roga

Thanks for all your help @MartinK Everything now resolved.

Hi @MartinK That all worked nicely, and once the server connected to itself, the upgrade task went ahead. One last question, as I have now deleted the traceAll file in the logs directory, will the logging go back to default on next restart?

OK that makes sense: it is a vm and we moved it from one host to another. A little bit annoying, we had some backup software that did the same. I'll try and follow the documentation and let you know how I get on. BTW I haven't quite got the hang of those "blue numbers" yet - when I click on them it goes to a page with lots of reports, but it is not obvious what I have to do next. Thanks for the response and going through those logs.

OK service is running, and only way to restart service (after "traceAll") is to reboot computer, I'll post most recent entries of log when server come back up. See attached part of trace log since reboot and status html in zip. NB name of domain has been replaced by "organisation" Hope the attachments help diagnose the error. regards Roga sample-trace.log status.zip

I have: ESET Security Management Center (Server), Version 7.0 (7.0.577.0)ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0) It all functions well in general, however it has lost contact with it's own agent - last contact was in November 2019. And now of course it won't upgrade to the latest version. BTW We do have a password on the agent. Any idea of how I can get the agent to re-register?

I was using the most recent version, so I uninstalled, then reinstalled an earlier version 7.0.2091 - gui is now operating as expected. Where can I download other previous versions? I would like to install the version before the current one. regards roga

I don't think I did that, if I did how would I change it?

This is on a stand alone non-domain computer - no policies (either eset or group policy)

I have Eset Endpoint Security 7.2.2055.0 on win10 pro 1909 I can't get the gui window to show. I've tried right clicking and double clicking the notification icon - nothing happens. If I go to the start menu and click on "Eset Endpoint Security" nothing happens. Task manager shows eset main gui and proxy gui as active, but the windows do not show. Notifications show (e.g. blocked website) I've tried cascade windows on the task bar, and "show open windows" after clicking on "show desktop", I can't see the windows. I have a raedon RX550 graphics card (no idea if that is rele

I am having a problem on a couple of machines managed by esmc regarding windows backup. The issue appears to be addressed (for another product) here: https://support.eset.com/kb6121/ Can I use notation such as \Device\HarddiskVolume1\EFI\Microsoft\Boot\BCD with esmc and efsw? Or is this already excluded for servers as part of the automatic exclusions Or have I perhaps not understood? regard roga

That sounds a good idea, as far as the services, I have just set anything obviously related to ESMC to "disabled" regards Roga

I have just uninstalled esmc from a windows 2012r2 server (from "appwiz.cpl"), however it appears that some components are left behind. e.g. sql server and winpcap. (BTW is there a different way to uninstall ESMC which gets rid of the sql instance and things like winpcap?) I have other services on this machine, some of which use their own instance of sql server. (Actually just one other service, which is a cloud backup service) I can see in my list of services "SQL Server (ERASQL)" So how do I delete the sql server(s) associated with ESMC\ERA, and leave my other services alone?

Sorry @Michalj if I wasn't clear. I do have agents installed on the cleints. I thought perhaps that I might need to roll out an updated agent, but from what I understand from what you have said I can introduce password both on agent and client software by policy, without needing to do anything else. Thanks

Thanks @MichalJ I had already guessed that, so I guess I should clarify my question: I have esmc, all of the clients are managed (windows servers and workstations). In the above scenario, what is the easiest (least work) way to deploy the agent? Is this something that can be done as a client task, or do I need to run that agentinstall bat file?

So back to original question - what is easiest way to roll out password protection of agent on a managed system?