Marcos

The above is not a proof of a hack. Are there any suspicious processes running on the machine? What makes you think that you have malware running on your pc? What do you mean by "Node JS"?

No problems opening the site on Windows. Please report it via a support ticket if temporarily disabling Web access protection actually makes a difference.

Since nobody has come up with an answer, please raise a support ticket.

Since nobody has come up with an answer, please raise a support ticket.

Evasive Panda has been spotted targeting Tibetans in several countries and territories with payloads that included a previously undocumented backdoor ESET has named NightdoorView the full article

Please raise a support ticket for further troubleshooting of the issue.

Then it means that communication with ESET's EPNS servers is not possible. Most likely a firewall is blocking the communication, please allow it: https://support.eset.com/en/kb332.

Please carry on as follows: Enable advanced logging under Help and support -> Technical support on such endpoint Reboot the machine When the error occurs, stop logging Collect logs with ESET Log Collector and upload the generated archive here.

Please provide logs collected with ESET Log Collector and provide information about the application for which communication was allowed without asking. Prior to collecting logs, please do the following: Enable advanced logging under Help and support -> Technical support Reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here.

If you are positive that the data was uploaded from ESET Mobile Security and you can reproduce it, please raise a support ticket via the built-in support form and let logs to be submitted to ESET for perusal.

It was confirmed to be a bug in Endpoint v11. Anyways, we suggest using the "Check for update" task instead of a software installation task which uninstalls the product completely before installing it from scratch and thus the chance of encountering installation issues is higher that upgrade via the so-called uPCU.

Does this concern ESET PROTECT or ESET PROTECT on-prem?

Please supply the file detected as PDF/Phishing.A.Gen trojan if you suspect to be a false positive.

Supported operating systems are listed at https://help.eset.com/protect_install/11.0/en-US/?linux.html. We are evaluating the options so it's early to speak about future OS support at this very moment.

Re-redeploy the management agent while specifying a correct server name during installation.

Did you add your license to an EBA account and then added this account to ESET PROTECT? If you did and you are still unable to activate ESET LiveGuard Advanced, please raise a support ticket.

Is there an error reported in C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log on that machine then?

If the error persists after a computer restart, please carry on as follows: Enable advanced logging under Help and support -> Technical support Launch Edge and reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here.

You can check the certificate being used by clicking the padlock icon in the address bar. If it reads ESET, then ESET is scanning the communication:

Is it reported locally in Endpoint's gui that the computer must be restarted for the update to take effect? If not, couldn't it be that this application status is set not to be reported locally in gui? Does rebooting the client manually via "shutdown /r" make a difference?

ESET researchers uncover strategic web compromise and supply-chain attacks targeting TibetansView the full article

We'll look into it, however, the preferred way of updating ESET Endpoint is by enabling the auto-update policy (in case you have disabled it). If you want to force upgrade shortly after the release without the need to wait a few more weeks to get the update installed automatically, please use the "Check for product update" task in ESET PROTECT: This would download the update but it would install after the user restarts or turns on the system next time.

Please provide logs collected with ESET Log Collector then.

Please raise a support ticket for further troubleshooting of the issue.

Does the issue persist after switching to the pre-release update channel in the advanced update setup?