Marcos

Please provide logs collected with ESET Log Collector as requested.

Please sign up for this forum, re-post it the appropriate product forum and provide logs collected with ESET Log Collector as well as a screenshot of where you are seeing the memory usage, including the column names. Does it change after a computer restart? How long does it take for memory consumption to grow to such an extent after a restart?

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You can report email messages incorrectly evaluated by the ESET Antispam as spam according to the instructions at https://support.eset.com/en/kb141. You can also attach the email in the eml or msg format here if you would like me to check it out. Attachments are available to ESET staff only. Submit spam or spam false positives Submit emails in .eml or .msg format For ESET to process your submission, it must be included as an attachment in .eml or .msg format. Email sent in a different format cannot be processed. In Microsoft Outlook, drag an email to your desktop to export it as a .msg file. If you use a web-based email client, consult their help resources for instructions to export your mail. Email incorrectly marked as spam: If you received an email message classified as spam by your ESET product, and you do not recognize it as spam, send an email to nospam@eset.com with the original message as an attachment in .eml or .msg format. Undetected spam: If you received an email message that you classify as spam, but your ESET product did not classify it as spam, send an email to spam@eset.com with the original message as an attachment in .eml or .msg format. If you are using ESET Cloud Office Security, use dedicated email addresses nospam_ecos@eset.com and spam_ecos@eset.com to report false positive (FP) / false negative (FN) detections for spam. For detailed instructions, see ECOS Online Help.

As soon as the management agent is installed with a correct configuration and certificates, it will start replicating to the ESET PROTECT server. If no static group was specified, it will appear in the Lost & found group. Using a Static group sync. task the machine will be moved to the appropriate static group.

Please raise a support ticket. The DeviceTree tool referenced above generates deviceTree.json that should be created as per my instructions above.

You should run a server task "Static group synchronization" where you can choose the desired sync mode:

Could you please at least temporarily uninstall "C:\Program Files\WindowsApps\A-Volute.Nahimic_1.9.22.0_x64__w2gh52qy24etm" which uses the service "Nahimic service" and injects c:\programdata\a-volute\a-volute.nahimic\modules\scheduled\x64\audiodevprops2.dll into running processes?

Please raise a support ticket for further investigation of the issue.

I've found a similar support ticket where developers concluded that: Provided logs show that the customer incorrectly tried to use software install task to upgrade Agent first. That is not possible as it will cause Agent service to be stopped by the installer. Agent will then properly shutdown and stop any ongoing installations including its own upgrade. Agent must be only upgraded through Upgrade infrastructure task and its output is logged into 'ra-upgrade-agent_*.log' file that is first placed at 'C:\Windows\Temp\' and then moved into Agent logs directory. Could you please confirm that agent upgrade via an ESET PROTECT component upgrade task is failing?

Correct. Attachments are available to ESET staff only.

Please raise a support ticket. According to https://help.eset.com/eea/11/en-US/?sysreq.html, ARM64-based processor, 1 GHz or higher are supported although some features will be unavailable.

It is recommended to upgrade the management agent by sending an ESET PROTECT component upgrade task. In order to determine the root cause of installation errors, please raise a support ticket. In the mean time, you can post logs collected with ESET Log Collector from such machine here.

The vulnerability scanners uses a local module with data to determine if a vulnerable software is installed. However, in order to patch found vulnerabilities, it connects to particular vendors' websites to download fixed versions of products.

I'd recommend raising a support ticket since this will need to be investigated further. Also please download DeviceTree from https://forum.eset.com/files/file/130-devicetree/ and create logs: 1, Prior to first connection of the device 2, After connecting the device 3, After disconnecting the device and re-connecting it.

To je bohuzial technicke obmedzenie systemu, v tomto pripade sa YB aplikacia neda zablokovat.

Most likely it has the appropriate application status set not to be shown on the device and be only reported to ESET PROTECT.

This email is not currently evaluated by ESET antispam as spam.

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Could you try installing v16.2 from scratch with default settings? If you schedule another task (e.g. to run an application), is it run automatically at the scheduled time? If you create a new update task while keeping the default one, is it run automatically?

What is the correlation between the above links and ESET?

Is it detected by other vendors or it exhibited suspicious behavior when you installed the application? It is not that an arbitrary file can be submitted and it will be analyzed by humans. We need to know what makes the file suspicious to you. Moreover, if only a link is submitted the file cannot be pre-processed automatically for analysts.

Did you change the EH email address via EH? I still see it added in the original EH account. Couldn't it be that you have created a new ESET HOME account instead of just changing the email address in EH?

Please check if update is run if you right-click the regular update task in Scheduler and select "Run now". Is there any reason why you have not upgraded to the latest version 17.0.16 yet? Could you try uninstalling v16.2 and installing v17.0.16 from scratch with default settings?