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Everything posted by Marcos
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Can't use Environement Variable for File Exclusion
Marcos replied to Pierre's topic in ESET Products for Windows Servers
System variables should work, user variables not as they are not available in the local system account. -
It's because you run only one file scan at a time. If you ran 2 scans simultaneously, 2 CPU cores should be utilized, one by each scan.
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From my personal experience, ESET detects much more PUAs than any other competing products. Even if they start detecting a certain PUA, they remove detection after receiving a complaint from the application's vendor, most likely because further disputes with vendors always require a lot of investigation which is time and resource consuming. Also I'd like to emphasize that unlike some other vendors, ESET only detects files that actually pose a risk, ie. configuration files, images, text files, etc. are not detected and removed. They files are often installed with potentially unwanted applications. Therefore, in order to remove PUAs completely, we always recommend running uninstall via the Control panel -> Add/remove programs rather than deleting exe and dll files only.
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ESS 7.0.104.0 function not defined
Marcos replied to Faraways's topic in ESET Beta Products for Home Users
Please post information about installed modules from the About window. -
Problem with update
Marcos replied to epaaeiz's topic in ESET Internet Security & ESET Smart Security Premium
There are no update servers in Middle East, however, generally users in this region update from the default servers fine. -
BROWSERS
Marcos replied to chrlshlmn's topic in ESET Internet Security & ESET Smart Security Premium
ESET products protect users against malware regardless of what browser is used. -
ESET 7 FINAL RELEASE
Marcos replied to chrlshlmn's topic in ESET Internet Security & ESET Smart Security Premium
Why not install v7 now and report potential issues before the final version is released? Although the current beta is as stable as release versions, you might run into an issue after the release when it would be too late and you'd need to wait for the next service release containing a fix. -
SCREENSAVER
Marcos replied to chrlshlmn's topic in ESET Internet Security & ESET Smart Security Premium
Unlike sleep mode, screensavers do no affect scheduled scans. -
ESS v7.0.104.0 performance issues
Marcos replied to nickster_uk's topic in ESET Beta Products for Home Users
I see. Your issue with egui crashing is resolved in the next beta which should be made available within a few days. -
I've tested it and the list of blocked addresses was applied properly on the client. Perhaps you could provide me with the policy you use (xml file) so that I can check if there's something wrong with it.
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You can edit this value in safe mode or after disabling self-defense and restarting the computer.
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ESS v7.0.104.0 performance issues
Marcos replied to nickster_uk's topic in ESET Beta Products for Home Users
Just to make sure, do you have scanning SSL disabled? -
Please provide a memory dump from the crash so that we can determine the cause.
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ESS v7.0.104.0 performance issues
Marcos replied to nickster_uk's topic in ESET Beta Products for Home Users
In the case of CCleaner, disabling AMS would most likely do the trick as it's a tool that checks various sensitive locations and thus triggers AMS scans. We'll look into it, at least it shouldn't cause egui to crash. -
ESS v7.0.104.0 performance issues
Marcos replied to nickster_uk's topic in ESET Beta Products for Home Users
Please create a SysInspector log and send it to me attached to a personal message. Also please confirm or deny that disabling advanced memory scanner helped or not. You wrote you were going to try it but then you wrote you went back to v6 without answering my question which is very important for us to know -
ESS v7.0.104.0 performance issues
Marcos replied to nickster_uk's topic in ESET Beta Products for Home Users
Do you observe the issue when doing something specific or it occurs also when you leave the system in idle state? Does disabling Advanced memory scanner in the HIPS setup make a difference? -
We can confirm that nothing is detected in the application mentioned.