Marcos

Would connecting a USB keyboard be an option?

If you use a firewall, make sure communication with ESET's activation servers is allowed. For a list of ESET's servers, refer to this KB article.

Just to make sure, do you have the latest version (1406) of the Antivirus and antispyware module installed and LiveGrid enabled ?

What version of ESET Endpoint Antivirus, MS Outlook and Windows are you using? Does disabling integration with MS Outlook in the advanced setup make a difference?

If Windows hangs, it's necessary to create a kernel (or better a complete) memory dump and convey it to ESET for analysis. For instructions how to configure Windows to generate complete or kernel memory dumps, refer to this KB article. It also contains instructions for forcing a crash manually. Alternative links with instructions are as follows: hxxp://msdn.microsoft.com/en-us/library/windows/hardware/ff545499(v=vs.85).aspx hxxp://pcsupport.about.com/od/tipstricks/ht/makebsodxp.htm

Basically it should be enough to uninstall a potentially unwanted application via the Control panel -> Programs and features / Add or remove programs.

%SystemRoot% should normally resolve to c:\windows. Check if the dump C:\WINDOWS\MEMORY.DMP exists, compress it, upload it to a safe location (we can grant you access to our ftp server) and pm me the download link.

Is it now clear what you were doing wrong? You have ESET Endpoint Antivirus installed but trying to configure an ESET Endpoint Security feature (Web control). In order to block URLs in EAV, navigate to Personal filrewall -> Settings -> Web access protection -> HTTP address management where you can specify the URLs to block.

Please follow these instructions to report the website to ESET.

It's not necessary to submit them if they are detected.

Indeed, there's no mention of a threat detected in memory. Detection of potentially unwanted applications is optional as they don't pose a threat.

Please post a complete scan log, not only brief information / statistics about scans. If there are too many records, post only the malware-related ones.

You can find instructions how to password protect a rar archive here for instance.

It doesn't sound like a general problem as nobody else has reported it yet and Adobe Flash as well as Firefox are famous programs used worldwide. Please try to narrow it down to the particular module by disabling HIPS, protocol filtering and real-time protection, one at a time and let us know about your findings.

Please submit the file to ESET as per the instructions here. Without analyzing the file, it's impossible to tell whether it's actual malware, clean file or non-functional (corrupt) file.

Please reinstall VC++ Redist. from hxxp://www.microsoft.com/en-us/download/details.aspx?id=3387. If you have Windows x64, also install hxxp://www.microsoft.com/en-us/download/details.aspx?id=26347.

When you encounter the issue, we'll need to get the following: 1, a complete memory dump created manually as per the instructions at hxxp://msdn.microsoft.com/en-us/library/windows/hardware/ff545499(v=vs.85).aspx 2, SysInspector log 3, information about installed module 4, export of product settings 5, information about the OS and platform (should be included in the SysInspector log)

If you look at the performance test closer, they state: Use cases: visiting websites, downloading software, installing and running programs and copying data. That said, it all boils down to what files are used. If large archives or heavily packed files are used, it will take longer to scan them. However, without knowing more details about this particular test, it's impossible to comment on it but generally said, in a real-world scenario ESET is one of the lightest AVs in terms of the system footprint. Also we've been continually working on improving performance of code emulation so that files are emulated by advanced heuristics much faster than ever before.

If you have an email address in the exception list, it will always be checked for spam regardless of whether it's in the whitelist or not. If you do not receive spam with your email address listed as the sender, removing it from the exception list should do the trick.

Check this out for a comparison.

50-80 MB is normal nowadays, also given that only the engine with signature database is about 31 MB in size which needs to be loaded in memory. Also memory is used for operations that would otherwise require writing to the disk which speeds us scanning a lot.

Reading several files at once from different physical places on the disk would make hard drive heads move forth and back which would actually slow down the scan speed. You can observe the same when copying files simultaneously within the same disk - it takes longer compared to the scenario when only file is copied at a time.

Your test was not performed with the public beta. Please try to reproduce it with v. 7.0.104 currently available for public testing and regardless of your findings, report the issue to customer care via the built-in form,

This would happen if the ERAS service was not running with efficient permissions. Under what account is your ERAS service running? Since your license was purchased in the USA, to contact the US Customer care, fill in the form hxxp://www.eset.com/int/support/contact.

Just to make sure, do you have the proxy server configured properly in the advanced ERAS setup?