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Everything posted by Marcos
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1 pc is blocking site and another not
Marcos replied to Bubbi's topic in Malware Finding and Cleaning
You can upload logs here. Attachments are available only to ESET staff. -
1 pc is blocking site and another not
Marcos replied to Bubbi's topic in Malware Finding and Cleaning
Default settings are ok. -
1 pc is blocking site and another not
Marcos replied to Bubbi's topic in Malware Finding and Cleaning
Did you use the same browser? Please provide logs collected with ESET Log Collector. -
1 pc is blocking site and another not
Marcos replied to Bubbi's topic in Malware Finding and Cleaning
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Network attack protection (IDS) is non-functional
Marcos replied to st3fan's topic in ESET Endpoint Products
In order to find out the reason, the error would need to be reproducible after a computer reboot. In that case we would need you to enable advanced network protection logging prior to a restart, disable it after Windows starts while the error is reported and eventually collect logs with ESET Log Collector. -
Scan on demand computer is over 22 hours
Marcos replied to eornate's topic in ESET Endpoint Products
Please try temporarily disabling archives and self-extracting archives in the Smart scan setup. If you have a lot of big archives or disk images on the disk, scanning them will take a long time. Disabling the said options should reduce the scan time significantly then. -
There's a link to contact technical support at the bottom of the page https://support.eset.com. By going a few steps through the wizard you will get to an option to open a support ticket. The wizard can be accessed also through the main gui of ESET products (Help and support -> Technical support).
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Release Date: January 25, 2023 ESET Endpoint Antivirus and ESET Endpoint Security version 10.0.2052.0 (hotfix) have been released and are available to download. Changelog: Version 10.0.2052 FIXED: Security vulnerability CVE-2024-0353 FIXED: Occasional slowdown or corruption of file transferred via network FIXED: Slow start of GUI when Application patches pending in Vulnerability & Patch Management FIXED: Missing some information in Firewall rule created automatically via Interactive mode Upgrade to Latest Version Upgrade my ESET Endpoint products for Windows to the latest version Automatic update is available on the pre-release update channel and will be enabled gradually for users in the following days and weeks. In the mean time, you can update Endpoint in a managed environment via a software install task from ESET PROTECT. Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
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Release Date: January 25, 2023 ESET Endpoint Antivirus and ESET Endpoint Security version 9.1.2071.0 (hotfix) have been released and are available to download. Changelog: Version 9.1.2071 FIXED: Security vulnerability CVE-2024-0353 FIXED: Occasional slowdown or corruption of file transferred via network Upgrade to Latest Version Upgrade my ESET Endpoint products for Windows to the latest version Automatic update is available on the pre-release update channel and will be enabled gradually for users in the following days and weeks. In the mean time, you can update Endpoint in a managed environment via a software install task from ESET PROTECT. Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
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Release Date: January 25, 2023 ESET Endpoint Antivirus and ESET Endpoint Security version 8.1.2062 (hotfix) have been released and are available to download. Changelog: Version 8.1.2062 FIXED: Security vulnerability CVE-2024-0353 FIXED: Occasional slowdown or corruption of file transferred via network Upgrade to Latest Version Upgrade my ESET Endpoint products for Windows to the latest version Automatic update is available on the pre-release update channel and will be enabled gradually for users in the following days and weeks. In the mean time, you can update Endpoint in a managed environment via a software install task from ESET PROTECT. Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
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False positive - WizTree 4.17 Installer
Marcos replied to hesetsheset's topic in Malware Finding and Cleaning
Do you still have the ESET LiveGrid reuputation system enabled? The file was unblacklisted several hours ago so there's no reason why it would be still blocked. Should the file be still detected, please provide logs collected with ESET Log Collector. -
False positive - WizTree 4.17 Installer
Marcos replied to hesetsheset's topic in Malware Finding and Cleaning
Please reboot the machine and re-scan the file. I assume it should not be detected any more. -
The screenshot is from the ESET PROTECT console, not from Endpoint.
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Yes, it met a rule for blocking. The download should start to work in a few minutes.
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What version of Chrome do you use? Please carry on as follows: Enable advanced logging under Help and support -> Technical support Launch Chrome to reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments).
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Diagnostic logging can be enabled only temporarily in client details where you can subsequently view them: