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ShaneDT last won the day on November 25 2018

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  1. I'm pretty sure this problem with Outlook has been reported well before July 23 this year... So the automatic updates are only for minor updates? I thought this was for minor and major updates post 8.0? So computers currently on 8.0 would receive 8.1 automatically? This doesn't seem to be happening. (Yes I did notice a minor update on some 8.0 computers that I hadn't yet manually deployed the 8.1 update to). Edit: Also having ESET and Outlook on multiple devices (which is very very common) doesn't increase the chances of duplicates in the Conflicts folder, it GUARANTEES it! Every single email gets duplicated. As has already been reported by me and several others.
  2. That is disappointing. This problem has been known for so such a long time, and a fix has been promised (and not working) also for a long time. I'm not interested in deploying an 'only briefly tested' version to hundreds of customers computers. Will the dll fix be able to be deployed by ESET Protect? Will this affect future 'uPCU' updates? Whatever happened to automatic program updates by the way? This feature has been in policy for a long time and also has never worked. Wasn't this supposed to be fixed in version 8.0?
  3. Can we please have an option in "Web and Email / Web Control" to create rules to block websites based on keyword. For example, for an unproductive student, we don't want to block youtube completely as this is sometimes required for their school work, but we do want to block youtube videos on for example Minecraft. Now admittedly we are assuming every youtube page with a Minecraft video will have the word 'minecraft' on that page, but most probable will, so at least this rule would block most of these videos. This is just one example of many that we could come up with to block content that is not currently covered under the set categories, and where blocking based on url is not practical.
  4. Seems strange this would not be available for websites but is available for emails?
  5. Looking at the current policy options in "Web and Email / Web Control" there doesn't seem to be any way to block websites based on keywords? ie I want to block all websites with the work 'Minecraft'. Is there any way to do this? If not is this a feature that might be available in a future release? for ESET EndPoint Security managed via ESET Protect server. Thanks.
  6. Marcos did you check with the 'devs' whether this setting was being fixed in the business version and what date this release was please?
  7. Obviously not understanding technically how it works, I don't understand why not tagging the metadata of an email that is scanned would be so difficult? OK so ESET no longer knows which emails have been scanned and which haven't. Is that really a problem. All this really needs to do is scan emails as they are received in the Inbox. Maybe add an option to do a full mailbox scan on a schedule, but even then it shouldn't need to tag the emails. Yes tagging the email would be ideal yada yada but if it causes such a major issue (I've been running Powershell on my customers tenants all day, most are around 10-30% capacity in Conflicts, some are up to 80%!) that has been a problem for so long, why persist with it?! Just simplify it down to just scan new emails as they are received in the mailbox, no tagging, and optionally add an option to schedule a full scan. Leave the option to manually scan folders but again without tagging. Re your point 3 above, that used to be a major problem when first installing ESET on a customers computer. First thing it would do is scan the entire mailbox already downloaded in Outlook, which would trigger Outlook to resync the whole mailbox (EDIT: Actually from memory it was only the Inbox)! From memory disabling some of the settings in the security policy did fix this at the time. That's where I remember I had these settings set to Never.
  8. No Marcos that would not be an acceptable solution. If that computer is being used and the other isn't then emails aren't being scanned as they are received.
  9. PS: Probably better to use Get-Mailbox -ResultSize unlimited as this will then include Shared Mailboxes.
  10. Thanks Craig, was going to go looking for a PowerShell command today so I can compare the size of these folders with the total size of a users mailbox. Help to identify those with the biggest problem. I've found in testing yesterday, if you have Outlook on two computers with ESET installed with Outlook open at the same time, every single email received gets duplicated to Conflicts, some times twice. Makes sense as ESET is scanning and tagging these emails twice. This was the case for my customer in the thread I started. She has an office PC that she normally leaves on with Outlook open at the office... But even with Outlook only open on one computer I'm still seeing maybe 10-20% of all emails getting duplicated. Re ESET, they have known about this problem for years, there are settings in policy that are supposed to remove this tagging that have been there for years, they just don't work! This will be a problem for EVERY user that has Outlook and the ESET Outlook plug-in. Most just don't know it as they never see these Sync Issues folders as they're hidden in the default Mail view in Outlook. It's only if you switch to Folder List view that you see them. ESET just needs to fix it. How did you go with the xml file Marcos provided? Did this work for you in the end? I assume this is imported in EES on the actual client? For a managed client (policy assigned by ESET Protect Server) I'm just worried it may screw up settings pushed down by the server. If this xml policy works I don't understand why they can't just add it to security polices that are applied from the server!?
  11. Actually looks like this was due to having Outlook open on both my office PC and notebook. With Outlook open on both devices EVERY email is getting duplicated to Conflicts! Makes sense I guess...
  12. Marcos do you have instructions on where and how to import this xml file you linked earlier please? I'm assuming from reading through the other thread that this is imported in the client itself which creates a new policy directly on the client? Is this how it works? If yes why can't ESET release a policy update for the ESET Protect Server so we can push this out as a policy update for all our client computers? Also I've been trying disabling different settings tonight, none of these make any difference. Force Enable ‘Disable checking upon inbox content change’. Force Disable ‘Allow advanced antispam scan’. Force Disable ‘Start email client antispam protection automatically’ I'm able to trigger these conflicts on demand by emailing myself news links from my iPhone. Sometimes this creates two duplicate emails in the Conflicts folder!
  13. I'm right now looking at the realization that I have hundreds of GB's of emails duplicated to the Conflicts folder on hundreds of customers computers that will need to be cleaned up. Even if we assume that all of these duplicated emails are due to ESET, and therefore it's safe to just empty the Conflicts folder without backup or review, this is hours of work that my customers aren't going to be happy to pay me to do! If we assume that not all of these emails are due to ESET, and we can't just empty these folders without backup or review, this now becomes hundreds of hours of work!!
  14. Marcos, am I going to have to do that on every single one of my customers computers? That's hundreds of computers Marcos! And from Craig's post, that xml file doesn't work anyway!?
  15. Hi Marcos, what ID are you referring to? I've included examples of the Modification Resolution email in Sync Issues above.
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