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Everything posted by peteyt

  1. I have reported this possible bug via the android app's built in support but thought I'd also post it on here. I should also note that I have my app set for English but the automatic reply came to my email in Slovak. I should also note I'm using the latest android version, but the beta. Basically when downloading an app eset will show a notification on android that it is scanning the new app. You can see the notification by dragging the top of the phone. This notification never goes but opening eset you can see the scan finished. The same behaviour happens when running a manual scan. I have to restart the device for this to go away. My reference is #00247631
  2. But really the question is should Eset be tuned to detect this kind of crud-ware or am I missing something? Years ago I know AVs focused more on viruses and you had dedicated things for the likes of spyware and so on but now AVs are designed for all kinds of Malware. Just doesn't sound good if we are having to recommend people use another tool unless as I say I am missing something
  3. Maybe I'm being a little stupid but if malwarebytes can remove the full extension why can't eset?
  4. Will try and post the file in a few days. Did post these the other day or so I thought but it seems to have never been sent
  5. I had this a while back a few times mainly when steam was updating. It would fail to update or fail to find the update? (can't remember) and then I'd get the limited cloud connection error. I had to close it fully and reopen it. Not had this since though and it was weirdly only with steam
  6. When you uninstalled Eset did you uninstall normally or via the uninstall tool in safe mode? If not I'd recommend using the link bellow and running the tool, as it should remove all traces of Eset - it sounds like something might be leftover that is causing these issues https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool
  7. I do know a lot of cracks for programs will change host files, to try and block specific things from connecting, probably to prevent the program realising it is cracked or something similar. Not claiming that the OP is using cracked software.
  8. That might be the warning - it is 4.07 GB in size. I can upload it or would it be best to delete the file and re-do the logs on the next update? Was created on the 2nd September and last modified today
  9. I downloaded it but was setting logging up so didn't have time to run it during the update - Should erkn.exe show the remote port as always 8888 as mine is 8883
  10. So I have attached again and taken screenshots to show that the Advanced OS part was enabled. However when the update was finished I went to turn both off to find the only one enabled was the advanced update log. I have also selected all as unsure why EsetPerf.etl - Does the log collector need to be run from inside the Eset program folder as I've just been running it from my download folder? I should note this update was a lot quicker so not sure if the logs will be that helpful but you never know. There was also an error mentioned at the end of generating the log - had a look, something was too big to be included. https://easyupload.io/8x5ci2 Password is ESET (all caps)
  11. Weird eset kept telling me advanced os logging was on during the update
  12. I have the logs attached here. Ran them shortly after the update had began on widows startup. It did it's usual bit where it seemed to be trying to find the updates for a while but didn't take as long as sometimes - however as mentioned this varies, sometimes very quick, sometimes very slow. Very inconsistent. It started updating eventually but was stuck on 1 out of something (can't remember exactly what) e.g. 1/6. As you mentioned, I let the logs generate for a bit. Currently it hasn't finished updating but just shows Updating.... with no progress shown e.g. no 3/6, no information about size (e.g. it was showing so much kb out of so much kb downloaded earlier at one stage). So it wasn't as bad as last time but I've linked the log bellow - it's not too big but just over the limit for on here. There is a password which is just ESET (all capitals) https://easyupload.io/407a4p EDIT - a few minutes, possibly 3-5 after stopping logging the update did fully finish.
  13. This sounds like the same issue I had, which I added to the posts on here I had noticed the updates generally had been quicker as of lately, and didn't notice much system issue. However while this update occurred, the PC was very sluggish, with Google Chrome for example taking a while just to open, and browsing seemed very slow, like Eset was causing it to be slow. However I did download a test download from https://www.thinkbroadband.com/download, using the 512MB one which was a lot bigger than Eset's update. I was able to download that in about a 1-2 minutes while as Eset took well over half an hour and even crashed at the end and had to restart. The thing is I can't remember any update issues before the updates where designed to use less resources. I don't know if this feature is any good because if anything it seems to be causing more resource issues/slowdowns, like everything is waiting for Eset to finish
  14. Would that be okay even on the beta version I'm on? Also not sure if related but because of the crash went to https://www.eicar.org/?page_id=3950 to test things where okay - the first download eicar.com 68 Bytes allows me to download it and only blocks/removes once downloaded while the others block me from downloading.
  15. Had to restart but it seems to be up to date. What I might do is set the stuff ready to log but not go on my desktop for a little bit - As mentioned it can be quick someday but possibly if not been updated in a week, that could be where the issue is.
  16. I will try and do it next time - What about how long the update should take to download - now its showing 3/11 - but it's been downloading the updates for at least half an hour. Okay now Eset went 9/11 and completely crashed.
  17. Hi yeah it is a support forum but the best support is still creating a support ticket. That will always get answered. I think there is a support area within the android app which might be handy
  18. I've mentioned this in the beta forum - I haven't booted my desktop PC for just under a week and Eset while updating seemed to cause slowdowns - e.g. browser took ages just to launch. Currently it is still updating, telling me 1,639kB out of 32,731kB but it is taking ages, and seeming like it is stuck - I know it will eventually finish but from what I understood from @Marcos,once it starts downloading it shouldn't go slow, but it is. I hate to repeat stuff - and don't want to seem like I am being negative or annoying in regards to Eset, but I do feel like there is an issue with the update side of Eset. I have just went to https://www.thinkbroadband.com/download and downloaded the 512MB file to see how quick it would be, it took me, roughly a minute. As of writing this part, Eset is now 2,631kB - Is this still part of the product design? I just find it looks bad when I can download something half of a GB in a minute but it is taking ages to download something that is around 30mb or something similar. If this is by design and is part of the low resources being used, I do worry that people not using this forum may think the product is faulty because in previous versions this would have updated quick Edit - I've also noticed browsing in general seems slow right now, which I think is due to the update
  19. I'd recommend it myself. Best way I can think to describe it is nod32 will protect you for malware but Internet security and smart security premium will also protect you from vulnerabilities as well, and comes with a firewall, network scanning to detect issues on the network (e.g. unprotected routers, unknown devices). I definitely recommend internet security over nod32. The premium addition adds a password manager and a tool for encrypting files. It depends on if you'd use these. Version 15 is also coming very soon which will add another exclusive protection feature to the premium version. Sadly can't say what.
  20. Problem is that they are if I'm correct, discontinuing the home version. Apparently it costs too much to run and maintain it and it has a too small user base. I do believe they are open to it in the future if their is better interest
  21. You mentioned Avast. Do you use eset to? Using two AVs with real-time protection enabled on both is not recommended as it could slow down your system and cause clashes. If your just using Avast you'd be best using the Avast forum as this is really for eset product support
  22. As Marcos has mentioned you can disable the alert but the question really is is the extra slight speed worth the sacrifice and the risks
  23. I have previously suggested a possible troubleshooter of some kind and possibly something that could detect issues non Eset related but security related e.g. detecting if RDP is active and unsecured e.g. no password, no group policy to prevent multiple attempts. The thing is if there was something that was able to help identify and possibly fix issues it surely would be beneficial as it would mean less time. However I know it probably won't be as simple as I've described as there's probably a lot of potential issues.
  24. You'd be surprised. I've seen a lot of posts about people having issues using very old versions. Also people complaining about things like getting infected by ransomware and wondering why yet they where using a version so old it didn't come with the ransomware module
  25. Yeah as mentioned above using a cracked license is always risky. Firstly you don't know what is in the cracks. Could be infected and spying on you, stealing information. If it is a leaked license it will also get blocked and in both cases technical support won't be available because you don't have a legitimate license.
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