kidding_guy

It's the same computer, so ho hardware change. It was also not listed under that device name in my account. The +1 was just added for 'no particular' reason, besides that it was already once registered. (I left all other currently registered devices in my account, because if i remove them I have to log in on each of them to connect to my account once more...) EDIT: For some reason I was able to rename the device back to its original name. Maybe ESET servers took a night to 'reset' the (current) state. Fixed!

Aha. I thought it was also the product name...

After reinstalled ESET on my device, the device name in my ESET account has been added by a number. The device name was: COMPUTER And now has been renamed to: COMPUTER-1 Is there a way to delete this -1 and have my computer name be the same as it on my ESET account? I cannot find this somewhere on my account and device names. For some reason it looks like ESET is keeping track of removed devices, that are to be added on the same account with the same device.

At the end of the day I couldn't justify the pricing for ESET HOME Security Ultimate, and extended with a 2 year license of Premium. However, I noticed that the program itself it not 'renamed' to ESET HOME Security Premium, but still shows the 'old' name of ESET Smart Security Premium. Is this correct? I even uninstalled, and reinstalled via the "Protect this device" on my account, but still no 'new' naming. See screenshots.

Maybe I'm looking to "justify" the Ultimate version for myself. But not all costs

Like I said, since the price difference is quite huge (double the pricing)... will more & new features be added - besides the current ones - only to the Ultimate version within 2 years (the subscription period)? And if so, is already known which updates/upgrades are added? [or which way Ultimate will develop into?]

You mean a different VPN other than the build-in one of the HS Ultimate? (e.g. ProtonVPN, NordVPN and alike?) Or can an ESET VPN be purchased separately?

For now I need 6 licenses. VPN not really necessary for all machines, maybe 1 or 2. So the question remains if "Metadata Cleanup for enhanced privacy" & "Block unwanted website notifications" are worth double the pricing, but I guess not. Also given the fact that I use an adblocker & privacy badger. Right?

When comparing ESET HSP and HSU I only see that the Ultimate version offers more: - Metadata Cleanup for enhanced privacy - Block unwanted website notifications - Unlimited VPN ...but is almost twice the price Do you guys think these three extra features are worth it? Or will new features to Ultimate be released in upcoming updates/upgrades? [which makes it more the 'better' choice in the long term?!]

Still I'm having this issue. Even with the newly 17-version of ESET Smart Premium 17.0.16.0. A hard reboot will fix it most of the time, but this cannot/shouldnot be the 'solution' to this issue, right? As stated earlier, I don't have it on my other system. The difference in specs is that the machine this message is displayed has an AMD Ryzen 4000 series CPU, and the 'working one' an Intel 9th gen CPU, plus also some other hardware differences like build in GPU (AMD system) vs GeForce 2000 series/Intel UHD Graphics 630 (Intel system). Both notebooks are from ASUS.

Anything found already in the log files?

essp_logs.zipessp_logs v2.zip There you go!

2nd time already/again today. Logs are created for the second time. Where can I send them to?

After some time... the Service Servers are being put on/online again and the message disappears [at least after the log collection]. But also after a restart of Windows 11 everything's back to normal.

I was able to use the ESET Log Collector and create a log file just now.