roga

Hi @MartinK Thanks for the response. That server was a vm, and I made a snapshot before I upgraded. Due to other issues I've reverted that server to an earlier build and all is now working OK. I think I might be better off building a new server and migrating across, but in short term at least everything is now working OK.

This is from localhost

I have restarted services (apache, eset protect server and sqlserver) but still get "ERR_CONNECTION_REFUSED" when attempting to use management console. Any ideas? regards Roger

Thanks for all your help @MartinK Everything now resolved.

Hi @MartinK That all worked nicely, and once the server connected to itself, the upgrade task went ahead. One last question, as I have now deleted the traceAll file in the logs directory, will the logging go back to default on next restart?

OK that makes sense: it is a vm and we moved it from one host to another. A little bit annoying, we had some backup software that did the same. I'll try and follow the documentation and let you know how I get on. BTW I haven't quite got the hang of those "blue numbers" yet - when I click on them it goes to a page with lots of reports, but it is not obvious what I have to do next. Thanks for the response and going through those logs.

OK service is running, and only way to restart service (after "traceAll") is to reboot computer, I'll post most recent entries of log when server come back up. See attached part of trace log since reboot and status html in zip. NB name of domain has been replaced by "organisation" Hope the attachments help diagnose the error. regards Roga sample-trace.log status.zip

I have: ESET Security Management Center (Server), Version 7.0 (7.0.577.0)ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0) It all functions well in general, however it has lost contact with it's own agent - last contact was in November 2019. And now of course it won't upgrade to the latest version. BTW We do have a password on the agent. Any idea of how I can get the agent to re-register?

I was using the most recent version, so I uninstalled, then reinstalled an earlier version 7.0.2091 - gui is now operating as expected. Where can I download other previous versions? I would like to install the version before the current one. regards roga

I don't think I did that, if I did how would I change it?

This is on a stand alone non-domain computer - no policies (either eset or group policy)

I have Eset Endpoint Security 7.2.2055.0 on win10 pro 1909 I can't get the gui window to show. I've tried right clicking and double clicking the notification icon - nothing happens. If I go to the start menu and click on "Eset Endpoint Security" nothing happens. Task manager shows eset main gui and proxy gui as active, but the windows do not show. Notifications show (e.g. blocked website) I've tried cascade windows on the task bar, and "show open windows" after clicking on "show desktop", I can't see the windows. I have a raedon RX550 graphics card (no idea if that is relevant, but you never know) Any ideas? regards roga

I am having a problem on a couple of machines managed by esmc regarding windows backup. The issue appears to be addressed (for another product) here: https://support.eset.com/kb6121/ Can I use notation such as \Device\HarddiskVolume1\EFI\Microsoft\Boot\BCD with esmc and efsw? Or is this already excluded for servers as part of the automatic exclusions Or have I perhaps not understood? regard roga

That sounds a good idea, as far as the services, I have just set anything obviously related to ESMC to "disabled" regards Roga

I have just uninstalled esmc from a windows 2012r2 server (from "appwiz.cpl"), however it appears that some components are left behind. e.g. sql server and winpcap. (BTW is there a different way to uninstall ESMC which gets rid of the sql instance and things like winpcap?) I have other services on this machine, some of which use their own instance of sql server. (Actually just one other service, which is a cloud backup service) I can see in my list of services "SQL Server (ERASQL)" So how do I delete the sql server(s) associated with ESMC\ERA, and leave my other services alone? This server used to have ERA, then ESMC. I think different versions of the sql server were installed at different times by eset. This is my list of sql and associated files. Sql Server Customer Experience Improvement Program 10.53.6000.34 Microsoft SQL Server 2008 R2 Native Client 10.53.6560.0 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 9.0.30729.4148 Microsoft SQL Server 2008 R2 RsFx Driver 10.53.6000.34 Sql Server Customer Experience Improvement Program 12.3.6024.0 Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 10.0.40219 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 10.0.40219 Microsoft SQL Server 2014 Setup (English) 12.3.6329.1 SQL Server 2008 R2 SP2 Database Engine Services 10.53.6000.34 SQL Server 2008 R2 SP2 Database Engine Services 10.53.6000.34 SQL Server 2014 Database Engine Services 12.3.6024.0 Microsoft SQL Server 2008 Setup Support Files 10.1.2731.0 Microsoft SQL Server 2008 Setup Support Files 10.3.5500.0 SQL Server 2014 Common Files 12.3.6024.0 Microsoft VSS Writer for SQL Server 2014 12.3.6024.0 Microsoft Command Line Utilities 11 for SQL Server 11.0.2270.0 SQL Server Browser for SQL Server 2014 12.3.6024.0 SQL Server 2008 R2 SP2 Common Files 10.53.6000.34 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 9.0.30729.6161 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 9.0.30729.6161 Microsoft SQL Server 2012 Native Client 11.4.7462.6 SQL Server 2014 Database Engine Shared 12.3.6024.0 SQL Server 2008 R2 SP2 Common Files 10.53.6000.34 SQL Server 2014 Database Engine Shared 12.3.6024.0 Microsoft SQL Server 2008 R2 Setup (English) 10.53.6560.0 Microsoft ODBC Driver 11 for SQL Server 12.3.6329.1 SQL Server 2014 Common Files 12.3.6024.0 SQL Server 2008 R2 SP2 Database Engine Shared 10.53.6000.34 SQL Server 2008 R2 SP2 Database Engine Shared 10.53.6000.34 Microsoft SQL Server 2014 RsFx Driver 12.3.6329.1 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 9.0.30729 SQL Server 2014 Database Engine Services 12.3.6024.0 Microsoft SQL Server 2014 Transact-SQL ScriptDom 12.3.6329.1 regards Roger