Peter Randziak
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Posts posted by Peter Randziak
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Hello @anjayani
the HW recommendations and sizing guide is available at https://help.eset.com/protect_install/10.0/en-US/hw_requirements.html
For 50 000+ clients we recommend MS SQL DB for sure.
Peter
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Hello @JimChev3,
we are in contact with the Microsoft regarding this, I hope we will be able to address it together.
During the December we were under an impression that it is a one time issue, sadly it is not.
I agree it is an serious issue, especially for the machines which are not managed i.e. the error is not reported to a central management console...Peter
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Hello,
the installation binaries are the same in US, EU and word-wide.
The downloads are being load-balanced, if someone wants to download from a specific server, advanced download tools like cURL needs to be used.
11 hours ago, MrZork said:The US chat support reps will tell you they cannot help you if you ask them any questions about non-US versions of ESET, and they will quickly disconnect after that.
I assume that they speak of a version activated by a license issued by ESET US as support is being provided by an ESET partner, which sold you the product i.e. issued the license for you...
Peter
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The new generation of EMSX should be available in the first quartal of this year.
Peter
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1 hour ago, heh said:
Hi guys, thank you for notification guide. It works! Tested on M$ january 2023 patches - ekrn service failed to start too.
Thank you for keeping us posted and for a report of the issue with the latest patches too.
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Hello @j-gray,
On 1/5/2023 at 6:02 PM, j-gray said:I was finally able to install v1.9 and I'm not seeing any improvement. A new EI Connector install (not an upgrade) on OS X with license file specified simply fails now.
According to task history, all steps appear to succeed but then fails in the end. EI Connector is not reported as installed on any of the devices.
On 1/5/2023 at 6:47 PM, j-gray said:Another FYI; if I perform a new/clean EI Connect install on OS X without the license file specified, the task reports successful completion, yet the product never appears as installed.
So it appears that with the new 1.9 version, I'm unable to install EI Connector on new OS X systems.
This is definitely a step backwards.
Sad to hear that 😞.
Can you please provide me with the logs so I can check it with the devs?Peter
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On 12/23/2022 at 9:23 AM, janik.m said:
I have the same issue on Linux machines and version 1.9 doesn't solve it.
The activation tasks are failing on the EIs deployed on Linux?
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Hello guys,
I had a longer vacation so I wasn't responding here. 😞
The changelog does not include the full list of fixed issues, it would be really long...Peter
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Hello @j-gray,
I'm sorry I had a longer vacation, the EI 1.9 has been released on December 22.
Hopefully it will address the issues mentioned.
If not, let us know for sure so I can check it with the EI support team / devs...Peter
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On 12/21/2022 at 4:08 PM, bEeReE said:
Is it planned to include Live Guard in v7?
We plan to add features with the new releases, but the Live Guard probably won't be available soon i.e. this year...
Peter
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Hello @bEeReE,
22 hours ago, bEeReE said:It is now visible in my.eset.
good, thank you for the confirmation.
22 hours ago, bEeReE said:- Screenshots for logging: Maybe just a translation error from English to German?
Thank you, maybe it was shifted during the localization process 🙂, I will report to have it checked.
Nice spot indeed.
Peter
(P_EECSM-3968)
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Hello Petr,
do you have the Advanced security enabled?
https://help.eset.com/protect_admin/10.0/en-US/advanced_security.html
Peter
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Hello @bEeReE,
thank you for the detailed feedback provided, appreciated.
On 12/15/2022 at 9:48 PM, bEeReE said:- license is used, but the device not visible in my.eset
Can you please check if it showed up later?
On 12/15/2022 at 9:48 PM, bEeReE said:HTTPS filtering seems not yet implemented.
I can confirm that the secured protocols scanning is not yet implemented in this version.
On 12/15/2022 at 9:48 PM, bEeReE said:Log files are sorted to the wrong category: E.g. "computer scan" shows entries for the malware alerts. Events show entries for computer scans. "Filtered websites" shows entries for general events, and "sent files" entries for the web filter.
Can you please provide a screenshot showing it?
Peter
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Hello @sesk,
thank you for trying it out and providing us with a comprehensive feedback.
As you mentioned multiple issues / observations/ let's try to tackle them one by one to keep an overview.
On 12/13/2022 at 5:44 PM, sesk said:are more extension foreseen
If the new features will require them, they will be added.
On 12/13/2022 at 5:44 PM, sesk said:detection engine cannot be updated.
Glad to hear that it was a temporary glitch and got sorted.
On 12/13/2022 at 5:44 PM, sesk said:eicar detection(s) are not working
We tried to reproduce it in-house and the eicar.com, eicar.com.txt and eicar_com.zip detections were working.
Issue with the eicarcom2.zip might be that real-time protection may not scan archives / scan the only to certain level of nesting, due to performance reasons.On 12/13/2022 at 5:44 PM, sesk said:4, auto-updates were not on per default.
O.K. those are not planned to be used in the BETA
On 12/13/2022 at 5:44 PM, sesk said:is feedback here ok ?
Yes, thank you very much for such comprehensive feedback.
On 12/14/2022 at 4:45 PM, sesk said:eicar com and txt still does not trigger the antivirus. only zip versions are blocked. tested on safari and chrome.
That is a bit strange as our observations were different, see above.
Peter
Peter
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Hello @New_Style_xd,
it has been confirmed as a bug, not sure when it will be fixed but I assume that not many users are using this feature...
Peter
P_ESSW-15533
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So I recommend to monitor the application of the Windows patches more closely than usually.
As mentioned above, the performance seems to be the key so if possible, make sure that the servers have enough processing power when the restart to apply the patches is to come.
The status of ESET security solution is being reported to the management console, so if it fails to start on some of the servers the restart after few minutes of run will resolve it.
Peter
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Hello @New_Style_xd
On 12/6/2022 at 8:22 PM, New_Style_xd said:Good afternoon everyone, I always put it to update the eset manually. When I went to update today, I observed the image below as the appearance is outside the Black standard. I think you have to fix this problem. is a way that I can report this problem in the appearance of the antivirus.
I reproduced in with my ESSP BETA version. The colors are bit different there, but not O.K. too.
I submitted a case for the devs to check it. (P_ESSW-15934)
Thank you for your report.
P.S. I recommend to open a new forum topic for each issue so it can be tracked easily...
Peter
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Hello guys,
so the issue won't happen after the reboot, the logs can be obtained only if you enable the logging for the reboot, which will apply the Windows updates.
The issue is related to performance and as Marcos mentioned, the restart the system after few minutes as the patch will be processed so there would be no performance issues on the following reboot.
Peter
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Hello guys,
thank you for your reports.
Can you please provide us with 1. Process monitor log from the boot time with advanced output enabled capturing events in the system during a boot, when the issue manifests and 2. output from the ESET Log Collector took afterwards?
Once you have the logs, please send a private message to me and @TomasP with the download details to check.
Thank you, Peter
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Hello @MrZork,
ESET has download servers located in datacenters in USA and EU. The download requests are being served based on GEO IP and load-balancing rules. So if the servers in USA are not overloaded, download requests from Americas and close regions should head there. The files served from USA and EU servers are the same.
1 hour ago, MrZork said:So what do I do if I'm going to travel to several different countries with a laptop and want to use ESET? What will happen to an ESET registered in the UK if I travel to the US? It will stop working? Block all internet access? Or are you just saying that updates won't work unless I connect from the country where it was originally registered?
You ESET copy will work word-wide.
Restrictions might be in place for the product activation based on the origin of the license batch.Peter
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Hello @ShaneDT,
thank you for the positive feedback provided, I passed it to the developer responsible.
Peter
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Hello @LarryRoth
the waiting come to an end, as we released the BETA today 😉
The details and BETA resources are available at
Peter
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Hello guys,
the waiting come to an end, as we released the BETA today 😉
The details and BETA resources are available at https://forum.eset.com/topic/34778-eset-cyber-security-7-beta-for-macos-with-completely-new-architecture-is-available/
Peter
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Hello @chercm
the waiting come to an end, as we released the BETA today 😉
The details and BETA resources are available at
Peter
EEI | Product not activated (Topic last mentioned on March.)
in ESET Inspect On-prem (Detection and Response)
Posted
Hello guys,
I can confirm that EEA/EES 6 for macOS does not have the EI/EEI licensing module implemented.
Glad to hear that you were able to find the cause of the issue with the support team.
Please keep us posted.
Thank you,
Peter