peteyt

While there's things I'd like to see added to eset which have been debated on and off for a while by others, part of the issue is a lot of the complaints of eset not protecting well are made by people who don't know the factors for the issue. As mentioned here, the requester has already confirmed they are using windows 7 a version that is no longer supported and updated so there will be vulnerabilities. Using an unsupported OS is like having a prison with a hole in the fence. It can have security but there's a gapping hole. The requester has also mentioned using remote access. This may have been using a weak or even a leaked password and might have not been set up to block things like certain IPs and also multiple unsuccessful login attempts. As mentioned if Eset was not password protected, they could easily remote on, disable Eset protections that would have possibly blocked the ransomware and then cleared any logs to hide what they had done. As mentioned they used Nod32 so no network protection or brute force protection and there's no mention of the version of eset so it could have been an older version with less protection. The thing is Eset may or may not have blocked it if it was on a newer OS with the features mentioned enabled, but security starts with the user and you can't blame an AV when your using old unsupported stuff with bad habits.

@Marcossorry can you edit my post. As I've quoted the post it's kept the links in

Reported the above user. Please delete the posts as he is trying to hide links in his posts

What makes you think IDM is the culprit?

I'm sure Idm is a well known download manager. Do you have an Eset license as you mentioned defender. This support site is mainly for Eset customers. You could download a trial but actual virus removal help is mainly for paying customers

Sometimes it seems the card payment fails but looks like it hasn't on your end but it hasn't went through so this may be the case. This used to happen somewhere I previously worked where the payment would fail and the money would get stuck in a holding account, ran by a payment service I think. The money would seem to go out of the bank but the store would not receive and eventually it would be automatically returned to the account but it could take a few days. Not sure if this is the case here

I think some users who had a license got offered the business version in some form but can't remember the full details

I think he is worried that people could log in and then download stuff to bypass Eset. It's a catch 22 thing really. I presume Eset would block these anyways, but a phantom account needs access to the internet to work and it needs to look like a normal account. Otherwise people would realise what was going on and avoid logging in and getting location details

I'm sure I read they may be possibly considering a VPN in the future but If that is the case I don't think it would be for a while

Could also be the installer tries to install other stuff so the program gets marked as PUA. I'm on my mobile so wasn't able to test to confirm this

No you have to create a specific encrypted folder and put what you want into the folder.

If it's every day I'm not sure, but I do know firewall rules don't support wildcards at least at the moment. Office changes it's folder each version e.g. folder with version 1.0 will be version 1.5 on update etc. So technically the firewall classes it as a new rule

The key thing here is this is used for encrypting select files e.g. you create an encrypted folder and put stuff inside. I don't think this is for encrypting drives

Marcos has stated recently that business products will possibly get this feature at some point but as far as I know, not home products

Could be an app that's running in the background trying to access the site?

I've got a lifetime license for another password manager so don't use esets apart from for very occasional testing but surprised by this. The one I use locks automatically after inactivity. I believe I can manually lock it but I've never checked. So does yours just lock randomly even if your using the computer?

Would it be worth having a page somewhere with the latest normal and pre release modules. I've seen this come up a few times so at least this way people could see which versions they had and if they where the latest. Would possibly be a way to identify borked installations

East do offer this as a service which I presume is for anyone e.g. non eset users https://www.eset.com/us/malware-removal/#c3960956 However I don't know what this means for eset members. As you may have seen on the forum eset will help and advise what to do with malware findings but if they where requested by the user to help e.g. remote on, I'm not sure if that would also be free. Someone from eset would have to clarify this e.g. @Marcos

If you read above, there is a version to test that may fix the bug but as it hasn't been tested fully it's not out. You can request this version to test if you want

It might be worth also emailing your findings if you have not done so as I know Eset prefers this over the forum. I've not seen anyone from Eset address this on here but will tag @Marcosin as they may have just missed this

From what Eset have stated it is due to the market share these have which is very low.

Would this be rolled out eventually to home users?

What bugs have you found? Your advice doesn't make sense

What I mean is if something tries to access it eset will see the attempt and scan. It will not constantly scan. As I posted every time you posted this, the chances are slim. What makes you think you are infected? As I also posted, flash it which will remove any malware if there. If you are that worried why not do this and then you'll know for sure. But the chance is if Eset is not detecting anything then you are fine.

Wondering if you have tried uninstalling in safe mode and then reinstalling the latest from scratch. I remember this bug being posted a bit a while back but I've not seen it brought up lately so just wondering if parts of old code etc. has remained when updating