Support on Virus signature update

[Waynepie 0]

Dear ESET

 

I am the IT manager at MHPS-ZAF and we have been waiting for a signature update in regards to the virus as listed on virus total.

We are not able to work as all networks and WAN/LAN connections are down due to the spread of this virus.

 

Please help with any info as I have been unable to contact anyone from ESET since Friday.

 

https://www.virustotal.com/en/file/53ded0c3da41ecacb88815f781512995a1780697540966a9d9dda55f93aef392/analysis/1471777537/

[Marcos 5,733]

This is grayware and the file itself is not malicious. You should have already received a response in the mean time.