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Everything posted by Marcos
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ESS v7.0.104.0 performance issues
Marcos replied to nickster_uk's topic in ESET Beta Products for Home Users
Please create a SysInspector log and send it to me attached to a personal message. Also please confirm or deny that disabling advanced memory scanner helped or not. You wrote you were going to try it but then you wrote you went back to v6 without answering my question which is very important for us to know -
ESS v7.0.104.0 performance issues
Marcos replied to nickster_uk's topic in ESET Beta Products for Home Users
Do you observe the issue when doing something specific or it occurs also when you leave the system in idle state? Does disabling Advanced memory scanner in the HIPS setup make a difference? -
We can confirm that nothing is detected in the application mentioned.
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How's that if there's report of HIPS breaking and not working in win 8.1? I haven't tried it yet but there are quite a few in the forum.... not a complain either, just a question. If one is having issues with Windows 8.1 build 9600 (RTM), maybe they don't have the most current HIPS and Anti-Stealth modules installed yet or haven't restarted the system after the modules were updated. The modules adding compatibility support for Windows 8.1 RTM were released for v7 users just yesterday.
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ESET traffic filtering feature conflicts with our software
Marcos replied to a topic in ESET Endpoint Products
If you could provide us with step-by-step instructions, we'll try to reproduce it in our environment to pinpoint the issue. -
Windows 8.1 RTM hasn't gone retail yet and it's already fully supported by v7
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It is apparently ransomware displaying a fake warning to scare the user and to get him or her to pay money to remove the screen lock. If ESET was updating properly before you encountered this infection, the following procedure should clean it out completely: - restart the computer - wait at least 5 minutes after the system starts up and the screen locks - restart the computer The ransomware should be cleaned then. I'd also recommend installing the latest v7 beta which turned out to be very stable and provides superior protection against new born malware especially thanks to the advanced memory scanner and exploit blocker.
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Endpoint Security installation issues - URGENT
Marcos replied to TrubbleMaker's topic in ESET Endpoint Products
Please follow these instructions to generate install logs. Once done, create an ESET SysInspector log as well and compress all logs into an archive. You can send me the archive with logs by attaching it to a personal message. -
Eset 6 and Win 8.1
Marcos replied to busekes's topic in ESET Internet Security & ESET Smart Security Premium
If somebody is having issues with v7 on Windows 8.1 build 9600, try running update manually and restarting the computer. Should the problem persist, post information about installed modules here. -
Endpoint Security installation issues - URGENT
Marcos replied to TrubbleMaker's topic in ESET Endpoint Products
Couldn't it be that the message reads something along the line that the installation process ended prematurely instead of that it was interrupted? -
Email notification Testing
Marcos replied to Patch's topic in ESET Internet Security & ESET Smart Security Premium
SMTP alerts are throttled, ie. sent in batches every few minutes. -
You can use an ESET Smart Security license to download and update ESET NOD32 Antivirus but not vice-versa. Yes, update files are same, however, not all product versions may necessarily have the same version of modules installed at all times Only components used by a particular product are updated, ie. ESET NOD32 Antivirus will not download firewall module updates. If an update attempt fails, you'll receive a message about this. You can also compare the version of the installed virus signature database with the version listed on ESET's website if you want to make sure you're fully updated.
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On my computer it took 7 minutes to scan 202,000 files so your scan time seems to be normal.
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You should add * after the last slash so that everything on the mentioned website is blocked.
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ESET Endpoint Antivirus doesn't include Web control (equivalent to Parental Control in home version), only ESET Endpoint Security does. Web access protection and Web control are different protection modules.
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convert channel exploit 217.0.65.254
Marcos replied to a topic in ESET Internet Security & ESET Smart Security Premium
You can ignore this message, it's merely a notification that an application is transmitting non-standard data via the ICMP protocol. This kind of detection has recently been disabled by default. -
Smart Security 7
Marcos replied to TomFace's topic in ESET Internet Security & ESET Smart Security Premium
No release date has been set yet. The current v7 beta has turned out to be perfectly stable and I'm not aware of any severe issues with it. -
Could you please check if Web control is actually enabled on the client and that the policy was applied properly?