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ShaneDT

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ShaneDT last won the day on November 25 2018

ShaneDT had the most liked content!

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  1. ShaneDT

    Repository issues in Australia again!

    Sorry Peter but it's 12:30am here and I don't wish to spend hours of my time providing logs for what is a known problem! The amount of time I've wasted troubleshooting vendor problems this week is ridiculous!! I've manually installed the agent using the server assist option and installed EES using the direct download link. PITA but at least I can call it a night.
  2. ShaneDT

    Repository issues in Australia again!

    This has been a known issue for months. Please someone at ESET just fix it. Several hours wasted again.
  3. ShaneDT

    Repository issues in Australia again!

    Yes set to autoselect no issues with firewall. Can access repository just fine. Quite simply the servers are just tooooooooo slow!
  4. Seems we are having repository issues in Australia again re the following thread. I've been trying to deploy ERA Agent to new computers on a customers network for most of the night. Continually fails to start and times out in ERA Server Task. So created installer .bat file. Running this worked on one computer but times out on others. Can confirm access to the repository website from both server and clients. Can even trigger downloaded of the msi file from the repository, gets to about 6% downloaded and then just hangs! Can ESET please fix this! It's really annoying trying to sell and support your product when we're regularly having these issues!
  5. ShaneDT

    Deploying EES to MacOS via ERA

    So after leaving it for about an hour I did a restart of the mac and the install kicked off straight away after the computer restarted. So no idea why it needed the restart to kick it off. I was connected to the MacBook via TeamViewer to monitor the install, but I can't imagine that was blocking it. I reconnected via TeamViewer after the restart, luckily as the install prompted to allow access to System Preferences and the hard drive for scanning. Is there any way to script this into the Client Task install so these are set automatically? Makes remote deployment a lot more complicated than with Windows.
  6. I can't seem to find any info on this and it doesn't seem to want to work. ERA server is version 6.5.522. Mac notebook is version macOS Mojave 10.14.1. The ERA Agent has been installed and is reporting back to the ERA server as expected. I've created a Client Task to install EES v6.7.500.0 but it's not doing anything. It's not running, hasn't failed. Just doesn't appear to have started. Trigger is set to As soon as possible. Help please
  7. Galaxy that is what backups and the built in Previous Version feature is for. There is another antivirus product that claims they can do this, but their own engineers on their own website admit it doesn't work lol.
  8. ShaneDT

    Future changes to ESET Endpoint programs

    Can we please have the same email account settings in client policies as are available in Server Settings in ERA/ESMC. Currently we can't use Office 365, Hotmail (etc), gmail accounts for notifications from endpoints. I've tried with yahoo which only works some of the time. I'm sure there are other online smtp relay servers and accounts that may work, but the most common for most small businesses would be Office 365 and to a lesser extent Google. I know I can create notifications in ERA/ESMC, but of course these are delayed based on the how long the agent connect interval is set to.
  9. I would really like to see a separate setting available for how to handle PUA's. By default I setup policy with everything set to max security settings, enabling Strict Cleaning on all policies. But it would be useful to be able to set this setting separately for PUA's, as this often picks up and deletes programs/processes in use by the client. And I don't want to reduce the response for viruses and malicious processes by changing this setting to Normal Cleaning, so as a result have started to disable PUA detection, which again I really don't want to do. I'd like to be able to setup PUA detection separately so I can set these to alert only, prompt, or Strict Cleaning depending on the customer.
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