anjayani

solve by creating ticket to local support, and removing secondary ssd make the laptop boot again. thanks btw

help after windows update then i have tried to decrypt with recovery usb, but show error Decryption data failed. ** 17/10/2023-13:39:11 : ** If you are using a recovery file please verify it is for this co ** 17/10/2023-13:39:11 : ** mputer. (0x16) what to do

hi peter, yes i do follow that instruction, in the first test its work perfectly, but yesterday (june 26th) is different the sample detected as clean , check picture below.! But after i create this page, i do test again, and the sample detected as malware again. let me guess, the elg learning this sample ,after so much test using this sample the elg machine mark this sample as clean? thanks

i was testing eset live guard for demo, but the download test file not detected as malware, i download the test file from https://download.eset.com/com/eset/tools/edtd/testing_app/latest/edtdtestfile.zip is there any other sample?

any possibility to create offline package installer in eset protect cloud ? or maybe we can edit script agent installer like in eset protect on premise thx,

any recommendation hardware specification to handle 50.000+ endpoint. we have seperate eset protect component in 3 different vm server : 1. DB 8 core, 32g ram 2.EP Server 8 core, 16g ram 3.web console 8 core, 8g ram which better use seperate server or only use 1 server? thx

i face this error while generating report from EP server : win server 2016 DC with 16GB of ram web console : win server 2016 DC 8GB of ram and database : MSSQL server 2019 win server 2016 DC 16GB of ram with 47000 endpoint, interval time 50mnt are my server machine meet the recommendation? thx

we have 3 times in a row january,feb,march encrypted by this ransom with defferent extention, all installed eset endpoint security with secheduled update only once a day. i know this setting will give the endpoint slightly late to update. but we need to. in my opinion ,eventough the endpoint is late several version of update,eset dna detection should be able to prevent the threat that they already know including the new varian. is that correct? i just want to know, thats it thankyou

hello, why dont eset dna detection block stop/djvu ransomware variant, because we know this ransomware oftenly creating new varian with different encrypted file extention. and how dna detection work actually thanks,

i tried to upgrade my ESMC v7 VA to EP v9 VA, using backup and restore db, esmc 7.1 mysql version 5.6, and v9 use mysql v8.0, when restoring db proces finished, eraserver service wont running. cant we downgrad mysql version in OVA version? or you have another solution

yeah whitelisting is the only solution for me this time, no , this is an internal hdd, you can acces C drive(windows installed), but not for D

hdd connected with sata cable direct to motherboard, i dont see blocked hdd in the log but after disable device blocking rule , we can acces drive D (partition D)

eset blocking drive D, when device control for blocking usb storage activated. please help, it solve by making unblock rule for the HDD by serial number. is there any simplest way to fix it, because its impossible to add Users HDD serial number 1 by 1

hi, regarding this https://support-eol.eset.com/en/trending_vista_7.html is there a way to hide the outdate message on endpoint GUI and in the esmc/eset protect? and what will happen if i stay in endpoint v7.1 until the last time? what functions / features will be disabled? im asking this because, i have many user that impossible to upgrade the OS/Endpoint , in many reasons. do we have a trick? i bet my job for this thx in advance