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Marcos

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Everything posted by Marcos

  1. Marcos
    I don't think there would be that many false positives, maybe a network vulnerability scan was run which triggered the detections. If you would like to verify the detections, please reproduce it and create an advanced network protection log for perusal.
  2. Marcos
    The website is indeed infected: https://sitecheck.sucuri.net/results/https/rastelliraccordi.com
  3. Marcos
    Do you expect those detections to be false positives?
  4. Marcos
    Please upgrade Windows to Windows 10 22H2.
  5. Marcos
    Why and how are we subjected to so much disinformation nowadays, and is there a way to spot the fakes?View the full article
  6. Marcos
    Email sa uz aktualne nevyhodnocuje ako spam.
  7. Marcos
    Hodnotenie na mail-tester.com je irelevantne, potrebovali by sme email nespravne vyhodnoteny ako spam v eml alebo msg formate.
  8. Marcos
    The license with the public license ID 3A7-V9K-42B is registered to nxxxxxk@you.com. If you have purchased the license from an authorized ESET reseller or distributor and it's not your email address, please contact them with a request to change it.
  9. Marcos
    Not necessarily, just manually delete the folder "C:\ProgramData\ESET\ESET Security".
  10. Marcos
    The problem with the duration counter is tracked as I have mentioned. There is no ETA for a fix yet since it's a very minor visual issue.
  11. Marcos
    If ESET was installed on the server in the past, make sure that the folder "C:\ProgramData\ESET\ESET Security" doesn't exist prior to running the installer.
  12. Marcos
    When attempting to download information about available update files, ESET is redirected to http://copyright.notify.centurylink.com.
  13. Marcos
    Since we don't provide website cleaning and monitoring services and don't have admin access to your website and database, we can't help locate it. We merely see the malicious JS code in the final rendered website's code.
  14. Marcos
    There's some kind of a network connection issue. Please carry on as follows: Enable advanced logging under Help and support -> Technical support Run update and reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here.
  15. Marcos
    In order to upgrade agent to the latest version supported on the given OS and by your version of ESET PROTECT server, please send an ESET PROTECT component upgrade task to the clients.
  16. Marcos
    ESET Online Scanner does not install so you just need to delete C:\Users\%USER%\AppData\Local\ESET\ESETOnlineScanner if you don't want to keep it.
  17. Marcos
    The engine is reported outdated after 7 days by default. You can customize this setting in the advanced update setup:
  18. Marcos
    A trial license cannot be generated but you can activate trial version during installation:
  19. Marcos
    The website is indeed infected: https://sitecheck.sucuri.net/results/https/monashinvestors.com
  20. Marcos
    ESET products check for a newer update in 1 hour intervals by default. Besides that, they download so-called pico updates every few minutes automatically.
  21. Marcos
    The website is infected:
  22. Marcos
    You can find that information at https://help.eset.com/updates/.
  23. Marcos
    Unfortunately it is not clear what ESET product you are referring to. Basically manually running update should check for the latest version and install it. You can also find the latest version number on the product download page.
  24. Marcos
    Please provide a screenshot or scan results from VirusTotal if you are referring to a suspicious file.
  25. Marcos
    A 32-bit version would not install on Windows x64 and vice-versa. So you must have a 64-bit version of ESET installed.
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