Marcos

First of all, the license is non-transferable, ie. you can only purchase a new license from a reseller or distributor, not from a 3rd person. If you purchase a license from the Chinese distributor, they will also provide you with support and assistance. Only in case you purchased through a distributor in a different country and you moved afterwards, they can transfer the license to your new local distributor. I'm afraid we cannot help you any more. Return the license to the person who sold it to you and purchase a new license from your local distributor.

Please refer to https://forum.eset.com/topic/15949-hips-cannot-communicate-with-driver/. All recent Insider Preview builds are affected.

Please collect logs with ESET Log Collector and drop me a personal message with the generated archive attached. If it's too big, upload it to a safe location and provide me with a download link.

Please check your system date and make sure it's correct.

While eicar is a test file with an exact definition that virtually all AV vendors agreed to detect for testing purposes, RanSim is a tool created by a particular company that does not do actual harm. Definition of eicar (http://www.eicar.org/86-0-Intended-use.html? ... it consists entirely of printable ASCII characters, so that it can easily be created with a regular text editor. Any anti-virus product that supports the EICAR test file should detect it in any file providing that the file starts with the following 68 characters, and is exactly 68 bytes long X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H* On the other, RanSim tries to simulate of of zillions of ways of encryption. Given that there's no standard defined for detection of ransomware behavior (it'd be useless anyways since malware authors use different ways of encryption to avoid detection), applications that seemingly pass these test may miserably fail in real world when it comes to protection from real ransomware. The lesson to learn is, do not put trust into simulators but real world tests. Since everything has been said and explained in the above topic, we'll draw this one to a close.

Do you use Windows 10 Insider Preview ? If so, the issue is already being discussed at https://forum.eset.com/topic/15949-hips-cannot-communicate-with-driver/.

Please don't take it as a solution but rather an attempt to narrow it down before we continue troubleshooting the issue further.

By registration email address I meant the owner's address. By entering a license key one logs in as an owner of the license whereas a security admin may have limited permissions. Clicking "Forgotten password" will ask the user for the license registration email address that we have on records (ie. the address provided during license purchase). If the email address does not exist any more (e.g. if an administrator has already left the company), it is necessary to contact the reseller or distributor who sold the license to update the email address.

Did you log in to my.eset.com and unmarked the device as missing? I reckon that it may take up to several hours for the device to connect with ESET's AT servers to obtain the information about the missing status. Do you have the latest version of EIS 11.2.49 installed or an older one (11.0, v10) ? Is the tablet currently connected to the network via wi-fi or 3G? Has the device appeared in the AT portal? Didn't you remove it from there without marking it as not missing? According to the data we have, there's only "Samsung SM-T819Y" registered in the AT portal. Is that the former tablet you lost? It appears to be running on Android so EIS could not have been installed, only EMS (ESET Mobile Security). Please clarify.

Does disabling Connected Home Monitor in the firewall setup make a difference? If not, try disabling Network attack protection and Botnet protection as well.

Please let us know if you can reproduce it with default settings. Carry on as follows: - export your configuration - uninstall EIS - install EIS - try to reproduce the issue.

Not sure what the problem could be. No problems here:

I'm getting an alert: https://coinhive.com/lib/coinhive.min.js;JS/CoinMiner.D potentially unwanted application;blocked

Please provide ELC logs as well as Procmon logs from both machines from successful replication of the issue. For instructions how to create a Procmon log, refer to https://support.eset.com/kb6308/. Make sure to enable advanced output in the menu prior to reproducing the issue. When done, upload the logs to a safe location and drop me a personal message with download links.

It is necessary to contact customer care using the built-in form in order for logs to be submitted for analysis of the activation issue. When reporting issues on mobile phones, we need to know the phone type and brand as well as the version of Android that is installed. In order for Anti-phishing to work, EMS must have accessibility services enabled in the Android setup.

You indeed got an answer by TomFace. If you don't want to be notified when LiveGrid is not available, do the following:

Error 20031 means invalid certificate. Most likely MitM is performed to scan https communication. Please make sure to add the appropriate exclusion so that the secure communication with activation servers is not filtered.

To avoid having multiple topics on the same subject, we'll draw this one to a close. Please continue in the linked topic.

It is important to know if it is a 32 or 64-bit Windows 10. Please collect logs with ELC and drop me a personal message with the generated archive attached.

The files were suspicious for some reason and therefore were uploaded to LG. In the advanced setup you can lower the size limit of submitted files which is 64 MB by default. Please collect logs with ELC and drop me a personal message with the generated archive attached.

I would recommend disabling the option for remote router administration from the Internet. If there was a vulnerability in your router or if a weak password was used, somebody could hack it.

The email was sent to the registration email address associated with your license. Please contact your local customer care if you need to change the registration email address.

Are you running an http server that is accessible from the Internet? Please post a screen shot of the message with details expanded.

Most likely it's pre-installed. In such case you should be able to disable the app in the system setup.

Please drop me a personal message with your license key included. To my best knowledge, it if forbidden for resellers to sell on ebay.