Scanning results. I am wondering if Eset's realtime scanner is actually interpreting these detections as "potentially unwanted applications" and therefore not attempting any cleaning activity on them. I believe PUPs are only detected by the online web scanner at download time? Thanks I'll check that link out too. On 1/2/2017 at 5:19 PM, Marcos said: According to the log, the scan completed and a window like this with action selection for each of the detected PUA should have popped up: I wasn't on my computer when it was scanning. It looks like I need to scan again & wait for the popup. Thank you Marcos. Many thanks everyone Christine xx Link to comment Share on other sites More sharing options...
TomFace 539 Posted January 4, 2017 Share Posted January 4, 2017 Christine please keep us posted with your progress. Also I'm a bit late, but welcome to the forum. Glad you are here. Link to comment Share on other sites More sharing options...
MrsTillyFlop 0 Posted January 4, 2017 Author Share Posted January 4, 2017 14 hours ago, TomFace said: Christine please keep us posted with your progress. Also I'm a bit late, but welcome to the forum. Glad you are here. Will do Tom & thanks for the welcome. I hadn't even known there was a forum until this current issue I've checked all my ESET settings & most were correct apart from the "cleaning" which was only set to normal but is now set to strict. I've just started a scan & will stay on the computer whilst it does it .... fingers crossed!! Link to comment Share on other sites More sharing options...
MrsTillyFlop 0 Posted January 4, 2017 Author Share Posted January 4, 2017 Yayee it's working. It's cleaning threats as it finds them Thank you so much everyone for your help!! I'll check the ESET settings on my laptop later & get hubby to do the same xx Link to comment Share on other sites More sharing options...
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