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Marcos

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Everything posted by Marcos

  1. V8 beta already has a Smart mode which will be a sort of interactive mode with prompt windows reduced to the bare minimum once finished as it's still being worked on.
  2. It's still there. If a potentially unsafe or unwanted application is detected, you just unfold the advanced options and check the "Exclude from detection" box.
  3. ESET uses a strong web protection instead of dedicated plugins. Thanks to this, the scanner works independently and can check even the communication of potentially running malware, block the payload and thus prevent further damage.
  4. Enhanced hardrive protection Enhanced motherboard protection ??? Protection against dust or what? I understand we shouldn't take everything seriously and make fun from time to time but please be serious when posting suggestions as this is not the right place for fun.
  5. Ehm, ESET Online Scanner is just a simple on-demand scanner. It won't use sandbox or whatever to protect you from malware in real-time or when browsing on the web. Its purpose is to scan the computer for known malware in the same way as the on-demand scanner integrated in ESET's products does.
  6. It's already there - quick scan of all drives = Smart scan. Quick scan of the stuff loaded in memory = startup scan or selecting Operating memory as a target in the on-demand scanner setup. Boot scan = startup scan. Custom scan=custom scan.
  7. If you want to allow certain PUA, exclude it from detection by unfolding advanced options and checking the appropriate box, then click No action. The PUA won't be detected the next time you access it on a disk.
  8. To name the recently introduced technologies: Advanced memory scanner, Exploit blocker, Vulnerability shield, LiveGrid (instant cloud blocking), continually improved advanced heuristics in terms of detection and performance. As you can see, ESET puts a lot of effort into technologies that bring actual benefits to users. Developing each technology takes a lot of resources and time. The number of features doesn't matter; what matters is how good protection, safety (false positives) and footprint a security product can offer. Introducing 20-30 or more new features not bringing any actual benefits for users would be wasting of time and resources. If you think that ESET lacks protection against some kind of malware or other threats, please let us know and we'll look into it.
  9. There are too many points to answer separately. As you wrote, some things are already in the product (e.g. drivers and ekrn.exe starts as soon as possible, Linux-based LiveRescue not requiring AIK, etc.) and most of the rest are ideas that would make the products unnecessarily bloated or they are not good or safe ideas (e.g. ESET cannot remove PUAs automatically by default for legal and safety reasons) and ESET won't include them in future versions of the products.
  10. Unfortunately, it's not clear what you mean. With Smart optimization and LiveGrid enabled, (automatically) whitelisted files are omitted from scanning.
  11. Still it's not clear what he means. Files bigger than 4 MB are emulated. Whitelisted or cached files are skipped during a scan. Local cache has been in place since v5 Of course, other AVs may scan files faster either because they don't unpack or emulate them as deeply as ESET's advanced heuristics does. On one hand, this approach may result in slightly quicker scans but on the other hand it would either miss a lot of new malware or produce false positives.
  12. It's been known for decades of years that there's nothing like 100% protection against all existing and future threats. Any constructive suggestions or ideas are welcome so please try to be more realistic.
  13. Nobody else has reported this issue. It could be caused by insufficient permissions when saving the configuration to a file.
  14. It's possible to exclude particular urls under Web protection -> URL address management.
  15. Unfortunately, we don't live in a perfect world and there's nothing like 100% protection against threats. It can only be as close to 100% as possible.
  16. Yeah, it's similar with exclusions for other than PUA detections. Giving the user an option to exclude such files directly from the alert window would be dangerous as we all know that not all end users are knowledgeable and pick whatever option just to avoid getting an alert again.
  17. We don't recommend using VirusTotal or any other similar service to determine if a file or website is clean or not. We are often asked why we block certain website when no other vendor detects it at VirusTotal. Further investigation reveals that there is malware detected only by ESET. If you want to bypass blocks at your risk, you can exclude a blocked website from scanning or url blocking completely.
  18. We won't support that. There's always a good reason why websites are blocked. Users don't have all information needed to evaluate if a particular website is malware-free or not; permitting access to such websites by one click would expose a lot of users at risk as they might get infected easily.
  19. It's already there. HIPS, Advanced memory scanner, Advanced heuristics, LiveGrid and URL filter coupled with generic and smart signatures provide unprecedented protection against zero-day threats.
  20. Scheduled tasks can be reverted to default ones for business products by means of ERA. Perhaps the reason why this button is not present is that home users would be able to install a product from scratch easily
  21. Dear users, We take liberty to ask you to cast your vote in this poll and to thus help us improve the service we provide to our customers. We appreciate your participation in the poll. Best regards, ESET team
  22. There are hundreds of thousands of legitimate applications that are new to LiveGrid so your suggestion would produce a lot of warning to users who wouldn't know whether to allow the application to run or not.
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