Kenneth LO 0 Posted February 2, 2016 Share Posted February 2, 2016 Hi All, When I test around the iOS MDM features, it seems the remote wipe not really works at all. I created some dummy contacts in iPad Contact List and Run the remote ripe task in the ERA. The task show success , but there is nothing happen on the iPad. Related Contact Still there.... So what going on ? Anyone can advice ? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 12, 2016 ESET Staff Share Posted February 12, 2016 (edited) Hi Kenneth. As of now, there is the bug in ERA, that "remote wipe" task, initiate by the quick menu item, is not working, as that kind of task is not recognized on iOS devices. Task is listed as "finished successfully" as it is forwarded to the MDM Core, for execution. Please check the "known issues" hxxp://support.eset.com/kb3597/ You need to execute "enhanced factory reset", until the fix is publicly released. You can do this by creating new task, from Admin / Client Tasks / New / Mobile / Anti-Theft Actions / Enhanced Factory Reset (please ignore the wording). Edited February 12, 2016 by MichalJ Link to comment Share on other sites More sharing options...
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