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psychopomp1

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About psychopomp1

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  1. Yes, I've used the Eset Uninstall tool and as a last resort, even installed EIS on a pc with freshly installed Windows (ie no previous version of EIS) and in both scenarios, i still get the spinning wheel at random boot ups.
  2. Marcos, I'm afraid the spinning wheel issue still exists on v16.2.11.0. Happens randomly. I downloaded installer from 'downloads' link on top of forum menu. Disappointing that ESET still can't fix this 😪
  3. Thanks, I'm still on v16.1.14.0. I will download &install v16.2 and report back.
  4. Its still happening on EIS v16.1.14.0, been happening since v14 from 2021. ESET support cannot seem to fix this despite sending them tonnes of logs. Very disappointing that ESET can't fix such a simple bug...
  5. Probably because you supplied a URL from ESET Nigeria in the first place (look for 'ng')
  6. Hi peteyt I stopped using EIS for a year or so (despite having a valid licence) as I was using another product (Cylance Protect). But I've gone back to using EIS and on both PCs, EIS has never been installed on them before. But since last night, this issue doesn't exist anymore on one of the PCs - no idea if it just randomly occurs or if the issue has been fixed by ESET Support. Will check other pc.
  7. Hi Marcos Thanks but how do i send the eguiproxy.dmp and eis logs.zip files to ESET support? They are 97Mb and 54 Mb respectively but your technical support webpage won't allow anything greater than 21Mb to be uploaded. Can I somehow send the files to you directly? Thanks, Psycho
  8. Hi, I posted about this issue a few years ago but it looks like this 'bug' (if that what it really is) still hasn't been fixed: But now when I hover on ESET icon, its just says 'ESET Internet Security 16.0.26.0' yet the wheel spins and spins and spins forever. Definitions are up to date, product is up to date and PC has been scanned. Will this bug ever be fixed? It's happening on both of my PCs running Windows 10 Pro x64. Cheers
  9. Hi I've noticed web pages in Chrome load slightly faster with web filtering switched off in ESET Internet Security but then I get the annoying red warning in ESET. Is there any way to switch off web filering and not get any warnings? Thanks
  10. Thanks guys. I'm well aware that the animation usually indicates a startup scan, product/signature update etc but in my case it seems to last indefinitely, ie until the PC is shut down, whether after 10 mins or after 5 hours despite startup scan having been completed and product (and virus definitions) being up to date. Even when i click on the 'update' button within the software and ESET shows the latest date/time of updates, the animation continues. I'm guessing this is a bug, albeit a minor one?
  11. Hi, My desktop PC is running Eset Internet Security v14.2.19 (64 bit) but every time I boot up the PC, a small blue dot continuously goes around the ESET logo and when I hover over this, it states 'update in progress', despite product already being up to date. Granted, its not a huge bug but can someone from ESET look into this please? Thanks
  12. No thanks, the current ESET UI is fine as it is. It looks attractive without being overpowering and above all, is very user friendly - with no learning curve required. Maybe the OP would prefer something like this? lol
  13. @itman '"check for updates'' appears for both 32 & 64 bit 13.0.22 versions, so no issues there. My issue was, that clicking on "check for updates" in the 32 bit of v13.0.22 did NOT give me an option to upgrade to 13.0.24 whilst in the 64 bit version, there was an option to upgrade to 13.0.24. Therefore i had to manually download the 32 bit version of EIS 13.0.24 and install that over 13.0.22. Bit of a faff....
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