BudChekov 2 Posted July 3, 2016 Share Posted July 3, 2016 (edited) Hi folks, Happy long time user here. No big deal but with 9.0.381, every time I start my Win 7 PC, as well as the Splash Screen which I like, I get the You Are Protected/Home options screen as well, (same as if I click on the Taskbar icon). hxxp://support.eset.com/Platform/Publishing/images/Authoring/Image%20Files/ESET/KB_ENG/KB3753_Fig4b.png @I have to click on the x to get rid of it Any way to stop this? regards Bud. Edited July 3, 2016 by BudChekov Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted July 3, 2016 Most Valued Members Share Posted July 3, 2016 (edited) you mean the program opens by itself? i'd recommend to uninstall and reinstall it, as the settings might be corrupted. follow the instructions here to remove and reinstall the program. if you don't know your serial number/license key, contact support and they will send it to you. https://www.eset.com/int/support/contact/ Edited July 3, 2016 by pavilion_alex Link to comment Share on other sites More sharing options...
BudChekov 2 Posted July 3, 2016 Author Share Posted July 3, 2016 you mean the program opens by itself? Yes the options screen I linked ^^ pops up behind the NOD32 Splash screen on computer startup. Reinstalling did not stop this happening. Bud Link to comment Share on other sites More sharing options...
BudChekov 2 Posted July 9, 2016 Author Share Posted July 9, 2016 Anyone have an answer for this ? ... hxxp://support.eset.com/Platform/Publishing/images/Authoring/Image%20Files/ESET/KB_ENG/KB3753_Fig4b.png .. Which annoyingly pops up behind the usual splash screen every startup.and has to be manually closed Default behavior?? I used the ESET removal tool and reinstalled again; it still happens. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 11, 2016 Administrators Share Posted July 11, 2016 Please make sure that egui.exe is not registered in the run key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run. Are there any dumps created in the C:\ProgramData\ESET\ESET NOD32 Antivirus\Diagnostics folder? Link to comment Share on other sites More sharing options...
BudChekov 2 Posted July 12, 2016 Author Share Posted July 12, 2016 Hi Marcos, thanks, egui.exe is not registered in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run There are no dumps created in C:\ProgramData\ESET\ESET NOD32 Antivirus\Diagnostics, only an empty Modules folder. Bud. Link to comment Share on other sites More sharing options...
BudChekov 2 Posted July 17, 2016 Author Share Posted July 17, 2016 Is there anywhere else to actually get ESET help? SIX days with no response to what I a would assume a simple UNSOLVED problem is ridiculous. What ever happened to the excellent folks who used to frequent the old ESET Wilders forum!? Link to comment Share on other sites More sharing options...
TomFace 539 Posted July 17, 2016 Share Posted July 17, 2016 (edited) Have you opened a trouble ticket with ESET Support ? This a link to US support. hxxp://www.eset.com/us/support/contact/ Depending on where you are located you may need to contact your ESET distributor. Edited July 17, 2016 by TomFace Link to comment Share on other sites More sharing options...
BudChekov 2 Posted July 17, 2016 Author Share Posted July 17, 2016 Have you opened a trouble ticket with ESET Support ? No. I assumed that was what this place was for. I'll try Live Chat tomorrow. Thanks, Bud. . Link to comment Share on other sites More sharing options...
TomFace 539 Posted July 17, 2016 Share Posted July 17, 2016 (edited) Hang in there Bud! When I had to contact support they were very helpful. Edited July 17, 2016 by TomFace Link to comment Share on other sites More sharing options...
Solution BudChekov 2 Posted July 17, 2016 Author Solution Share Posted July 17, 2016 (edited) Hey TF happy to say I've bungled into 'solving' it. Marcos got me thinking with this.... egui.exe is not registered in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Even though that reg key was not there.. Ran msconfig.exe... egui.exe was listed as a Windows Startup program so for the heck of it I unchecked the entry, on restart the only thing appearing was the regular ESET splash screen and the egui.exe process is running fine in the Task Manager. Thanks. Edited July 17, 2016 by BudChekov Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 17, 2016 Administrators Share Posted July 17, 2016 Do you remember under which registry key was the reference to egui.exe located? It used to be in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run until v9. As of v9, egui.exe is started by ekrn.exe and egui.exe is not registered in the registry. Link to comment Share on other sites More sharing options...
BudChekov 2 Posted July 17, 2016 Author Share Posted July 17, 2016 Do you remember under which registry key was the reference to egui.exe located? It used to be in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run until v9. As of v9, egui.exe is started by ekrn.exe and egui.exe is not registered in the registry. I never found a key but just searched 'egui.exe' in the registry (which is pretty much a mystery to me) and this came up.. HKEY_CURRENT_USER\Software\BillP Studios\Detected\Startup ..which is WinPatrol. Link to comment Share on other sites More sharing options...
TomFace 539 Posted July 18, 2016 Share Posted July 18, 2016 Hey TF happy to say I've bungled into 'solving' it. Marcos got me thinking with this.... egui.exe is not registered in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Even though that reg key was not there.. Ran msconfig.exe... egui.exe was listed as a Windows Startup program so for the heck of it I unchecked the entry, on restart the only thing appearing was the regular ESET splash screen and the egui.exe process is running fine in the Task Manager. Thanks. Good for you! Link to comment Share on other sites More sharing options...
Zardoc 4 Posted January 12, 2017 Share Posted January 12, 2017 Hi all, This problem is not solved with Version 10.386. I get the ''YOU ARE PROTECTED'' on every boot. Which begs the question: What is the use of having an option to disable splash screen if another giant one splashes instead? Link to comment Share on other sites More sharing options...
ESET Insiders rekun 43 Posted January 18, 2017 ESET Insiders Share Posted January 18, 2017 Hi Zardoc I think this is most likely caused by some third party startup manager. Do you have any kind of programs installed to with slow boot? Link to comment Share on other sites More sharing options...
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